Associate Director for Course Support Services

🇺🇸 Charlotte, North Carolina 🕑 Full-Time 💰 $68K 💻 Administrator 🗓️ November 9th, 2026

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Edtech.com's Summary

University of North Carolina - Charlotte is hiring an Associate Director for Course Support Services. The role leads the course-based learning assistance programs at the University Center for Academic Excellence, including the campus tutoring program and Peer Assisted Learning, which supports students in historically challenging courses. The associate director supervises two assistant directors, manages the unit's budget, and sits on the center's senior staff.

Highlights

Hire, train, supervise, and evaluate two Assistant Directors, with indirect leadership of 4 graduate assistants, 90 tutors, and 45 Peer Assisted Learning leaders.
Lead the university's primary tutoring program, which supports 100+ courses each semester, and keep tutor orientation and training aligned with College Reading and Learning Association (CRLA) certification up to Level 3 - Master Tutor.
Direct Peer Assisted Learning initiatives for historically challenging courses, partnering with academic departments to align group study models with course learning objectives.
Evaluate tutoring delivery, scheduling workflows, and data trends to match operations to enrollment growth and student needs, and lead strategic assessment planning for the center.
Lead the 49er Rebound and Students Obtaining Success programs, which support 1,200+ academically at-risk students each year, including outreach to students on academic probation or reinstated after suspension.
Build academic partnerships with colleges and initiatives such as the College of Engineering's MAPs program and the College of Business, and represent the center at New Student Orientation, Open House, and Admitted Students Day.
Oversee the operational budget for Course Support Services and direct promotion of its services to undergraduates, faculty, and academic units.
Teach UCOL 1300 or other courses and develop trainings, workshops, and class content that support the center's programs.
Master's degree in higher education administration, educational leadership, counseling, or a closely related field, plus three years of progressive leadership experience in university learning centers or academic support environments; preferred experience includes directing university-wide learning assistance programs for five or more years and using academic success software such as Salesforce.
Salary of $68,139 for a permanent, full-time role, Monday through Friday from 8:00 am to 5:00 pm with occasional evening and weekend hours.