Edtech.com's Summary

San José State University is hiring an Associate Director of Financial Aid Operations and Technology to lead and manage technology-supported financial aid services. This role oversees operations, customer service, regulatory compliance, technical systems, and implements automation processes for student financial aid programs while managing staff and developing policies and training materials.

Highlights

Lead implementation and administration of technology-based financial aid services.
Manage electronic data transfers involving EDConnect, California Student Aid Commission, Department of Education, and COD.
Oversee technical processes and reporting for federal, state, and institutional financial aid programs.
Serve as security administrator for PeopleSoft financial aid module ensuring FERPA compliance and system access control.
Coordinate financial aid communications and collaborate with Enrollment Services on student messaging.
Develop office-wide technical goals, policies, procedures, and promote continuous process improvement.
Requires proficiency with PeopleSoft and knowledge of operational management, student information systems, and federal/state financial aid regulations.
Must have a bachelor's degree, five years of financial aid management experience, three years of supervisory experience, and two years overseeing technical systems.
Preferred qualifications include a master's degree, extensive management experience, budget management skills, and familiarity with imaging/workflow systems and enrollment management.
Compensation ranges from $8,545 to $9,702 per month with a comprehensive benefits package worth 30-35% of base salary.

Associate Director of Financial Aid Operations and Technology Full Description

Job Summary

Financial Aid and Scholarship Office is seeking an Associate Director of Financial Aid Operations and Technology to provide leadership and management for technology-supported services used in the administration of student financial aid programs. As a member of the office's administrative team, this position oversees financial aid operations, customer service initiatives, technical systems, regulatory updates, and the development and implementation of automated financial aid processes. The position also provides leadership to Operations Team members and technical staff and assists with the development of policies, procedures, training, and operational communications.

Key Responsibilities

Provide leadership for the implementation and administration of technology-supported financial aid services
Participate in the CMS Instance Management Team and represent the campus at CSU Financial Aid Module meetings
Manage electronic processes and data transfers involving EDConnect, the California Student Aid Commission, Department of Education, and Common Origination and Disbursement (COD)
Oversee technical processing and reporting for federal, state, and institutional financial aid programs
Develop and implement office-wide technical goals, policies, processing protocols, and procedures
Manage financial aid communications throughout the application cycle and coordinate student messaging with Enrollment Services
Serve as security administrator for the PeopleSoft financial aid module and ensure appropriate system access and compliance with FERPA and campus security protocols
Create reports and provide detailed financial aid data to Student Affairs and other campus stakeholders
Coordinate and troubleshoot imaging and workflow systems and support continuous process improvement

Knowledge, Skills & Abilities

Ability to communicate with constituents in a professional and respectful manner
Working knowledge of, or the ability to develop proficiency in, the appropriate and ethical use of emerging technologies, including artificial intelligence (AI), in higher education and administrative contexts
Ability to apply emerging technologies to support operational effectiveness, data-informed decision-making, and service delivery to students, faculty, and staff
Demonstrated ability to support continuous improvement and organizational learning through the responsible application of technology within assigned areas of responsibility
Ability to evaluate potential applications, promote responsible, ethical, and equitable use, and ensure alignment with institutional policies, regulatory requirements, and strategic priorities
Thorough knowledge of operational management practices and the ability to manage staff
Thorough knowledge of student information systems with the ability to learn PeopleSoft student financial aid modules
Thorough understanding of admission practices
Ability to interpret, apply, and explain federal and state reporting regulations for the financial aid reporting
Ability to effectively present information and respond to questions from groups of managers, customers, and the general public
Possess knowledge of public administration principles, university infrastructure, practices, and methods
Ability to define problems, collect data, establish facts, and draw valid conclusions, and to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with multiple abstract and concrete variables
Ability to compose and appropriately format correspondence and reports
Ability to work with mathematical concepts such as probability and statistical inference, to apply concepts such as fractions, percentages, ratios, and proportions
Thorough knowledge of software applications such as word processing, spreadsheets, and database management
General knowledge of the methods and problems of organizational and program management

Required Qualifications

Bachelor's degree in a relevant field
Five (5) or more of progressively responsible management experience in financial aid administration
Three (3) years of direct supervisory experience
Two (2) years of hands-on experience overseeing the technical administration of a system

