Associate Director for Financial Aid Training and Staff Development

🇺🇸 Chapel Hill, North Carolina 🕑 Full-Time 💰 $92K - $97K 💻 Financial Aid 🗓️ September 7th, 2026

Edtech.com's Summary

The University of North Carolina at Chapel Hill is hiring an Associate Director for Financial Aid Training and Staff Development. This role leads the development, coordination, and delivery of training and professional development programs for financial aid staff, supervises processing teams, oversees summer financial aid awarding, and serves as a subject matter expert on financial aid policies and regulations to ensure effective office operations and student support.

Highlights

Lead comprehensive financial aid training programs including onboarding, ongoing development, and regulatory updates.
Supervise and manage financial aid processing staff, setting performance standards and improving workflows.
Oversee summer financial aid administration, budgeting, compliance, and enrollment coordination.
Serve as financial aid subject matter expert to advise on complex student cases and escalated concerns.
Collaborate with internal teams and Heels Hub partners to ensure consistent, efficient, student-centered service delivery.
Develop and maintain training materials, job aids, and communication resources.
Required knowledge: financial aid policies, federal and state regulations, Microsoft Office, and business technology.
Minimum qualifications: Relevant post-baccalaureate degree or equivalent experience with educational or instructional activities.
Preferred qualifications: experience with financial aid systems (e.g., Banner), adult learning principles, financial aid administration, and process improvement.
Hiring range: $92,000 - $97,232 annually for full-time permanent position.