Frontline Education
Associate Client Impact Partner
Gainsight
SaaS
Salesforce
Edtech.com's Summary
Frontline Education is hiring an Associate Client Impact Partner to drive value and measurable outcomes for over 6,000 district clients through AI-powered digital engagement strategies. The role requires designing and executing scalable campaigns, leveraging automation and data insights to improve client adoption, identify risks, and support renewals.
Highlights
- Own digital engagement strategy for 6,000+ long-tail accounts using Gainsight and AI tools.
- Design scalable campaigns including email, in-app messaging, and webinars to enhance product adoption.
- Use AI insights to monitor engagement health, identify risks, and optimize workflows.
- Develop proactive playbooks to address common client challenges.
- Partner with Renewals, Sales, Product, and Marketing teams for coordinated client support and growth.
- Track metrics such as adoption rates, engagement depth, and renewal trends.
- Required skills include experience with SaaS Customer Success, familiarity with AI-enabled tools, Gainsight, Salesforce, and marketing automation.
- Compensation range is $60,000 to $75,000 with comprehensive health benefits and 401(k).
- Effective collaboration skills and an ownership mindset in data-driven environments are needed.
- Role includes limited travel and operates on Eastern Time Zone hours.
Associate Client Impact Partner Full Description
Associate Client Impact Partner
- Location: United States
Associate Client Impact Partner
Location Remote, US
This role follows Eastern Time Zone hours and may include limited travel for regional events or internal planning sessions.
How You’ll Contribute to Our Mission
As an Associate Client Impact Partner, you will drive value and measurable outcomes across Frontline Education’s digital client base (6,000+ districts).
This role is designed for scale. Rather than managing a traditional book of accounts, you will leverage AI technology, automation, advanced engagement tools, and data intelligence to ensure our long-tail clients experience meaningful impact, product adoption, and renewal confidence.
You will partner cross-functionally with Client Success, Renewals, Sales, Product, and Marketing to design and execute scalable engagement strategies that proactively support thousands of districts simultaneously — while identifying risk and growth signals through technology.
This is a high-impact role at the intersection of AI, digital engagement, and customer value delivery.
How You’ll Drive Success
You will partner cross-functionally with Client Success, Renewals, Sales, Product, and Marketing to design and execute scalable engagement strategies that proactively support thousands of districts simultaneously — while identifying risk and growth signals through technology.
This is a high-impact role at the intersection of AI, digital engagement, and customer value delivery.
How You’ll Drive Success
- Own digital engagement strategy for 6,000+ long-tail accounts using Gainsight, AI-powered tools, and automation platforms.
- Design and execute scalable campaigns (email, in-app messaging, webinars, AI-driven outreach) to drive onboarding, feature adoption, and product value realization.
- Monitor engagement health trends at scale and identify risk signals using AI insights and behavioral data.
- Develop playbooks that proactively address common client challenges before they escalate.
- Leverage AI technology to summarize trends, personalize outreach, and optimize engagement workflows.
- Partner with Renewals to support non-responsive or low-engagement accounts through structured digital motions (e.g., Renewal Blitz campaigns).
- Identify cross-sell and upsell signals through usage analytics and engagement patterns.
- Track and report on impact metrics including adoption, engagement depth, renewal trends, and campaign performance.
- Collaborate with Product and Marketing to surface common themes and inform roadmap prioritization.
- Contribute to the continuous optimization of digital CS strategy through experimentation and iteration.
What You Bring to Help Us Grow
- 1–3 years of experience in SaaS Customer Success, Digital CS, Lifecycle Marketing, Account Management, or K–12 EdTech (preferred).
- Strong analytical skills with the ability to interpret engagement data and translate insights into action.
- Experience with or interest in AI-enabled tools and automation platforms.
- Familiarity with systems such as Gainsight, Salesforce, marketing automation tools, or digital engagement platforms.
- Ability to manage competing priorities across thousands of accounts through structured processes.
- Strong written communication skills, particularly in scalable client messaging.
- Curiosity, ownership mindset, and comfort operating in data-driven environments.
