University of Utah
Associate Director, Student Services
🇺🇸 Salt Lake City, UT
🕑 Full-Time
💰 $85K
💻 Human Resources
🗓️ June 27th, 2025
Edtech.com's Summary
University of Utah is hiring an Associate Director, Student Services. The role involves supervising multiple residence life staff members, managing human resource processes, supporting student belonging and success initiatives, and collaborating with university partners to enhance the residential experience. The Associate Director also oversees budget management and serves in an on-call senior administrator rotation.
Highlights
- Supervise four Assistant Directors and one Recruitment and Training Manager, including hiring, onboarding, training, and evaluation.
- Manage human resource functions such as hiring, training, and compliance for approximately 20 professional and 160 student staff.
- Support student belonging and success through oversight of residential experience models and student self-governance programs like RHA and NRHH.
- Provide leadership on university committees and assist in strategic planning and performance metrics development for Residence Life.
- Oversee a budget of over three million dollars including personnel costs and collaborate with Housing & Dining and Student Affairs finance teams.
- Participate in the Senior Administrator On-Call rotation and serve as a hearing officer as needed.
- Required qualifications include a Bachelor’s degree in Business or Public Administration (or equivalent), six years of progressive management experience, and strong leadership and communication skills; Master’s degree preferred.
- Preferred experience includes 3-5 years in university housing supervision, collaboration with academic and co-curricular partners, and human resource management expertise.
- Work schedule generally 8am-5pm Monday through Friday with some evenings, weekends, and on-call duties.
- Pay rate listed as $85,000 annually.
Associate Director, Student Services Full Description
Associate Director, Student Services
Open Date | 06/26/2025
Requisition Number | PRN42325B
Job Title | Associate Director, Student Services
Working Title | Associate Director of Residence Life
Job Grade | F
FLSA Code | Administrative
Patient Sensitive Job Code? | No
Standard Hours per Week | 40
Full Time or Part Time? | Full Time
Shift | Variable
Work Schedule Summary | Generally 8am-5pm M-F. Some evening and weekend hours. This position serves in an on-call rotation.
VP Area | President
Department | 02477 - Residential Education
Location | Campus
City | Salt Lake City, UT
Type of Recruitment | External Posting
Pay Rate Range | 85,000
Close Date | 07/31/2025
Priority Review Date (Note - Posting may close at any time) | 07/11/2025
Job Summary
Reporting to the Director of Residence Life, the Associate Director is responsible for supervision of four Assistant Directors, one Recruitment and Training Manager, human resource management, and strategic planning of the office. This position will serve in the Senior Administrator On Call Rotation – the fourth tier of the on-call structure at the University of Utah. Residence Life at the University of Utah is responsible for fostering belonging and student success for a 5,500-bed residential system, with aims to grow residential capacity to approximately 10,000 beds by 2030. The Associate Director will work collaboratively with the Residence Life leadership team, colleagues in the Office of the Dean of Student’s, Housing & Dining Programs, Student Affairs and academic partners to enrich the student experience and create ‘College Town Magic.’
Responsibilities | Key Responsibilities
Supervision Hire, onboard, train, develop, and evaluate four Assistant Directors of Residence Life. Hire, onboard, train, develop, and evaluate one Recruitment and Training Manager. Create individualized development plans for all direct reports to further lifelong learning and skill development. Develop working knowledge of University of Utah employee accountability process to hold staff accountable as needed and coach Assistant Director team in holding their coordinator teams accountable as needed.
Human Resource Management Oversee the development, implementation, and evaluation of key human resource processes for Residence Life – hiring, onboarding, training, development, evaluation, and offboarding for approximately 20 professional and 160 student staff. Convene committees, as needed, to develop and implement key human resource processes to further Assistant Director and coordinator skill development. Assess key outcomes and measures of all human resource processes, centering learning within all process evaluation. Ensure compliance with all human resource processes, including but not limited to: timecard approvals, ongoing and required trainings, onboarding tasks, etc. for all Residence Life staff Develop and maintain strong working relationships with colleagues within University of Utah Human Resource Management (UHRM) to manage and implement key human resource processes.
Student Belonging & Success Provide ongoing support, in consultation with the Director, for Assistant Director team in refining student belonging and success initiatives within the residential experience model (REM). Serve as a co-advisor, alongside a coordinator, Assistant Director, and Director, for the Residence Hall Association (RHA) and National Residence Hall Honorary (NRHH) to further student self-governance. In consultation with the Assistant Director team, develop and assess a robust community council program that furthers student self-governance within the residential communities.
Leadership & Strategic Planning Represent Residence Life on key divisional and university committees as needed, including but not limited to: Demonstration & Activity Resource Team, student accountability appeals committee, Behavioral Intervention Team, Threat Assessment, etc. Assist the Director in the development of key metrics for Residence Life to further the storytelling abilities of the unit and showcase the unique ways Residence Life fosters student belonging and success at the University of Utah. Provide leadership and strategic planning for four residential areas, in collaboration with Assistant Director team, to further key priorities around student belonging and success.
Budget Management Oversee responsible stewardship of student fees in the management of budget lines totaling over three million dollars, including personnel costs. Participate in annual budget planning process, alongside Residence Life leadership team, to ensure alignment with long-term planning and goal setting. Work collaboratively with Housing & Dining Programs (HDP) and Student Affairs budget and finance teams to successfully monitor and track spending across multiple budget lines. Work alongside the Assistant Director over RHA and NRHH to develop a comprehensive budget process for student engagement fee allocation.
