Edtech.com's Summary

Savvas Learning Company is hiring an Associate Customer Success Manager. This role involves supporting school district customers by managing onboarding, training, product support, and renewal processes to ensure successful implementation and sustained use of Savvas solutions. The Associate Customer Success Manager collaborates across teams to drive customer engagement, achieve goals, and foster long-term growth within designated markets.

Highlights

Manage onboarding, training, product support, data check-ins, and subscription renewals for customers.
Collaborate cross-functionally to develop strategies that promote customer success, pilot programs, and renewals.
Use data analytics and customer engagement platforms to monitor account health and drive outcomes.
Advocate for customers by partnering with Product, Development, Marketing, Sales, and Service teams.
Maintain relationships with internal teams like Technical Support, Product Management, and Professional Services.
Bachelor's degree required; experience in sales, technical support, customer service, education, or military service preferred.
Proficient in Microsoft Office, Google Suite, and comfortable with PC/Mac platforms.
Strong communication skills with ability to explain complex processes to non-technical users.
Ability to manage multiple projects, adapt to change, and travel up to 10%.
Comprehensive benefits package including medical, dental, vision, 401(k), and paid time off.

Associate Customer Success Manager Full Description

Associate Customer Success Manager

Req #1995

United States

Job Description

Savvas Learning Company is a global education company that produces award-winning learning solutions that empower educators and engage students with the highest quality content.

Recognized as an industry leader, we serve millions of K-12 learners with innovative, student-centered educational programs that turn today’s classrooms into active learning environments. By embracing technology, personalized learning, and immersive experiences delivered across multiple platforms, we design our learning solutions to be more accessible and relevant to each student.

Our award-winning, high-quality instructional materials span every grade level and discipline, from evidence-based, standards-aligned core curricula and supplemental and intervention programs to state-of-the-art assessment tools and the industry’s most innovative portfolio of college and career readiness solutions — all designed to meet the needs of every learner.

SUMMARY

The Associate Customer Success Manager plays a vital role in supporting Savvas customers. As part of the Customer Success Organization within Sales, this position is dedicated to fostering strong relationships with school district partners to help them achieve maximum value from their Savvas solutions.

The Associate Customer Success Manager is an integral member of a team focused on onboarding and customer retention throughout the customer journey, with a strong emphasis on achieving established goals and outcomes. The primary responsibility of this role is to secure the necessary support and resources to ensure successful subscription implementations for both new and existing customers.

Working under general supervision, the Associate Customer Success Manager collaborates with sales and services teams to provide ongoing guidance to customers in areas such as onboarding, initial training, product support, data check-ins, and subscription renewals for SA&A products. Effective managers leverage proactive communication to keep customers focused on successful product implementation by removing barriers, minimizing distractions, and promoting engagement with digital tools, print materials, professional learning opportunities, and more.

This position will primarily support customers within a designated market, as assigned by the Director of Customer Success.

SCOPE AND IMPACT OF JOB

Collaborate cross-functionally to develop and implement strategies that support successful customer implementations, successful pilot experiences, drive renewals, and promote long-term growth
Execute targeted engagement strategies with SA&A customers to enhance product usage, ensure implementation fidelity, and leverage available resources and tools effectively.
Utilize data analytics and customer engagement platforms to monitor customer activity, communicate proactively, and drive key outcomes aligned with customer goals.
Serve as a dedicated advocate for SA&A customers across the organization, partnering closely with Product,

Development, Marketing, Sales, and Services teams to represent the customer perspective.

Build and maintain productive relationships with internal teams including Technical Support, Customer

Service, Product Management, and Professional Services to coordinate support and ensure a seamless customer experience.

Monitor the health and activity of assigned accounts to ensure customers are engaged, supported, and positioned to achieve success with Savvas SA&A products and services.

REQUIRED KNOWLEDGE AND EXPERIENCE

Bachelor’s degree
Related industry experience; Sales, technical support, customer service experience, military service, school district experience, or related educational experience.
Excellent written and verbal communication skills.
An ability to diagnose common customer needs and issues and seek support for an efficient solution.
Locate and provide clear instructions for complex processes or systems to ensure understanding by non-technical users.
A high level of organization, be self-directed, and process-orientated with the ability to monitor the status of multiple projects simultaneously.
An attitude of adaptability in an evolving climate.
Proficient Microsoft Office, Google Suite, and PC/Mac experience.
Aptitude for collaborating with colleagues via face to face, conference calls, and online meetings.

