Associate Director of Student Outreach and Support

Associate Director of Student Outreach and Support

Job #  | 042190
Department Code  | 40112-1132
Department  | Dean of Students
Job Title  | Associate Director of Student Outreach and Support
Location  | Syracuse, NY
Pay Range  | $65,000 - $82,000

Pay Determination  | Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level  | S5
FLSA Status  | Exempt
Hours  | Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type  | Full-time
Campus  | Syracuse, NY
Unionized Position Code  | Not Applicable

Job Description  | The Associate Director of Student Outreach and Support (SOS) provides strategic leadership in non-clinical case management for all actively enrolled students experiencing significant academic disruption due to mental health, behavioral, or personal challenges. This role manages complex student cases, supervises case management staff, and ensures students are connected to appropriate resources and care.

The Associate Director plays a key leadership role within SOS, offering training, coaching, and consultation to team members, and managing office processes and protocols. This position also serves as one of two primary departmental contacts in the Director’s absence, particularly for student concerns and consultations. Additionally, the Associate Director participates in the on-call rotation to support students in crisis and coordinates with campus partners to ensure timely and effective resource deployment.

Education and Experience  | Master’s degree in Higher Education Administration, Counseling, Social Work, Student Affairs, Psychology, or a closely related field. Five (5) plus years of progressive experience in student support services, case management, crisis response, or related areas within a higher education setting. Two (2) plus years of supervisory experience, including staff development and performance management. Demonstrated experience managing complex student cases involving mental health, behavioral concerns, or personal crises. Certification or formal training in Crisis Intervention and trauma-informed care/practice Experience working in a Dean of Students or Student Affairs office.
Experience developing and delivering training programs or educational workshops for staff, faculty, or students.

Skills and Knowledge  | Deep understanding of student development theory, trauma-informed care, and non-clinical case management practices. Strong working knowledge of FERPA, Title IX, Clery Act, and other relevant federal and state regulations. Proven ability to assess risk, make sound decisions under pressure, and coordinate crisis response. Excellent interpersonal, presentation/public speaking and communication skills, with the ability to work effectively with diverse populations. Proficiency in using case management software (e.g., Maxient, PeopleSoft, Orange Success (Starfish)) and data reporting tools. Ability to maintain confidentiality, exercise sound judgment, and demonstrate empathy and professionalism in sensitive situations. Familiarity with campus threat assessment teams or behavioral intervention teams (BIT).

Responsibilities  | Supervise and coach case management staff, including onboarding, training, and performance evaluation. Develop and maintain office protocols, training materials, and quality assurance processes. Oversee Care Ambassadors student leaders. Act as a primary point of contact in the Director’s absence for student-related issues and consultations. Provide guidance and consultation to faculty, staff, and administrators on student support strategies. Collaborate with campus partners to enhance student support networks and streamline referral processes. Contribute to the development and implementation of policies and outreach initiatives that promote student well-being and retention. Lead the coordination and delivery of non-clinical case management services for high-impact student situations. Oversee complex and sensitive student cases, ensuring timely and appropriate interventions. Serve in the on-call rotation to respond to student crises and urgent concerns. Coordinate with campus and community partners to deploy appropriate resources during emergencies.

Physical Requirements  | Not Applicable
Tools/Equipment  | Not Applicable
Application Instructions  | In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University  | Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.

About the Syracuse area  | Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement  | Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans  | Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community  | Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link  | https://www.sujobopps.com/postings/110733
Job Posting Date  | 09/03/2025
Application Deadline  |
Full Consideration By  |
Job Category  | Staff
Message to Applicants  | 

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