Edtech.com's Summary

Johns Hopkins University is hiring an Associate Director of Case Management (Enrollment Management and Student Affairs). The role gives nursing students at the Johns Hopkins School of Nursing proactive, non-clinical support when health challenges, financial hardship, or personal difficulties threaten their wellbeing or academic progress, assessing their needs and connecting them with campus and community resources. It also coordinates the school's response to crises and emergencies involving graduate nursing students, whether they are on site or remote.

Highlights

Serve as the primary case manager for nursing students facing personal, health-related, financial, or social challenges, running intake meetings, developing individualized support plans, and following up to adjust them as needed.
Connect students with campus resources such as counseling, disability services, financial aid, and academic advising and with community resources such as healthcare providers, housing assistance, and food security programs, acting as liaison to the Registrar, Financial Aid, Student Disability Services, OIE, and Housing.
Respond to students in distress or crisis, coordinate interim care with partners including Student Well-being, Campus Security, the Title IX Coordinator, and Student Conduct, and take part in the university's Behavioral Intervention/Students of Concern team.
Identify at-risk students through outreach, faculty referrals, and early alert systems, and guide faculty and staff on how to recognize and refer students who need support, including around clinical rotation and practicum pressures.
Keep confidential case files and Maxient documentation in compliance with FERPA, track case trends and outcomes, and report on case volume and program effectiveness to Student Affairs leadership.
Create and deliver trainings, workshops, and orientation sessions on student wellbeing, help-seeking, and mental health resources, and help host monthly Student Affairs programs such as the Student Involvement Fair and Peer Navigator Program events.
Monitor the case management email inbox daily, write and maintain standard operating procedures, and support the student staff handbook for the Student Affairs office.
A master’s degree in a relevant field such as social work, counseling, higher education/student affairs, or public health and three years of related experience are required, with social work or counseling licensure and experience in a nursing or health professions program preferred.
Full-time, exempt, hybrid role with 60-89% of hours on site at the School of Nursing, Monday through Friday 8:30 to 5:00 with some evenings and weekends and flexibility for crisis response, paying $57,195 to $100,040 per year ($78,620 targeted).

Associate Director of Case Management (Enrollment Management and Student Affairs) Full Description

Requisition ID

122728

Job Function

Program Management

Exempt Status

Exempt

Shift Type

Full Time

Schedule

Monday - Friday 8:30 - 5:00 (includes some evenings and weekends)

Worksite

06-MD:School of Nursing

Work Modality

Hybrid: On-site 60-89% of hours worked (Ex: 3-4 out of 5 days/week)

We are seeking an Associate Director of Case Management who will provide proactive, non-clinical support to nursing students experiencing physical or mental health challenges, financial hardship, social adjustment concerns, or other personal difficulties that may affect their wellbeing and academic progress. Serving as a central point of contact and coordinator of care, the Associate Director identifies student needs, connects students with appropriate campus and community resources, and collaborates with faculty, staff, and administrators to support student retention, success, and overall wellbeing.

This is not a clinical position. The Associate Director does not provide therapy, counseling, or medical treatment, but instead serves as a case manager who assesses needs, coordinates referrals, and helps students navigate institutional and community systems of support.

This position also manages crisis/emergency support pertaining to nursing graduate students who are on site or remote (such as incidents of suicide attempts, death and accidents, significant lab or classroom disruptions, significant behavioral issues, criminal activity, sexual assault, and medical emergencies) by facilitating care/interim measures through appropriate campus partners (Student Well-being, Health and Wellness Center, Campus Security, Title IX Coordinator, Disability Services, Office of Institutional Equity, University Administration, Student Conduct, SEAM, Academic Advising, and the Office of International Services, etc.). While strong, supportive relationships may develop with students, the Associate Director does not engage in individual therapeutic relationships.

Specific Duties & Responsibilities

Case Management & Student Support

Serve as the primary case manager for students facing personal, health-related, financial, or social challenges that impact their wellbeing or academic performance.
Conduct intake meetings with students to assess needs and develop individualized support plans.
Provide follow-up support and monitor student progress, adjusting support plans as needed.
Maintain accurate, confidential case files and Maxient documentation in compliance with FERPA and applicable privacy regulations.

