Assistant Vice Chancellor of ServiceFirst Academic Professional Shared Services

🇺🇸 Chapel Hill, NC 🕑 Full-Time 💰 TBD 💻 Other 🗓️ July 3rd, 2026

Edtech.com's Summary

The University of North Carolina at Chapel Hill is hiring an Assistant Vice Chancellor of ServiceFirst Academic Professional Shared Services. This role leads and ensures efficient, consistent delivery of administrative services across various domains, including Human Resources, Finance, Procurement, and Research Administration, while driving strategic planning, operational performance, and a customer-focused culture aligned with university priorities.

Highlights

Lead end-to-end service delivery for assigned ServiceFirst groupings (Academic/Professional or Health Sciences), including partnerships with University Communication and Marketing and Information Technology Services.
Develop and implement strategic planning and change management frameworks to advance continuous improvement and operational alignment.
Drive measurable improvements in cost efficiency, service quality, and operational performance.
Serve as primary executive partner to Deans and administrative leaders to align service delivery with academic and research priorities.
Champion a service-first culture focused on responsiveness, reliability, and high-quality customer experience.
Implement transparent performance data metrics including service levels, turnaround times, cost-to-serve, and customer satisfaction.
Standardize processes and eliminate duplications through consistent service models, policies, and workflows.
Minimum eight years progressive experience with at least five years in managerial roles; Master’s degree in business, public administration, or related field required.
Preferred experience includes higher education administration within the UNC System, managing shared services organizations, and leading large-scale organizational transformations.
Full-time permanent position with 40 hours per week, hiring range dependent upon qualifications, with a proposed start date of August 17, 2026.