New York University
Associate Director of Student Success Communications
🇺🇸
Hybrid - New York, NY
🕑
Full-Time
💰
$100K - $120K
💻
Academic Advising
🗓️
March 12th, 2026
CRM
Edtech.com's Summary
New York University is hiring an Associate Director of Student Success Communications. The role leads strategic efforts to coordinate and enhance communications that support student success, engagement, and retention by designing data-driven campaigns and collaborating with campus partners. The position manages major initiatives, oversees communication channels, and ensures messaging aligns with institutional goals to improve student outcomes.
Highlights
- Lead strategic communication efforts to support student onboarding, engagement, retention, and academic progress.
- Design and implement integrated, data-informed communication strategies across multiple channels including email, text, newsletters, blogs, chat, and web.
- Manage special projects related to student success initiatives such as onboarding optimization and retention efforts.
- Use CRM and SRM platforms for communication management and audience segmentation.
- Develop and deliver training and communications solutions, including online learning development tools and video training technologies.
- Collaborate closely with various campus stakeholders and administrative units to ensure clear and accessible messaging.
- Required qualifications include a Bachelor's degree and 5+ years experience developing and delivering communication and training strategies.
- Preferred experience includes 5+ years in Higher Education and skills in screen capture and video training technologies.
- Strong skills needed in project management, relationship-building, analytical problem-solving, and proficiency with PowerPoint, Word, Excel.
- Annual base salary range is $100,000 to $120,000, excluding bonuses or additional compensation.
Associate Director of Student Success Communications Full Description
Position Summary: The Associate Director provides strategic leadership to align, streamline, and strengthen student communications in support of student success and flourishing. Advance a coordinated communications ecosystem that enhances onboarding, belonging, engagement, and persistence across the student lifecycle. In partnership with schools and administrative units, design and implement integrated, data-informed communication strategies that positively influence student decision-making, academic progress, and holistic wellbeing through targeted outreach, timely nudges, and proactive messaging. Lead special projects and major Student Success initiatives—including onboarding optimization, retention and completion efforts, and student technology implementation—through comprehensive, data-driven communications planning. This includes audience segmentation, campaign development, performance assessment, and collaboration with campus partners to ensure clarity, accessibility, and measurable impact. Serving as a key liaison to divisional communicators, the role promotes effective use of student success technologies, delivers project management and resources, and oversees the creation of high-impact print and digital communications aligned with institutional priorities around flourishing, retention, and degree completion.
Qualifications: Required Education:
Bachelor's Degree
Required Experience:
5+ years of relevant experience in developing, designing and delivering training and communication. Experience designing, developing and delivering training solutions including use of online vehicles.
Preferred Experience:
5+ years Experience working in Higher Education. Experience with screen capture and video training applications and technology.
Required Skills, Knowledge and Abilities:
Experience in developing communications via various methods and channels such as email, text, newsletters, blogs, chat and web. Experience working closely with and interacting with various levels of stakeholders and users. Demonstrated experience and proven success in training and communications. Ability to develop and maintain multiple channels and methods of communication. Ability to work in application systems such as SRM and CRM platforms. Excellent interpersonal, verbal and written communication skills. Strong relationship-building skills. Proven success working in a project-oriented team environment. Excellent analytical and problem-solving skills. Experience with PowerPoint, Word, Excel, and online learning development tools. Ability to be flexible and adjust as needed to changes in deadline and priorities.
Preferred Skills, Knowledge and Abilities:
Online learning development experience and web development skills.
Additional Information: In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $100,000.00 to USD $120,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
Qualifications: Required Education:
Bachelor's Degree
Required Experience:
5+ years of relevant experience in developing, designing and delivering training and communication. Experience designing, developing and delivering training solutions including use of online vehicles.
Preferred Experience:
5+ years Experience working in Higher Education. Experience with screen capture and video training applications and technology.
Required Skills, Knowledge and Abilities:
Experience in developing communications via various methods and channels such as email, text, newsletters, blogs, chat and web. Experience working closely with and interacting with various levels of stakeholders and users. Demonstrated experience and proven success in training and communications. Ability to develop and maintain multiple channels and methods of communication. Ability to work in application systems such as SRM and CRM platforms. Excellent interpersonal, verbal and written communication skills. Strong relationship-building skills. Proven success working in a project-oriented team environment. Excellent analytical and problem-solving skills. Experience with PowerPoint, Word, Excel, and online learning development tools. Ability to be flexible and adjust as needed to changes in deadline and priorities.
Preferred Skills, Knowledge and Abilities:
Online learning development experience and web development skills.
Additional Information: In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $100,000.00 to USD $120,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
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