Ellucian
Associate Customer Success Manager (Higher Education experience) - México Remote
Edtech.com's Summary
- Drive long-term customer success and product adoption with a defined customer set.
- Serve as primary customer contact and advocate.
- Promote capabilities of Ellucian solutions and optimize application usage.
- Support customer retention, including renewal execution and upselling opportunities.
- Respond and route product and service inquiries appropriately.
- Conduct targeted mass communication and regular customer engagements.
- Identify and mitigate risks to customer business goals.
- Maintain accurate customer data and system configurations.
- Collaborate with various departments within Ellucian to ensure customer satisfaction.
- Preferred 1-3 years related industry experience and knowledge of higher education solutions.
- Strong interpersonal, organizational, communication, presentation, and problem-solving skills required.
- Self-starter who adapts well to rapid business changes.
- Benefits include comprehensive health coverage, 30-day Christmas bonus, savings fund, food coupons, 15 workdays vacation, flexible benefits program, charitable days, diversity and inclusion programs, parental leave, employee referral bonuses, and support for professional development including tuition reimbursement and LinkedIn Learning.
Associate Customer Success Manager (Higher Education experience) - México Remote Full Description
About Ellucian
Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.
About the Opportunity
The Associate Customer Success Manager (ACSM) is responsible for driving long term customer success and adoption of Ellucian products with a defined set of customers. S/he will serve as a primary point of contact representing the customer.
Where you will make an impact
Evangelize capabilities of Ellucian Solutions.Optimization of the application, subscription or service; Customer retention including supporting and/or executing the renewal process; cross-sell/up-sell.Receive, respond to, and route products and services related inquiries to appropriate team members.Assist customers in a professional manner by performing targeted mass communication; Conduct regularly scheduled communication.Identify risks to the customer in achieving their stated business goals and develop a risk mitigation plan.Customer Advocacy; secure customer references.Track and enter data into systems of record; reporting, managing system configuration, and updating customer information.Coordinate adoption activities by acting as the escalation point for communication and issues.Collaborate across functional teams. Maintain and establish positive, productive working relationships with other departments within Ellucian.Performs miscellaneous job-related duties as assigned.Understanding of enterprise solutions.What will you bring
1-3 years of experience in a related industry preferredKnowledge of higher education solutions preferredMust have the ability to work with multi-functional teams in virtual and face-to-face environments.Exceptional interpersonal, organizational and communication skills (verbal and written)Excellent presentation skillsExcellent problem-solving skillsBe a "self-starter" committed to customer satisfaction/delivery and able to respond to rapid change within the business.What makes #Ellucianlife
Comprehensive health coverage: family major medical expenses, dental and life insurance.Christmas bonus 30 daysSaving fundMonthly food coupon15 workdays vacationThrive Flex Program that allows you to contribute towards your health, financial or learning interests5 charitable days to support the community that supports usDiversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.Parental leaveEmployee referral bonuses to encourage the addition of great new people to the teamWe Foster a learning culture with: Tuition Reimbursement Assistance Professional development opportunitiesWe Foster a learning culture with:
o Education Assistance Program
o Professional development opportunities
o LinkedIn Learning
#LI-MH1
#LI-Remote
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