Edtech.com's Summary

Kennesaw State University is hiring an Associate Director, Application Support. The role helps lead the Application Services team that implements, supports, and maintains the university's on-premises and cloud-based enterprise systems, including financial, payment, human resources, housing, access control, and document imaging platforms. The associate director supervises and mentors team members while working with vendors and campus departments to roll out and support new and existing technology.

Highlights

Supervise, manage, and mentor the assigned Application Services team while providing advanced technical expertise to its members.
Assist leadership with strategic direction, project approval, audit responses, and the development of application support policies and processes.
Install, upgrade, maintain, and secure enterprise applications at the server and desktop level, including problem resolution, documentation, testing, and end user training.
Support the implementation of new systems for the department and for other departments across the university and division.
Manage vendor relationships and escalate critical issues, and work with project managers to report progress and flag issues that could affect project success.
Maintain relationships with key campus departments to understand business needs and resolve client support issues alongside multiple internal teams.
Recommend and help develop best practices and standard operating procedures for the department.
Bachelor's degree and four years of progressive IT experience in enterprise applications, systems, and databases, including at least one year of IT leadership or management experience.
Broad technology experience with HTML, XML, JSON, MS-SQL, VMware, and Windows or Linux servers, plus familiarity with protecting sensitive data under FERPA and HIPAA.
Preferred qualifications include ITIL certification, an advanced degree in IT or business, higher education experience, and Windows Server or SQL Server administration.

Associate Director, Application Support Full Description

Job Summary

Responsible for assisting Application Services leadership with operational oversight and management over the assigned team. The primary focus is on implementation, support and maintenance of on-premises and cloud-based enterprise applications and systems such as financial, payment, human resources, housing, access control, and document imaging and management systems to meet the needs of the University and the campus community. Provides technical leadership and mentors assigned team members while working closely with third party vendors and various departments within the University to implement and support new and existing technology solutions.

Responsibilities

KEY RESPONSIBILITIES:

Provides supervision, management and mentoring with assigned team
Assists leadership with strategic direction, project approval, preparation of audit responses, and development of application support policies and processes
Supports the implementation of new systems for the department and for departments across the university and division
Provides advanced technical expertise to the team
Provides expert level implementation, support and maintenance of on-premises and cloud based enterprise applications at the server and desktop level including application installs and upgrades, maintenance, security administration, problem resolution, documentation, testing and end user training
Works closely with multiple internal teams across a variety of groups to resolve client support issues
Manages and maintains relationships with key departments throughout the University to understand business needs, implement solutions and support customers
Provides vendor management and communication for escalation of critical issues and support of new system implementation
Collaborates closely with project managers to provide updates on project progress and communicates issues that may impact project success
Recommends and contributes to the development of best practices and standard operating procedures and provide technical expertise for the department

Required Qualifications

Educational Requirements

Bachelor's degree from an accredited institution of higher education

Required Experience

Four (4) years of progressive, IT experience in enterprise applications, systems and databases including a least one (1) year of IT leadership and/or management experience

Preferred Qualifications

Additional Preferred Qualifications

ITIL Certification

Preferred Educational Qualifications

Advanced degree in IT, Business or related field

Preferred Experience

Extensive experience installing and supporting applications for cloud based and on-premises servers
Previous experience in higher education
Experience with Windows Server system administration
Experience with Windows Server system administration and/or SQL Server

Knowledge, Skills, & Abilities

ABILITIES

Able to work well within a team environment
Able to communicate technical concepts to non-technology staff
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE

Demonstrated experience advising and guiding less experienced team members
Knowledge of enterprise application support practices, policies, and standards and information technology service management processes
Experience analyzing business processes and supporting implementations from a technical perspective based on the business requirements
Broad technology experience with various technologies such as HTML, XML, JSON, MS-SQL, VMware, Windows servers and/or Linux servers
Familiar with privacy and protection of sensitive data (i.e., FERPA, HIPAA etc.)
Knowledge of system/software quality assurance best practices and automated testing

SKILLS

Excellent initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Other Information

This is a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position requires a purchasing card (P-Card).

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

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Associate Director, Application Support

Edtech.com's Summary

Associate Director, Application Support Full Description

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