What You’ll Need to Thrive
- Systems thinking — ability to design for scale rather than one-to-one engagement.
- Comfort leveraging AI as a productivity and intelligence partner.
- A proactive, experimentation-driven mindset.
- Strong collaboration skills across CS, Renewals, Sales, Product, and Marketing.
- Passion for delivering meaningful outcomes for K–12 districts at scale.
Key Outcomes for Success
Within the first 6–12 months, this role will:
- Establish measurable engagement benchmarks across the digital client base
- Increase adoption and feature utilization within long-tail accounts
- Improve renewal readiness through proactive digital touchpoints
- Reduce unmanaged risk through AI-driven insights and alerts
- Build repeatable digital motions that support sustainable scale
Our Mission, Our People, Our Purpose
At Frontline Education, we’re reimagining what’s possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help educators save time, gain insights, and focus more on what matters most — their students.
As part of our team, you’ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference.
How We Support Growth, Balance, and Well-Being
- Personalized Time Off: Take time when it’s needed most — whether that’s a family vacation, a reset day, or simply time to rest and refocus
- Paid Sick Time: Separate, dedicated sick leave to care for yourself or loved ones
- Volunteer Time Off: Paid time to give back and support causes that matter to you
- Ten Paid Holidays: Enjoy meaningful moments and traditions throughout the year
- Our Philosophy: We believe time away from work helps you bring your best self to it
- Continuous Learning and Growth
- World-Class Learning Access: Explore thousands of on-demand courses through platforms like LinkedIn Learning
- Leadership & Technical Skill Building: Develop new capabilities and chart your own professional path
- AI Empowerment: Use OpenAI tools to build fluency with emerging technology and harness AI as a creative partner for innovation and problem-solving
- Tuition Reimbursement: Invest in formal education to advance your skills and career
- Ongoing Learning Culture: Participate in company-led webinars on AI, inclusion, and industry trends designed to inspire curiosity and continuous improvement
- Health, Happiness, and Purpose
- Wellness Initiatives: Company-sponsored programs that support physical, mental, and emotional well-being
- Employee Assistance Program (EAP): Confidential support for you and your family’s needs
- Comprehensive Benefits: Health and financial benefits that support your happiness and future
- A Culture That Cares: At Frontline Education, we want every team member to learn, grow, and thrive personally, professionally, and purposefully
Compensation & Benefits
This role offers a competitive compensation range of $60,000-$75,000, along with comprehensive health benefits, 401(k), and other programs designed to support your well-being and financial future.
Inclusion, Belonging & Equal Opportunity
Frontline Education is an equal opportunity/affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team.
Interview Process & Data Privacy
As part of our interview process, Frontline uses video conferencing tools that include photo capture and may include automated transcription features. A screenshot or photo will be taken at the start of the interview for internal identification and record-keeping purposes only, and transcription may be used to support notetaking and evaluation consistency. These materials are used solely by our recruiting and hiring teams, stored securely, and not shared outside the hiring process. Candidates may opt out of the transcription at any time by notifying their recruiter in advance. Frontline processes this information in accordance with applicable data privacy laws and only for legitimate business purposes related to recruitment and hiring.
Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement and click here to read our Applicant Privacy Statement.
This role offers a competitive compensation range of $60,000-$75,000, along with comprehensive health benefits, 401(k), and other programs designed to support your well-being and financial future.
Inclusion, Belonging & Equal Opportunity
Frontline Education is an equal opportunity/affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team.
Interview Process & Data Privacy
As part of our interview process, Frontline uses video conferencing tools that include photo capture and may include automated transcription features. A screenshot or photo will be taken at the start of the interview for internal identification and record-keeping purposes only, and transcription may be used to support notetaking and evaluation consistency. These materials are used solely by our recruiting and hiring teams, stored securely, and not shared outside the hiring process. Candidates may opt out of the transcription at any time by notifying their recruiter in advance. Frontline processes this information in accordance with applicable data privacy laws and only for legitimate business purposes related to recruitment and hiring.
Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement and click here to read our Applicant Privacy Statement.
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