Preferred Qualifications

Master's Degree in business administration or a related field, or equivalent management experience in higher education
Seven (7) or more years of progressively responsible management experience in financial aid administration or a related administrative area with at least three (3) years of direct supervisory experience
Experience in developing and managing different types of budgets (departmental, trust or auxiliary, financial aid, scholarship, etc.)
Direct experience with the administrative software system PeopleSoft
Experience with process reengineering and the use of technology (e.g., imaging and workflow systems) to enhance processing
Experience in enrollment management strategies for student recruitment, student retention, and graduation
Experience with outcomes-based assessment of financial aid programs
Involvement in professional associations and organizations

Compensation

Classification: Administrator II

Anticipated Hiring Range: $8,545/month - $9,702/month

CSU Salary Range: $5,053/month - $16,221/month

The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume, Letter of Interest. All applicants must apply within the specified application period: August 19, 2026 through September 2, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Reasonable accommodation is made for applicants with disabilities who self-disclose.

Original Job Description

Job Summary

Key Responsibilities

Provide leadership for the implementation and administration of technology-supported financial aid services
Participate in the CMS Instance Management Team and represent the campus at CSU Financial Aid Module meetings
Manage electronic processes and data transfers involving EDConnect, the California Student Aid Commission, Department of Education, and Common Origination and Disbursement (COD)
Oversee technical processing and reporting for federal, state, and institutional financial aid programs
Develop and implement office-wide technical goals, policies, processing protocols, and procedures
Manage financial aid communications throughout the application cycle and coordinate student messaging with Enrollment Services
Serve as security administrator for the PeopleSoft financial aid module and ensure appropriate system access and compliance with FERPA and campus security protocols
Create reports and provide detailed financial aid data to Student Affairs and other campus stakeholders
Coordinate and troubleshoot imaging and workflow systems and support continuous process improvement

Knowledge, Skills & Abilities

Ability to communicate with constituents in a professional and respectful manner
Working knowledge of, or the ability to develop proficiency in, the appropriate and ethical use of emerging technologies, including artificial intelligence (AI), in higher education and administrative contexts
Ability to apply emerging technologies to support operational effectiveness, data-informed decision-making, and service delivery to students, faculty, and staff
Demonstrated ability to support continuous improvement and organizational learning through the responsible application of technology within assigned areas of responsibility
Ability to evaluate potential applications, promote responsible, ethical, and equitable use, and ensure alignment with institutional policies, regulatory requirements, and strategic priorities
Thorough knowledge of operational management practices and the ability to manage staff
Thorough knowledge of student information systems with the ability to learn PeopleSoft student financial aid modules
Thorough understanding of admission practices
Ability to interpret, apply, and explain federal and state reporting regulations for the financial aid reporting
Ability to effectively present information and respond to questions from groups of managers, customers, and the general public
Possess knowledge of public administration principles, university infrastructure, practices, and methods
Ability to define problems, collect data, establish facts, and draw valid conclusions, and to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with multiple abstract and concrete variables
Ability to compose and appropriately format correspondence and reports
Ability to work with mathematical concepts such as probability and statistical inference, to apply concepts such as fractions, percentages, ratios, and proportions
Thorough knowledge of software applications such as word processing, spreadsheets, and database management
General knowledge of the methods and problems of organizational and program management

Required Qualifications

Bachelor's degree in a relevant field
Five (5) or more of progressively responsible management experience in financial aid administration
Three (3) years of direct supervisory experience
Two (2) years of hands-on experience overseeing the technical administration of a system

Preferred Qualifications

Master's Degree in business administration or a related field, or equivalent management experience in higher education
Seven (7) or more years of progressively responsible management experience in financial aid administration or a related administrative area with at least three (3) years of direct supervisory experience
Experience in developing and managing different types of budgets (departmental, trust or auxiliary, financial aid, scholarship, etc.)
Direct experience with the administrative software system PeopleSoft
Experience with process reengineering and the use of technology (e.g., imaging and workflow systems) to enhance processing
Experience in enrollment management strategies for student recruitment, student retention, and graduation
Experience with outcomes-based assessment of financial aid programs
Involvement in professional associations and organizations

Compensation

Classification: Administrator II

Anticipated Hiring Range: $8,545/month - $9,702/month

CSU Salary Range: $5,053/month - $16,221/month

The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary.

Application Procedure

CSU Vaccination Policy

Additional Information

Equal Employment Statement

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Associate Director of Financial Aid Operations and Technology

Edtech.com's Summary

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