Edtech.com's Summary

Columbia University is hiring a Associate Director of Tutoring and Academic Support to manage the daily operations of Columbia College's tutoring and peer consulting programs. The role plans ARISE academic support programming, oversees student tutoring staff, and liaises with advising deans on academic support for individual students. Additional responsibilities include marketing and communications for the tutoring program, tracking service utilization data, and mentoring peer consultants.

Highlights

Assists with recruiting, hiring, onboarding, and training tutor and consultant staff each term.
Observes tutoring and consulting sessions and delivers performance feedback to tutors.
Processes and approves biweekly payroll for tutoring staff.
Leads the tutoring and consulting scheduling process, including managing new-user access in the WCOnline platform.
Oversees program marketing, including promotional materials, the website, and outreach.
Assesses demand and utilization of tutoring services, reporting findings to guide staffing decisions.
Manages the Academic Action Self-Assessment process, working with CSA advising deans to refine the tool.
Develops and runs new ARISE programming initiatives, covering content, speakers, budget, and evaluation.
Mentors peer consultants on academic skill-building programming such as time management and study skills.
Co-teaches a weekly time management support group for students.
Bachelor's degree (or equivalent experience) and three to five years of relevant experience required; a master's degree is preferred.
Pays $67,300–$77,500 annually.

Associate Director of Tutoring and Academic Support Full Description

Associate Director of Tutoring and Academic Support

Columbia College

New York | Full Time | Grade 12 | Job Type: Officer of Administration | Hours Per Week: 35

Salary Range: $67,300 - $77,500 Annually. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Reporting to the Senior Associate Director of Tutoring and Academic Support, the Associate Director is responsible for managing the daily operations of tutoring and peer consulting programs and the development, implementation, and coordination of other academic support programming.

The Associate Director provides support for Academic Resources in Support of Excellence (ARISE) programming, liaises with advising deans, faculty and other constituencies regarding academic support for individual students and works closely in collaboration with the Senior Associate Director in the oversight of student staff and the implementation of new initiatives.

Responsibilities

Conduct orientation and education of students about ARISE services, resources, and processes.
Oversee the marketing of the program, including developing promotional material, managing the website, and leading outreach.
Assist the Senior Associate Director with hiring and managing the tutor and consultant staff.
Co-manage academic support student staffing, assisting the Senior Associate Director with recruitment, hiring, onboarding, and management of tutors each term. Conduct training and other professional development opportunities for tutors.
Observe tutoring and consulting sessions and then provide critical feedback to tutors regarding their performance.
Process and approve biweekly payroll.
Maintain and develop tutor/consultant training and resources material in Courseworks.
Lead the tutoring and consulting approval and scheduling process, including reviewing and approving requests, and entering new users into the WCOnline scheduling software system.
Manage room reservations and maintains materials in tutor spaces.
Lead outreach to students who have requested tutoring but have not utilized the service, if relevant meet with students to ensure their needs are being met.
Assess demand and utilization of tutoring services on a continuous basis, providing reports to the Senior Associate Director to inform decisions about staffing needs.
Assist with various reporting initiatives including end-of-semester usage data reports from WCOnline, student academic action and tutor utilization.
Manage Academic Action Self-Assessment procedure and collection. Liaise with CSA advising deans to update and enhance this advising tool.
Develop and implement new programming initiatives for ARISE. Duties include developing content, recruiting speakers, managing logistics, marketing, reconciling budget, compiling program attendance, performing assessments and evaluations, and maintaining program archives.
Manage marketing and communications for ARISE, answer general questions regarding activities related to academic support, coordinates with academic departments to recruit tutors and to advertise academic support offered outside of the CSA Tutoring program. Manage and publicize events and workshops, while coordinating other forms of outreach to students and the community at large, including website and social media content.
Assist in mentoring peer consultants in their development of programming for academic skill building – including time management, study skills, effective note-taking etc.
Co-teach a weekly time management support group (Getting Things Done).
Perform other related duties as assigned.

Minimum Qualifications

Bachelors’ degree and/or equivalent related experience.
Minimum of three to five years relevant experience.
Excellent verbal and written communication skills.
Computer and data analysis proficiency.
Knowledge of student development theory, ability to work with diverse student populations, and a proactive approach to student support.
Strong communication and organizational skills are essential.
Must possess both creativity and flexibility.
Professionalism in handling a wide range of tasks, as well as attention to detail.
Capacity to work independently on multiple projects and to prioritize appropriately.

Preferred Qualifications

Master’s degree preferred.
Familiarity with Generative AI tools.
Experience with marketing and website maintenance highly desirable.
Knowledge of advanced tasks in the MS Office Suite, specifically Excel.
Experience in learning services and supervising others.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

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Associate Director of Tutoring and Academic Support

Edtech.com's Summary

Associate Director of Tutoring and Academic Support Full Description

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