Resource Coordination & Referral

Connect students with appropriate on-campus resources (counseling and psychological services, disability services, financial aid, academic advising, etc.) and off-campus community resources (healthcare providers, housing assistance, food security programs, financial counseling, etc.).
Build and maintain relationships with campus partners and community-based organizations to ensure effective referral pathways.
Serve as a liaison between students and university offices (e.g., Registrar, Financial Aid, Student Disability Services, OIE, Housing) to coordinate accommodation and support.

Crisis Response & Risk Management

Respond to students in distress or crisis, providing initial support and connecting them with appropriate emergency or clinical resources.
Participate in the university's Behavioral Intervention/Students of Concern team or equivalent, providing case updates and collaborating on response plans.
Identify at-risk students proactively through outreach, faculty referrals, and early alert systems.

Collaboration & Institutional Support

Partner with faculty and program directors to support students balancing academic demands with personal challenges, including clinical rotation and practicum considerations.
Provide guidance to faculty and staff on how to recognize and appropriately refer students in need of support.
Contribute to the development and delivery of training, workshops, or outreach programming related to student wellbeing, resilience, and help-seeking behavior.
Assist in the development and continuous improvement of case management policies, procedures, and protocols

Data & Reporting

Track case management trends and outcomes to inform program development and resource allocation through Maxient.
Prepare regular reports for Student Affairs leadership on case volume, trends, and program effectiveness.
Contribute to assessment and accreditation efforts related to student support services.

In addition to the duties described above

Outreach & Mission Advocacy

Help to support the SON Student Affairs Diversity, Inclusion, and Equity (DEI) initiatives.
Represent Student Affairs at University and SON events.
Prepare presentation slides and communication.

Program Development & Event Planning

Engage fully in the preparations for, and hosting of, monthly Student Affairs programs: the Student Involvement Fair, Orientation, Peer Navigator Program events, SON Student Organizations/Hopkins Groups Trainings, and any Student Affairs initiatives.
Support student orientation efforts by developing, promoting, and facilitating presentations or sessions related to student wellbeing, help-seeking, mental health resources, and available support services; collaborate with the orientation team as needed to ensure students are connected to relevant campus resources.

Process Management

Monitors and responds to the designated case management email inbox daily, triaging student inquiries, providing appropriate information, referrals, and timely follow-up.
Writes, maintains, and shares role-relevant standard operating procedures and policies, and supports with the ongoing development of the student staff handbook for the Student Affairs office.

SON Community Support

Create and implement trainings for students, faculty, and staff regarding relevant supportive services.
Participate in Case Manager Community of Practice meetings.
Identify and communicate resources for remote student populations.

On call or non-standard work hour requirements

Applicant must have flexibility for evening and weekend crisis management, and programming/events.

Minimum Qualifications

Master's Degree in a relevant field (e.g., Social Work, Counseling, Higher Education/Student Affairs, Public Health, or related discipline)
Three years of related experience.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Demonstrated ability to work with individuals experiencing mental health, financial, social, or personal challenges.
Strong knowledge of community and campus referral resources, or demonstrated ability to quickly build such networks.
Excellent interpersonal, communication, and crisis-response skills.
Strong organizational skills and ability to manage a caseload with competing priorities.
Sound judgment in handling sensitive and confidential information.
Working knowledge of FERPA and other applicable privacy and higher education regulations.
Licensure or certification in social work or counseling (e.g., LMSW, LCSW-C, LCPC, LPC).
Experience working in a graduate or professional school setting, ideally within nursing or another health professions program.
Familiarity with the unique academic, clinical, and licensure-related pressures faced by nursing students.
Experience with case management software or student information systems, such as Maxient or Advocate.
Experience serving on or supporting a behavioral intervention/students of concern team.

Classified Title: Assoc Dir Student Outreach & Support

Job Posting Title (Working Title): Associate Director of Case Management (Enrollment Management and Student Affairs)

Role/Level/Range: ACRP/04/MD

Starting Salary Range: $57,195 - $100,040 Annually ($78,620 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: Monday - Friday 8:30 - 5:00 (includes some evenings and weekends)

FLSA Status: Exempt

Location: Hybrid/School of Nursing

Department name: Enrollment Management & Student Affairs

Personnel area: School of Nursing

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.

Vaccine Requirements

Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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Associate Director of Case Management (Enrollment Management and Student Affairs)

Edtech.com's Summary

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