Edtech.com's Summary

Purdue University is hiring an Associate Director, Indianapolis (One Stop Shop). The role manages daily operations at the Purdue in Indianapolis One Stop Shop, the student services center that coordinates with the Registrar, Financial Aid, and Bursar’s offices. The associate director leads a three-person team and uses service quality and performance data to improve how students are supported.

Highlights

Direct daily customer service and work assignments at the Purdue in Indianapolis One Stop Shop, coordinating with the functional units the office serves.
Manage a three-person team through a performance management system that includes performance planning, coaching, and reviews.
Assess and enhance student services to meet customer needs and university priorities, monitoring service quality regularly and acting on what is learned to make improvements.
Assist with data collection and measure established performance measures to evaluate strategies that support student success.
Work closely with the Registrar, Financial Aid, and Bursar’s Office on student service issues that cross those offices.
Bachelor’s degree is required, preferably in higher education, management, or finance, along with six years of financial aid, bursar, registrar, or other relevant experience; supervisory experience is preferred.
Explain complex federal, state, and university policies clearly in writing and in person, with strong presentation skills and a customer service vision.
Demonstrated leadership, interpersonal, and team-building skills to motivate a diverse staff.

Associate Director, Indianapolis (One Stop Shop) Full Description

Req Id: 44822

Job Title: Associate Director, Indianapolis

City: Indianapolis

Job Summary

The Associate Director serves as the daily operational manager in directing overall customer service, work assignments, assessing strategies to support student success, and coordinating with the functional units served by the Purdue in Indianapolis One Stop Shop. This role manages a three-person team and is responsible for assessing and enhancing student services to meet customer needs and university priorities; monitoring quality service on a regular basis and employing information gained to implement changes for improvements; assisting in data collection and measuring of established performance measures; employing a comprehensive performance management system, including performance planning, coaching, and reviews. This position works closely with functional offices, including Registrar, Financial Aid, and the Bursar’s Office.

At Purdue, you'll find unrivaled pride and unlimited potential as we persistently pursue the next giant leap together.

Take the next step in your career journey - apply now to help build a better world at Purdue University.

What We Are Looking For: Education and Experience

Qualified candidates will need:

BA/BS degree required. Preferred degree in Higher Education, Management, and Finance.
Minimum six (6) years financial aid, bursar, registrar, or other relevant experience.

Skills:

Must possess excellent oral and written communication skills particularly in explaining complex federal, state, and university policies.
Must have excellent presentation skills and embrace a customer service vision.
Must have demonstrated leadership skills, interpersonal skills, team building skills, and the ability to motivate a diverse staff.

Preferred:

Supervisory experience .

What We Want You To Know:

A background check will be required for employment.
FLSA: Exempt (Not Eligible for Overtime)
Retirement Eligibility: Defined Contribution Waiting Period.
Purdue University is an EEO employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.

For internal candidates that will be transferring between pay schedules (biweekly ↔ monthly; monthly↔ biweekly), please coordinate your transfer date with your new manager to ensure a smooth transition of pay, benefits, and retirement.

Career Stream: Management 4

Pay Band S075

Job Code# 20002620

You'll have the opportunity to spend your day working with students, one of the most rewarding and energizing aspects of higher education. Combined with exciting initiatives focused on innovation and process improvement, this role offers the chance to make a meaningful difference while growing professionally in a supportive and forward-thinking environment.

EEO:

Purdue University is an Equal Employment Opportunity university.

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Associate Director, Indianapolis (One Stop Shop)

Edtech.com's Summary

Associate Director, Indianapolis (One Stop Shop) Full Description

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