University of Utah
Associate Director IT
Canvas
ITSM
LMS
Edtech.com's Summary
University of Utah is hiring an Associate Director IT. The role involves overseeing the administration, support, and improvement of the university's learning systems, including Canvas LMS. The position requires providing technical leadership, managing system implementations and upgrades, leading a technical team, and ensuring system security and alignment with institutional standards.
Highlights
- Oversee administration, stability, and optimization of learning systems including Canvas LMS and integrations.
- Ensure security, updates, audits, and enforcement of change management practices.
- Provide technical leadership in system architecture, integrations, and troubleshooting complex issues.
- Lead enterprise system implementations, upgrades, and project management deliverables.
- Manage reporting and analytics for data-informed decision making.
- Lead and develop a technical team of 5-10 staff members with clear communication and accountability.
- Requires Bachelor's degree in computer science or related area plus six years of progressively responsible management experience.
- Preferred experience includes higher education learning technologies, system integrations, ITSM, and continuous learning.
- Full-time, day shift with a $90,000 - $110,000 salary range.
- Department: UIT Digital Learning Tech under the President's VP Area.
Associate Director IT Full Description
Associate Director IT
Announcement
Details
Open Date | 04/17/2026
Requisition Number | PRN44773B
Job Title | Associate Director IT
Working Title | Associate Director of Learning Systems
Career Progression Track | H
Track Level |
FLSA Code | Executive
Patient Sensitive Job Code? | No
Standard Hours per Week | 40
Full Time or Part Time? | Full Time
Shift | Day
Work Schedule Summary | Monday-Friday 8 am – 5 pm
VP Area | President
Department | 00333 - UIT Digital Learning Tech
Location | Campus
City | Salt Lake City, UT
Type of Recruitment | Internal to the University
Pay Rate Range | $90,000 - $110,000
Close Date | 05/08/2026
Priority Review Date (Note - Posting may close at any time) |
Job Summary | We are seeking a highly skilled and motivated Associate Director of Learning Systems to join our team. The successful candidate will be responsible for overseeing the administration, support, and continuous improvement of our learning systems and related technologies. This role requires a strong technical background, excellent problem-solving skills, and the ability to inspire and lead a team of professionals to greater heights.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities | Oversee the administration, stability, and optimization of all the University’s learning systems, including Canvas LMS, integrations, and add-on tools. Ensure systems are secure, up to date, and aligned with institutional standards through regular monitoring, audits, upgrades, and strict enforcement of change management and testing practices.
Provide technical leadership across system architecture, integrations, and services. Validate team decisions and lead structured troubleshooting efforts. Ensure timely and accurate diagnosis and resolution of complex system issues, appropriately escalating when necessary. Guide team members to identify the root causes of system problems to avoid repeatedly encountering the same incidents.
Lead enterprise system implementations and upgrades, ensuring strong project management practices, including requirements definition, test planning, validation, and deployment. Oversee the development of key deliverables (e.g., RACI matrices, test plans, SOPs, roll-out plans) to ensure alignment with stakeholder expectations.
Oversee reporting and analytics related to learning system usage to support data-informed decision-making and continuous improvement.
Lead and develop a team of 5-10 technical staff by setting priorities, delegating effectively, and holding team members accountable for performance and adherence to best practices. Communicate clearly and effectively in meetings by providing concise, accurate updates and by facilitating focused discussions with diverse stakeholders. Demonstrate curiosity and a commitment to continuous learning to stay current with evolving technologies and best practices.
