Associate Director for Academic Advising Technologies at Loyola University Chicago

Edtech.com's Summary

Loyola University Chicago is hiring an Associate Director for Academic Advising Technologies. This role leads the management and administration of academic advising systems, collaborates with campus stakeholders to assess and enhance technology usage, delivers end-user training, and supports strategic planning to align advising technologies with university goals.

Highlights

Lead systems administration for the university's student management and advising technologies.
Collaborate with vendors and campus partners to assess, test, and implement system enhancements.
Develop and deliver training programs and workshops to support advising technology adoption.
Conduct audits and quality assurance to ensure proper system access and user satisfaction.
Design and execute a strategic technology roadmap aligned with campus advising needs.
Coordinate with departments such as ITS, Registrar, Financial Aid, and Admissions for system integration.
Facilitate UNIV 101 First-Year Seminar and participate in divisional committees.
Master’s degree in information systems, higher education, or related field required with at least three years of relevant experience; preferred five years in higher education systems administration.
Proficient with student information systems, database management, Microsoft Office, and preferably CRM software like Slate and assessment platforms such as Qualtrics.
Salary range between $55,000 and $75,000 annually.

Associate Director for Academic Advising Technologies Full Description

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Please see Special Instructions for more details.

As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago’s mission, candidates should consult our website at www.luc.edu/mission/. For information about the university’s focus on transformative education, they should consult our website at www.luc.edu/transformativeed.

