Edtech.com's Summary

The University of Mary Washington is hiring an Associate Director of Financial Aid to oversee front-line customer service operations within the Office of Financial Aid. This role leads a team managing complex student financial aid issues, collaborates with campus partners to provide accurate guidance, and supports policy development and compliance efforts.

Highlights

Oversee customer service functions and lead a team resolving complex financial aid concerns.
Ensure clear, accurate, and timely guidance for students navigating the financial aid process.
Serve as a key resource for staff and manage escalated cases.
Contribute to financial aid policy development, compliance, and continuous improvement.
Strong knowledge of Title IV regulations and financial aid processes required.
Experience with financial aid management systems such as Banner/Ellucian and Workday preferred.
Master’s degree in higher education, business, counseling, or related field or equivalent experience preferred.
Supervisor or team lead experience is necessary.
The salary range is $63,000 - $80,000, commensurate with experience.
Internal position open only to current University of Mary Washington employees.

Associate Director of Financial Aid Full Description

Title: Associate Director of Financial Aid

VP Area: Provost - UMW

Department: Financial Aid

Campus Location: Main Campus

Advertised Range: $63,000 - $80,000 commensurate with experience

**Internal Posting: Only current employees of UMW are eligible to apply,**

Job Summary/Basic FunctionsThe University of Mary Washington seeks an Associate Director of Financial Aid to oversee and direct a renewed customer service focus in the Office of Financial Aid. This staff member will oversee front-line service functions ensuring an exceptional customer or stakeholder experience. Duties include leading customer service operations, leading a team focused on resolving complex student financial aid concerns, and collaborating with campus partners to provide clear, accurate, and timely guidance that helps students successfully navigate the financial aid process and paying for college. The Associate Director serves as a key resource for staff, manages escalated cases, and contributes to policy development, compliance, and continuous process improvement. This individual reports to the Director of Financial Aid.

Required KSAs/Competencies/Qualifications
Strong knowledge of Title IV regulations and financial aid processes.
Demonstrated excellence in customer service and student support.
Outstanding communication, interpersonal, and problem-solving skills.
Ability to work independently, manage multiple priorities, and exercise sound judgment.

Required Experience:
Extensive progressively responsible experience in financial aid or a related area.

Additional Considerations:
Master’s degree in higher education, business, counseling, or related field or equivalent applicable experience or training.
Supervisory or team-lead experience.
Experience with financial aid management systems (e.g., Banner/Ellucian, Workday).
Bilingual or multilingual abilities.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. To be considered for this position a state application must be received through the online employment system at https://jobs.umw.edu/. Mailed, emailed, faxed, or hand-delivered applications or resumes will not be accepted.

Excluding current UMW employees, selected candidate(s) must successfully pass a criminal history background check. Employment verification will be conducted to include current/previous supervisory employment reference checks. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. For more information, please visit http://ethics.dls.virginia.gov/.

The University of Mary Washington adheres to the principle of equal opportunity. The University does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, parental status (including pregnancy), national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors in recruiting, admitting, enrolling students or hiring and promoting faculty and staff members. Complaints of discrimination should be directed to the EEO officer of the University.

UMW Values Veterans: UMW is a proud member of the Commonwealth of Virginia Values Veterans (V3) Program, authorized under the Code of Virginia (§2.2-2001.2). We are committed to recruiting, hiring, and retaining qualified Veterans and their spouses. Veterans who are hired into state positions may be eligible for additional leave accruals based on their total years of service in the military, National Guard or Reserve. For more information please visit: https://www.dhrm.virginia.gov/employeebenefits.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process (AHP). To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly Certificate of Disability or COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Original Job Description

Title: Associate Director of Financial Aid

VP Area: Provost - UMW

Department: Financial Aid

Campus Location: Main Campus

Advertised Range: $63,000 - $80,000 commensurate with experience

**Internal Posting: Only current employees of UMW are eligible to apply,**

Special Instructions

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Associate Director of Financial Aid

Edtech.com's Summary

Associate Director of Financial Aid Full Description

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