Associate Director, CRM Solutions (Multiple Vacancies)

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Associate Director, CRM Solutions (Multiple Vacancies) Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the 

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Application Deadline: All applications must be submitted electronically by 11:59 p.m. Eastern Time on the closing date indicated in the posting. For positions listed as Open Until Filled, applications will be accepted until the position is filled.

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Please see Special Instructions for more details.

For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board:

Posting Details

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Position Title  | Associate Director, CRM Solutions (Multiple Vacancies)
Location  | Boone, North Carolina
Faculty Rank  | No
Provide Rank  | N/A
Position Number  | 097521
Department  | Enrollment Mgt - VC for Enrollment Management - 240000

 Position Summary Information 

Primary Purpose  | The Associate Director of CRM Solutions serves as a functional and technical administrator of Technolutions Slate. This position works with the Director and Slate Team to design and configure Slate queries, communications, forms, portals, events, reports, and workflows that support recruitment and enrollment efforts across the university. Success in this role requires strong analytical skills, attention to detail, customer service, and the ability to translate operational needs into effective Slate configurations. This is a CRM administration and business process role, not a software engineering or application development position.
Minimum Qualifications  | Bachelor’s degree from an accredited college or university, and one year of experience working in Technolutions Slate, Salesforce, Target X, Ellucian CRM Recruit, or similar CRM systems.


License/Certification Required  | N/A
Preferred Qualifications  | One year of experience administering Technolutions Slate. Building CRM queries, reports, communications, forms, portals, and events. Familiarity with enrollment management, admissions, student success, or higher education operations.
Essential Duties and Responsibilities  | The goal of Enrollment Management is to provide leadership for App State to achieve optimal outcomes for university access, recruitment, retention, and graduation. The division strategically plans and implements tactics to ensure that talented students continue to choose to enroll at App State and that those who enroll achieve success as measured by their timely graduation and achievement of their collegiate goals.

The Associate Director of CRM Solutions is a key player on the CRM team that leads the innovation, improvement, and long-term development of CRM solutions used in all facets of Enrollment Management. This position will be critical in supporting the growth of our undergraduate operation process.
Essential Job Functions: Building CRM queries, reports, communications, forms, portals, and events. Business process analysis and stakeholder consultation. Data management and reporting. 
The ideal candidate is someone who enjoys using technology to solve business problems through configuration, process improvement, data analysis, and stakeholder collaboration. This role is best suited for individuals who want to become experts in Technolutions Slate and enrollment operations rather than software engineering or application development. Please note, this is not a software engineering, application development, or CRM platform development position.
Knowledge, Skills, & Abilities Required for this Position:

Ability to apply and interpret various policies and procedures. Ability to develop initiatives to meet program/project needs and objectives. Problem-solving skills. Ability to maintain databases, schedules, and reports. Ability to ensure accuracy of data. Ability to guide and collaborate with various constituents. Strong communication skills.

Type of Position  | Full Time Position
Staff/Non-Faculty  | Staff/Non-Faculty
VISA Sponsorship?  | VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S.
Appointment Type  | 1.0
Work Schedule/Hours  | Monday-Friday, 8:00 am – 5:00 pm (occasional weekends for Admissions events)
Number of Hours Per Week  | 40
Number of Months Per Year  | 12
Mandatory Staff  | No
Suggested Salary Range  | $58,000 - $60,000
Physical Demands of Position  | To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

 Posting Details Information 

Posting Date  | 11/04/2026
Closing Date  | 11/24/2026
Open Until Filled  | No
Evaluation of Applications Begins  | 11/18/2026
Proposed Date of Hire  | 01/04/2027
Special Instructions to Applicants  | For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board:

Cover Letter Resume Attach a list of at least 3 (three) References with contact information.
Search Chair Name  | Heather Colvard
Search Chair Email  | [email protected]
Quick Link  | https://appstate.peopleadmin.com/postings/56900
Posting Number  | 201501882P

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

 | University of North Carolina System Employment
Careers with the State of North Carolina
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