Watermark
Associate Client Success BDR
🇺🇸 Remote - US
🕑 Full-Time
💰 $65K - $70K
💻 Customer Success
🗓️ January 9th, 2026
Edtech.com's Summary
- Build strong relationships with low-spend clients to drive sales of Watermark product solutions
- Create and uncover sales opportunities through demand generation efforts
- Collaborate with Client Success Managers and CSM manager on account strategies and execution plans
- Support clients in driving change and achieving goals with Watermark platforms
- Partner with Sales for expansion through cross-sell and upsell opportunities
- Document client interactions and identify risks, initiating appropriate playbooks
- Participate in implementation phases as a strategic consultant
- Requires 1-2 years of experience growing client portfolios with upsell/cross-sell and a bachelor's degree in business or related field
- Preferred experience in Sales or Account Management and knowledge of higher education culture
- Compensation ranges from $65,000 to $70,000 plus $30,000 commission potential
Associate Client Success BDR Full Description
At Watermark, we partner with institutions of higher education to improve student learning and institutional quality with proven, reliable, and user-friendly assessment management and e-portfolio solutions and supporting services. Watermark is a recognized leader in student assessment, portfolio and accreditation. We serve over 1,700 institutions and close to a million students across the country.
This role is fully remote within the US.
About Us
Weâve spent the last 20 years helping thousands of colleges and universities spend less time collecting data and more time learning from it. Watermark is a global, high-growth SaaS provider of assessment software for higher education institutions worldwide including the majority of the top 200 U.S. News & World Report colleges. There is a reason weâve won EdTechâs Overall Higher EdTech Solution of the Year! Weâve also celebrated being named a winner for The Edtech Breakthrough, The TITAN Business, and the Stevie Awards. And, weâre just getting started! Our phenomenal team of people is at the heart of everything we do and weâd love to see you join us!
About the Role
In this role, you will collaborate with low-spend clients to ensure they fully adopt and leverage our suite of solutions. This entails cultivating a trusted advisor relationship driving retention, upsell and cross-sell efforts.
Key Responsibilities of the Role
⢠Building strong relationship with low-spend clients in an effort to drive sales on other Watermark product solutions
⢠Driving pipeline by creating and uncovering sales opportunities for existing client accounts through well-planned
⢠demand generation efforts
⢠Collaborating with CSM manager on account strategy, demand generation activities, execution plans and results
⢠Collaborating with other Client Success Managers and current clients to drive adoption and ensure achievement of
⢠the clientâs goals and objectives with Watermark platforms
⢠Action planning and aligning internal resources to ensure client needs are met
⢠Building trusted relationships with key client stakeholders
⢠Supporting clients in effectively driving change on their campuses
⢠Partnering with Sales to drive expansion through cross and upsell opportunities
⢠Identifying risks that manifest within your client portfolio and initiating playbooks
⢠Documenting client information, activities, and interactions
⢠Creating services opportunities by introducing Academy training and Services packages
⢠Participating in the implementation phase as needed as strategic consultant
⢠Meeting with manager regularly to discuss challenges, risks and opportunities
⢠Contributing to the growth and development of a world class CSM team
Key Requirements For the Role
⢠1-2 years prior experience growing a portfolio of clients including upsell and cross-sell
⢠Bachelorâs degree in business or a related field
⢠Ability to flourish in a multi-tasking environment, comfortably re-adjusting priorities as needed
⢠Ability to work both independently and in collaborative and/or team settings, taking ownership of assigned tasks
⢠Excellent interpersonal skills, with a proven ability to communicate efficiently with individuals at all levels
⢠Ability to absorb knowledge quickly, work well under pressure, and thrive in an environment that is constantly changing
⢠Preference for those with experience in Sales or Account Management
⢠Preference for those who possess knowledge of higher education processes and culture
⢠Experience presenting to audiences of all sizes, both in-person and virtually
⢠Willing and able to travel periodically (3-4 trips, annually)
⢠A high level of competence in communication, critical thinking, reasoning, as well as computer skills
Watermark is committed to fair and equitable pay practices for all qualified candidates. The pay range for this role is $65K - 70K (with a $30K commission potential) and varies based on several factors including geographical location, level of experience related to the role, education/ licensure/certificates of the individual filling the role and other business and operational considerations. Candidates must prove authorization to work in the US.
At Watermark we are continually strengthening the rich diversity in our workplace - the primary reason we succeed. Weâre committed to equal opportunity employment and work together to provide an inclusive hiring experience where all qualified applicants receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, protected military/veteran status, or any other non-merit based or other legally protected grounds.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
