Associate Director, Onboarding and Implementation

College Board - BigFuture

Remote

About the Team

The Recruitment and Enrollment Solutions (RES) team is made up of 16 dedicated professionals with a laser focus on the sales and support of College Board’s market leading Search solutions. Through consultative sales and customer success management methodologies, we serve over 1,500 institutions each year, helping them to optimize their use of Search to realize their desired outcomes and objectives. The RES team also engages with the leading enrollment consultant groups that work with our client institutions.

About the Opportunity

As an Associate Director, Onboarding and Implementation, you are contributing to the recruitment and enrollment solutions experience for our users. In this role, you will guide users through an onboarding and implementation experience for an exciting new feature called Connections, that will launch this fall. You will be responsible for collaborating with users to develop and implement strategies, available within the Connections feature, that best meet the institution’s recruitment needs. You will also serve as a collaborative partner to internal stakeholders as we align to connect the dots between Higher Ed trends and our solutions.

In this role, you will:

Onboarding and Implementation (90%)

Manage an account of approximately 200 higher education institutions and assist them with onboarding and implementation of Connections
Direct customers through the implementation of audience selection, college profile set-up and communication plan selection
Collaborate with assigned accounts to develop and implement strategies that assist users in meeting their recruitment goals
Provide user trainings throughout the onboarding and implementation process
Expand adoption and optimize Connections usage among early adopters by providing excellent customer support
Leverage data and insights to frame challenges, inform decision-making and identify opportunities for consideration
Maintain a cadence of communications with assigned accounts about their Connections adoption while mining opportunities for deeper feature engagement
Collaborate closely with sales and other key areas to ensure a positive customer experience
Represent the voice of the customer to provide input into feature enhancements and sales/marketing/service processes

Third Party Management (10%)

Engage in the development of onboarding experiences for customer vendor partners and provide training on Connections, as needed
Invite customer’s third-party vendor to engage in Connections meetings, as appropriate

About You

You have:

Demonstrated expertise in implementing an effective onboarding experience, preferably in Higher Ed
Established technical competence with CRMs, ideally systems used for college/university admission recruitment (e.g., Slate, Salesforce, etc.)
Demonstrated ability to build deep and meaningful relationships, to influence others to action, and to effectively handle multiple situations simultaneously
Experience working with cross-functional teams (e.g., sales, product, marketing, customer service) with a keen focus on solving customer challenges
Knowledge of the enrollment issues faced by Higher Ed institutions today with a strong working knowledge of College Board Programs that will meet the needs of those institutions
Strong organization and prioritization skills and the proven ability to move forward multiple projects in concert, both independently and as a member of the team
Adept problem-solving skills, including using data to inform decisions and actions.
Excellent verbal and written communication skills, including facilitating meetings and presenting remotely, and managing a communications flow for an organization or Higher Education institution
Willingness to potentially travel up to 30%
You are authorized to work in the United States
A Bachelor’s degree

About Our Benefits and Compensation

College Board offers a strong compensation and benefits package that attracts top talent looking to make a difference in education.

Our robust benefits package includes health, dental, and vision insurance, tuition assistance, paid time off, paid parental leave, retirement benefits with a generous matching program, and more.

We reward performance through annual bonuses and provide opportunities for salary growth over time through base compensation increases, merit raises and promotions.

We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact. The salary range for a new employee in this position is $56,000-$100,000. The salary offer of an individual candidate within this range is specific to their location and qualifications.

Each salary offer is determined carefully using internal and external benchmarking and adjusting for the candidate’s location. You will have an opportunity to discuss salary in more detail after you begin the application process.

As a self-sustaining non-profit organization with global impact, College Board offers a job that matters, a team that cares, and a place to learn, innovate and thrive!

About Our Culture

Our community matters, and we strive to practice and improve our culture daily. Here are some principles we adhere to:

We are motivated to positively impact the educational and career trajectories of millions of students a year.

We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.

We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women’s Impact Network).

We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.

We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.

We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.

#LI-REMOTE #LI-NM1

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Thanks for checking out the Associate Director, Onboarding and Implementation opening.

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