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University of North Carolina at Chapel Hill

Assistant Vice Chancellor of ServiceFirst Academic Professional Shared Services

🇺🇸 Chapel Hill, NC 🕑 Full-Time 💰 TBD 💻 Other 🗓️ June 30th, 2026

Edtech.com's Summary

University of North Carolina at Chapel Hill is hiring an Assistant Vice Chancellor of ServiceFirst Academic Professional Shared Services. This role leads end-to-end service delivery for assigned administrative services, including HR, Finance, Procurement, and Research Administration, while driving strategic planning, change management, and continuous improvement to align services with university priorities.

Highlights
  • Lead strategic planning and change management for ServiceFirst groupings including Academic/Professional or Health Sciences.
  • Oversee Human Resources, Finance & Procurement, Research Administration services, and coordinate with University Communication and Marketing and Information Technology Services.
  • Drive service standardization, eliminate duplication, and ensure consistent service quality and customer experience.
  • Develop performance metrics including service levels, turnaround times, cost-to-serve, and customer satisfaction for data-driven decision making.
  • Partner with Deans and administrative leadership to align service delivery with academic, research, and operational goals.
  • Accountable for cost savings, productivity improvements, staffing models, and resource allocation strategies.
  • Requires a master's degree in business, public administration, or related field and at least ten years of relevant experience with five years in management.
  • Preferred experience includes higher education administration within UNC System, managing shared services, leading large organizational transformations, and fostering continuous improvement.
  • Position is full-time, permanent, and classified as EHRA Non-Faculty staff.
  • Must comply with Clery Act reporting as a designated Campus Security Authority.