Other Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading as well as when presenting
Ability to handle a high volume of work in a short period of time, handle multiple priorities simultaneously and operate in a demanding work environment is important.
Reliable attendance and punctuality is critical to successful performance in this role.
Ability to lift 25 lbs.
Must be able to travel 10% of the time, as there is an occasional need for internal or customer-facing travel.

Savvas Learning Company provides access to a benefits experience created to offer our employees choice, flexibility, and the opportunity to save money for the future. Benefits include medical, dental, vision, tax-advantaged accounts, pharmacy, life insurance, disability insurance, matching 401(k), and paid time off. Our benefits are part of a total package that is carefully designed to support the total well-being of our employees.

Savvas Learning Company is an Equal Opportunity Employer. Savvas Learning complies with all applicable federal, state and local laws regarding recruitment and hiring. Savvas prohibits discrimination against individuals based on race, color, region, national origin, sex, age, disability, and other protected group status. We strive to create a fair and inclusive workplace where everyone feels valued and respected. Learn more about your EEO rights as an applicant.

Savvas Learning is an affirmative action employer and participates in E-Verify.E-Verify Know Your Rights

Notice to California Applicants: Information collected and processed as part of your Savvas Careers profile, and any job applications you choose to submit is subject to Savvas' California Applicant Privacy Notice.

Job Details

Job Family

AIP Eligible

Job Function

Customer Care

Pay Type

Salary

Travel Required

Yes

Travel Percentage

Original Job Description

Associate Customer Success Manager

Req #1995

United States

Job Description

Savvas Learning Company is a global education company that produces award-winning learning solutions that empower educators and engage students with the highest quality content.

SUMMARY

This position will primarily support customers within a designated market, as assigned by the Director of Customer Success.

SCOPE AND IMPACT OF JOB

Collaborate cross-functionally to develop and implement strategies that support successful customer implementations, successful pilot experiences, drive renewals, and promote long-term growth
Execute targeted engagement strategies with SA&A customers to enhance product usage, ensure implementation fidelity, and leverage available resources and tools effectively.
Utilize data analytics and customer engagement platforms to monitor customer activity, communicate proactively, and drive key outcomes aligned with customer goals.
Serve as a dedicated advocate for SA&A customers across the organization, partnering closely with Product,

Development, Marketing, Sales, and Services teams to represent the customer perspective.

Build and maintain productive relationships with internal teams including Technical Support, Customer

Service, Product Management, and Professional Services to coordinate support and ensure a seamless customer experience.

Monitor the health and activity of assigned accounts to ensure customers are engaged, supported, and positioned to achieve success with Savvas SA&A products and services.

REQUIRED KNOWLEDGE AND EXPERIENCE

Bachelor’s degree
Related industry experience; Sales, technical support, customer service experience, military service, school district experience, or related educational experience.
Excellent written and verbal communication skills.
An ability to diagnose common customer needs and issues and seek support for an efficient solution.
Locate and provide clear instructions for complex processes or systems to ensure understanding by non-technical users.
A high level of organization, be self-directed, and process-orientated with the ability to monitor the status of multiple projects simultaneously.
An attitude of adaptability in an evolving climate.
Proficient Microsoft Office, Google Suite, and PC/Mac experience.
Aptitude for collaborating with colleagues via face to face, conference calls, and online meetings.

Other Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading as well as when presenting
Ability to handle a high volume of work in a short period of time, handle multiple priorities simultaneously and operate in a demanding work environment is important.
Reliable attendance and punctuality is critical to successful performance in this role.
Ability to lift 25 lbs.
Must be able to travel 10% of the time, as there is an occasional need for internal or customer-facing travel.

Job Details

Job Family

AIP Eligible

Job Function

Customer Care

Pay Type

Salary

Travel Required

Yes

Travel Percentage

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