Position Details

Job Title	Associate Director for Academic Advising Technologies
Position Number	8102325
Work Modality	Fully In-Person
Is this request for the creation of a new Position (or the modification of an existing Position) to temporarily support the WorkDay ERP?	No
Job Category	University Staff
Job Type	Full-Time
FLSA Status	Exempt
Campus	Rogers Park-Lake Shore Campus
Department Name	STUDENT ACADEMIC SERVICES
Location Code	STUDENT TRANSITIONS & ACADEMIC PARTNERSHIPS (02043C)
Is this split and/or fully grant funded?	No
Duties and Responsibilities	Position Description: The Associate Director for Academic Advising Technologies serves as a key leadership role within the Loyola Center for Undergraduate Advising Excellence, a central service which supports academic advising staff across the entire Loyola undergraduate system. The role liaises with various campus partners including Academic Affairs, Enrollment Management, Information Technology Services (ITS), and academic advising leadership within schools and colleges to understand user needs, assess existing technological capabilities, and deliver advisement on the best application of systems to meet the needs of campus stakeholders. The Associate Director serves as the systems administrator for the university’s student management system, ensuring that end-user training and resources enable maximum application of system capabilities. The ideal candidate for this role possesses systems administrator experience along with the ability to apply successful systems application strategies within a higher education environment. Reporting Structure: This position reports to the Executive Director of Academic Advising within the Division of Student Success. Location: Lake Shore Campus, with travel to Water Tower Campus and Health Sciences Campus as required. Supervision: No supervision exercised Systems Administration and Campus Integration (30%) · Liaises with vendors of academic advising systems. Manages existing vendor contracts and ensure mutual compliance. Shares user feedback and existing pain points to advocate for systems enhancements. · Assesses new product features, conducts product testing, and partners with campus stakeholders to understand potential applicability to existing workflows and business needs. · Manages process maps and workflow summaries for advising technology systems and key processes · Develops communications and resources to launch new features and systems improvements. Ensures broad and consistent communication to keep all relevant stakeholders informed of system changes, and supports campus partners to ensure successful adoption of emerging features and technologies. User Experience, training, and support (30%) · Serves as the primary point of contact and subject matter expert on advising technology systems. · Responds to user inquiries related to advising technologies and offers guidance to users on system features and functions. · Drives campus adoption of advising technologies through stakeholder engagement and a working understanding of how systems support the core business needs of academic advising units. · Establishes communities of practice for key advising technologies which facilitate the sharing of information across various campus advising units. · Will develop an academic advising technologies workshop series which will deliver topical trainings for new staff on a regular schedule as well as offer an opportunity for existing staff to refresh product knowledge and understanding of application. Audits and Quality Assurance (20%) · Oversees roles and department settings within advising technology systems to ensure that roles match positional scope and that staff are assigned to roles appropriate to their work. · Acts as a super administrator for advising technologies and Coordinates with the Associate Director for Advising Operations to onboard new staff, ensuring proper and timely systems access. · Conducts surveys of systems stakeholders at regular intervals to assess feature awareness, system utility, and user satisfaction. · Uses assessment outcomes to develop resources, explore improvements, and resolve issues as they relate to campus partner utilization of advising technologies Strategic Planning (10%) · Develops and executes a strategic technologies road map, ensuring that campus advising technologies remain aligned with the campus’ strategic plan and with the needs of Loyola Academic Advising units. · Collaborates with key Loyola offices such as Information Technology Services, the Registrar, Financial Aid, Admissions, the Student Accessibility Center, and others to ensure that advising technologies integrate with shared data systems and services. · Attends vendor webinars and meetings as the Loyola designated product systems administrator to remain current with ongoing developments as it relates to vendor systems and emergent best practices. · Attends vendor meetings and conferences to learn about product developments and to participate in information sharing amongst peer institutions. · Identifies systems gaps as it relates to academic advising business needs, researches potential technological fixes, and presents findings to senior leadership for ongoing campus technologies assessments and budget setting. Student Academic Success Administration (10%) · Facilitates UNIV 101 First-Year Seminar section(s) for incoming students each Fall term. · Participates in key division meetings as a representative for Academic Advising. Chairs or participated in committees and working groups to support division initiatives as assigned. · Other duties as assigned in support of the Student Academic Success division.
Minimum Education and/or Work Experience	Master’s Degree in higher education or related field and knowledge of learning and tutoring theory. Five years’ experience.
Qualifications	Minimum Qualifications Master’s degree or above in information systems, higher education, student affairs, education, business administration, computer science, academic advising, or a related field. At least three years of progressively responsible experience in systems administration, application administration, business analysis, technology support, academic advising technology, or a related area. Experience evaluating system functionality, testing new features, identifying defects or gaps, and supporting the implementation of system enhancements. Experience translating business and advising needs into system requirements, process maps, workflow documentation, or technology recommendations. Demonstrated experience providing end-user support, troubleshooting system issues, and serving as a subject-matter expert or primary point of contact for an application or technology platform. Experience coordinating with information technology staff, vendors, and cross-functional campus or organizational stakeholders. Ability and willingness to travel between Loyola’s Lake Shore, Water Tower, and Health Sciences campuses as needed. Ability to embrace, promote, and articulate the University’s Jesuit Catholic identity. Preferred Qualifications Five or more years of experience administering academic advising, student success, student information, degree-planning, case-management, customer relationship management, or comparable higher education systems. Demonstrated experience leading system implementations, upgrades, migrations, integrations, or major feature rollouts. Experience assessing system gaps, researching potential solutions, preparing technology recommendations, and supporting budget or prioritization decisions. Experience designing recurring technology workshop series or comprehensive end-user adoption programs for new and experienced staff. Experience conducting quality assurance, regression testing, usability testing, data validation, or post-implementation assessments. Knowledge of academic advising practices, advising technologies, student success strategies, and the operational needs of advising units. Experience working within a Jesuit, Catholic, mission-driven, or similarly values-based higher education institution. Relevant certifications or formal training in systems administration, project management, business analysis, change management, information security, data governance, or instructional technology.
Certificates/Credentials/Licenses	Master’s degree in higher education, student affairs, or a related field
Computer Skills	Proficient computer skills: including experience using student information systems, database management, and Microsoft Office suite. Experience with university admission CRM software (e.g., Slate) and assessment/evaluation platforms (e.g., Qualtrics, Campus Labs) preferred.
Supervisory Responsibilities	No
Required operation of university owned vehicles	No
Does this position require direct animal or patient contact?	No
Physical Demands	None
Working Conditions	Irregular Hours
Open Date	11/04/2026
Close Date
Position Maximum Salary or Hourly Rate	$75,000/ann
Position Minimum Salary or Hourly Rate	$55,000/ann
Special Instructions to Applicants	As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago’s mission, candidates should consult our website at www.luc.edu/mission/. For information about the university’s focus on transformative education, they should consult our website at www.luc.edu/transformativeed.
About Loyola University Chicago	Founded in 1870, Loyola University Chicago is one of the nation’s largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact. With 15 schools, colleges, and institutes—including Business, Law, Medicine, Nursing, and Health Sciences—Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation’s top universities by U.S. News & World Report, Loyola is a STARS Gold-rated institution that is ranked as one of the country’s most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world. Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. To view our benefits in detail, click here. Loyola adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Please see the University’s Nondiscrimination Policy.
Quick Link for Posting	https://www.careers.luc.edu/postings/36100

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you possess a master’s degree in higher education or a related field, knowledge of learning and tutoring theory, and at least five years of relevant professional experience?
- Yes
- No
* Why do you want to work for Loyola University Chicago?
(Open Ended Question)
* How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
* How do your personal values align with Loyola University Chicago's mission and values?
(Open Ended Question)

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Required Documents

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Cover Letter/Letter of Application

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Loyola University Chicago | Information: (773) 508 - 6000
1032 W Sheridan Rd | Chicago, IL | 60660
2018 (c) Loyola University Chicago | University Policies

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Associate Director for Academic Advising Technologies

Edtech.com's Summary

Associate Director for Academic Advising Technologies Full Description

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