Associate Director, CRM Reporting and Analytics

🇺🇸 Hybrid - Bethlehem, PA 🕑 Full-Time 💰 $84K - $102K 💻 Data Science 🗓️ May 16th, 2026

CRM Tableau Rive

Edtech.com's Summary

Lehigh University is hiring an Associate Director, CRM Reporting and Analytics. The role leads the development and continuous improvement of admissions CRM reporting and analytics, translating complex data into actionable insights to support enrollment management strategy and decision-making for undergraduate and graduate programs.

Highlights

Lead CRM reporting strategy aligned with enrollment priorities using Technolutions Slate as the system of record.
Develop and maintain queries, dashboards, and visualizations for funnel performance and ROI tracking.
Integrate CRM analytics with broader business intelligence tools such as Tableau and ensure data accuracy and consistency.
Serve as subject-matter expert for enrollment analytics, supporting senior leadership with data-driven insights.
Collaborate with admissions, financial aid, marketing, and institutional data offices to meet diverse reporting needs.
Supervise data management staff and oversee reporting function development and governance.
Required skills include extensive Slate reporting experience and proficiency or willingness to learn Tableau.
Qualifications include a bachelor's degree in a related field, preferred master’s degree or relevant professional experience, and 5-8 years of related experience.
Compensation range is approximately $83,910 to $102,080, depending on experience and qualifications.
Position involves routine on-campus commitments despite being designated remote; travel to campus is not reimbursed.