Associate Director of Counseling Services & Special Programs

🇺🇸 Norfolk, VA

🕑 Full-Time

💰 TBD

💻 Financial Aid

🗓️ October 13th, 2025

Edtech.com's Summary

Old Dominion University is hiring an Associate Director of Counseling Services & Special Programs. The role involves coordinating and delivering exceptional customer service to undergraduate and graduate financial aid applicants, managing specialized financial aid programs, and supervising multiple positions while collaborating closely with Financial Aid and Enrollment Management teams to enhance service efficiency and accuracy.

Highlights

Coordinate and oversee customer service delivery for student financial aid applicants in both local and online settings.
Supervise staff positions numbered 00087, 00173, and 00824.
Manage specialized programs including state grants, VMSDEP, satisfactory academic progress, outreach, and other university initiatives.
Develop and recommend office policies and procedures in response to regulatory changes.
Serve as liaison to the CARS call center to ensure adherence to training, policies, and regulations.
Provide leadership, including public speaking roles representing Financial Aid and Enrollment Management.
Apply comprehensive knowledge of financial aid regulations and proficiency in Banner, MS Office, Access, and Crystal Reports.
Require considerable supervisory and counseling services experience in a large university financial aid office.
Certification in Crystal Reports, MS Access, and Excel preferred.
Salary is commensurate with education and experience.