Edtech.com's Summary

SchooLinks is hiring an Associate Customer Success Manager for the SMB/Scale Team. The role involves collaborating with a team to onboard new school districts, manage customer relationships, assess engagement data, and drive renewals while providing feedback to the product team.

Highlights

Manage onboarding, usage, and renewal targets for a portfolio of small school districts.
Lead project kickoff, data integration, and training sessions for new districts.
Assess district engagement and outcomes to determine necessary actions.
Build and maintain relationships with directors and executives within districts.
Facilitate the renewal process including quotes and approvals.
Provide structured customer feedback to the Product Team based on customer interactions.
Maintain account records using CRM tools such as SalesForce or Gainsight.
Required skills include Google Suite proficiency and experience with Apple/Mac systems.
Minimum 2 years professional experience, preferably in SaaS implementation or customer success, especially in K12 or EdTech sectors.
Estimated compensation ranges from $55,000 to $65,000 annually, with benefits including full employee health coverage, 401K matching, dental & vision, parental leave, and remote work stipend.

Associate Customer Success Manager, SMB/Scale Team Full Description

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be our next Associate Customer Success Manager. We are looking for team members to support our smallest school districts across the country contributing to a collaborative team of Associate CSMs.

* Northeast located candidate highly preferred*

Your Responsibilities will include...

Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts.
Onboard new districts by leading their project kickoff, data integration, and training sessions.
Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
Build and maintain director and executive level relationships at each of your districts.
Facilitate renewal process (quote, verbal approval, signature) for your districts.
Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
Continuously define, document problems and challenges faced by our districts.
Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

Requirements

2+ Years Professional Experience
Experience in implementation and customer success for a SaaS company is a plus (ideally in the K12 or EdTech industry)
Strong ability to multi-task and manage a large book of business
Experience or Ability to work in a remote environment.
Strong interpersonal skills
Project management skills (understand task dependencies/sequence and manage of tasks)
Positive attitude - you can stay optimistic in high stress situations
Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
Ability to close renewal agreements and multi-thread to discover expansion opportunities.
Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events.

Benefits

100% health care coverage for Employee
401K with company matching
Dental & Vision
Parental Leave
Subsidized gym membership
Remote work stipend
Annual team offsite

A reasonable estimate of the on track earnings range for this position is $55,000 - $65,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Original Job Description

* Northeast located candidate highly preferred*

Your Responsibilities will include...

Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts.
Onboard new districts by leading their project kickoff, data integration, and training sessions.
Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
Build and maintain director and executive level relationships at each of your districts.
Facilitate renewal process (quote, verbal approval, signature) for your districts.
Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
Continuously define, document problems and challenges faced by our districts.
Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

Requirements

2+ Years Professional Experience
Experience in implementation and customer success for a SaaS company is a plus (ideally in the K12 or EdTech industry)
Strong ability to multi-task and manage a large book of business
Experience or Ability to work in a remote environment.
Strong interpersonal skills
Project management skills (understand task dependencies/sequence and manage of tasks)
Positive attitude - you can stay optimistic in high stress situations
Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
Ability to close renewal agreements and multi-thread to discover expansion opportunities.
Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events.

Benefits

100% health care coverage for Employee
401K with company matching
Dental & Vision
Parental Leave
Subsidized gym membership
Remote work stipend
Annual team offsite

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