Minimum Qualifications | Bachelor’s degree in related computer science area, or equivalency (one year of education can be substituted for two years of related work experience) required; plus six years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communication skills also required.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences | Demonstrated ability to work effectively with technical teams, vendors, and stakeholders to deliver system or process improvements
Proven ability to troubleshoot complex issues and guide teams toward accurate resolution
Experience leading system implementations, upgrades, or platform roll-outs
Strong communication skills, with the ability to clearly convey information and lead productive discussions in meetings
Demonstrated ability to manage priorities, respond to urgent issues, and ensure accuracy in reporting and execution
Experience in higher education with learning technologies (e.g., LMS/CMS platforms)
Experience with system integrations, APIs, or data/reporting tools
Familiarity with IT service management (ITSM), change management, or incident response processes
Demonstrated success improving workflows, processes, or system adoption in complex organizations
Evidence of continuous learning (certifications, training, or applied experience with emerging tools and technologies)
Type | Benefited Staff
Special Instructions Summary
Additional Information | The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
Requisition Number | PRN44773B
Job Title | Associate Director IT
Working Title | Associate Director of Learning Systems
Career Progression Track | H
Track Level |
FLSA Code | Executive
Patient Sensitive Job Code? | No
Standard Hours per Week | 40
Full Time or Part Time? | Full Time
Shift | Day
Work Schedule Summary | Monday-Friday 8 am – 5 pm
VP Area | President
Department | 00333 - UIT Digital Learning Tech
Location | Campus
City | Salt Lake City, UT
Type of Recruitment | Internal to the University
Pay Rate Range | $90,000 - $110,000
Close Date | 05/08/2026
Priority Review Date (Note - Posting may close at any time) |
Job Summary | We are seeking a highly skilled and motivated Associate Director of Learning Systems to join our team. The successful candidate will be responsible for overseeing the administration, support, and continuous improvement of our learning systems and related technologies. This role requires a strong technical background, excellent problem-solving skills, and the ability to inspire and lead a team of professionals to greater heights.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities | Oversee the administration, stability, and optimization of all the University’s learning systems, including Canvas LMS, integrations, and add-on tools. Ensure systems are secure, up to date, and aligned with institutional standards through regular monitoring, audits, upgrades, and strict enforcement of change management and testing practices.
Provide technical leadership across system architecture, integrations, and services. Validate team decisions and lead structured troubleshooting efforts. Ensure timely and accurate diagnosis and resolution of complex system issues, appropriately escalating when necessary. Guide team members to identify the root causes of system problems to avoid repeatedly encountering the same incidents.
Lead enterprise system implementations and upgrades, ensuring strong project management practices, including requirements definition, test planning, validation, and deployment. Oversee the development of key deliverables (e.g., RACI matrices, test plans, SOPs, roll-out plans) to ensure alignment with stakeholder expectations.
Oversee reporting and analytics related to learning system usage to support data-informed decision-making and continuous improvement.
Lead and develop a team of 5-10 technical staff by setting priorities, delegating effectively, and holding team members accountable for performance and adherence to best practices. Communicate clearly and effectively in meetings by providing concise, accurate updates and by facilitating focused discussions with diverse stakeholders. Demonstrate curiosity and a commitment to continuous learning to stay current with evolving technologies and best practices.
Minimum Qualifications | Bachelor’s degree in related computer science area, or equivalency (one year of education can be substituted for two years of related work experience) required; plus six years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communication skills also required.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences | Demonstrated ability to work effectively with technical teams, vendors, and stakeholders to deliver system or process improvements
Proven ability to troubleshoot complex issues and guide teams toward accurate resolution
Experience leading system implementations, upgrades, or platform roll-outs
Strong communication skills, with the ability to clearly convey information and lead productive discussions in meetings
Demonstrated ability to manage priorities, respond to urgent issues, and ensure accuracy in reporting and execution
Experience in higher education with learning technologies (e.g., LMS/CMS platforms)
Experience with system integrations, APIs, or data/reporting tools
Familiarity with IT service management (ITSM), change management, or incident response processes
Demonstrated success improving workflows, processes, or system adoption in complex organizations
Evidence of continuous learning (certifications, training, or applied experience with emerging tools and technologies)
Type | Benefited Staff
Special Instructions Summary
Additional Information | The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
- * How many years of progressively more responsible management experience do you have?
- Less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 10 years
- 10 years or more, but less than 15 years
- 15 years or more
Applicant Documents
Required Documents
- Resume
- Cover Letter
- List of References
Optional Documents
- Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
- Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only
University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
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