Student Support & Accountability Serve in the Senior Administrator On-Call rotation, the fourth tier of the on-call system. As needed, serve as a hearing officer within the Dean of Student’s. In collaboration with the Associate Director of Student Support for On Campus Students, work on elevated support cases and ensure proper follow-up and case management from Residence Life Staff In collaboration with the Assistant Director of Accountability for On Campus Students, work on elevated accountability cases and ensure proper follow-up and case management from Residence Life Staff.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.
Minimum Qualifications
Bachelor’s degree in Business or Public Administration, a related area, or equivalency (one year of education can be substituted for two years of related work experience). Six years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communication skills also required.
Master’s degree in Business Administration or related area preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Three to five years progressive experience in college or university campus housing supervising mid-level residence life professionals Experience working with academic and co-curricular partners to enrich the residential experience through living learning programs, themed communities, or other program Demonstrated commitment to building and sustaining collaborative relationships with diverse stakeholders Demonstrated skillset in assessment and storytelling Mid-level on-call experience at a college or university housing and residence life setting Demonstrated skillset in managing human resource management functions, including but not limited to: recruitment, onboarding, training, and offboarding.
Type | Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Requisition Number | PRN42325B
Job Title | Associate Director, Student Services
Working Title | Associate Director of Residence Life
Job Grade | F
FLSA Code | Administrative
Patient Sensitive Job Code? | No
Standard Hours per Week | 40
Full Time or Part Time? | Full Time
Shift | Variable
Work Schedule Summary | Generally 8am-5pm M-F. Some evening and weekend hours. This position serves in an on-call rotation.
VP Area | President
Department | 02477 - Residential Education
Location | Campus
City | Salt Lake City, UT
Type of Recruitment | External Posting
Pay Rate Range | 85,000
Close Date | 07/31/2025
Priority Review Date (Note - Posting may close at any time) | 07/11/2025
Job Summary
Reporting to the Director of Residence Life, the Associate Director is responsible for supervision of four Assistant Directors, one Recruitment and Training Manager, human resource management, and strategic planning of the office. This position will serve in the Senior Administrator On Call Rotation – the fourth tier of the on-call structure at the University of Utah. Residence Life at the University of Utah is responsible for fostering belonging and student success for a 5,500-bed residential system, with aims to grow residential capacity to approximately 10,000 beds by 2030. The Associate Director will work collaboratively with the Residence Life leadership team, colleagues in the Office of the Dean of Student’s, Housing & Dining Programs, Student Affairs and academic partners to enrich the student experience and create ‘College Town Magic.’
Responsibilities | Key Responsibilities
Supervision Hire, onboard, train, develop, and evaluate four Assistant Directors of Residence Life. Hire, onboard, train, develop, and evaluate one Recruitment and Training Manager. Create individualized development plans for all direct reports to further lifelong learning and skill development. Develop working knowledge of University of Utah employee accountability process to hold staff accountable as needed and coach Assistant Director team in holding their coordinator teams accountable as needed.
Human Resource Management Oversee the development, implementation, and evaluation of key human resource processes for Residence Life – hiring, onboarding, training, development, evaluation, and offboarding for approximately 20 professional and 160 student staff. Convene committees, as needed, to develop and implement key human resource processes to further Assistant Director and coordinator skill development. Assess key outcomes and measures of all human resource processes, centering learning within all process evaluation. Ensure compliance with all human resource processes, including but not limited to: timecard approvals, ongoing and required trainings, onboarding tasks, etc. for all Residence Life staff Develop and maintain strong working relationships with colleagues within University of Utah Human Resource Management (UHRM) to manage and implement key human resource processes.
Student Belonging & Success Provide ongoing support, in consultation with the Director, for Assistant Director team in refining student belonging and success initiatives within the residential experience model (REM). Serve as a co-advisor, alongside a coordinator, Assistant Director, and Director, for the Residence Hall Association (RHA) and National Residence Hall Honorary (NRHH) to further student self-governance. In consultation with the Assistant Director team, develop and assess a robust community council program that furthers student self-governance within the residential communities.
Leadership & Strategic Planning Represent Residence Life on key divisional and university committees as needed, including but not limited to: Demonstration & Activity Resource Team, student accountability appeals committee, Behavioral Intervention Team, Threat Assessment, etc. Assist the Director in the development of key metrics for Residence Life to further the storytelling abilities of the unit and showcase the unique ways Residence Life fosters student belonging and success at the University of Utah. Provide leadership and strategic planning for four residential areas, in collaboration with Assistant Director team, to further key priorities around student belonging and success.
Budget Management Oversee responsible stewardship of student fees in the management of budget lines totaling over three million dollars, including personnel costs. Participate in annual budget planning process, alongside Residence Life leadership team, to ensure alignment with long-term planning and goal setting. Work collaboratively with Housing & Dining Programs (HDP) and Student Affairs budget and finance teams to successfully monitor and track spending across multiple budget lines. Work alongside the Assistant Director over RHA and NRHH to develop a comprehensive budget process for student engagement fee allocation.
Student Support & Accountability Serve in the Senior Administrator On-Call rotation, the fourth tier of the on-call system. As needed, serve as a hearing officer within the Dean of Student’s. In collaboration with the Associate Director of Student Support for On Campus Students, work on elevated support cases and ensure proper follow-up and case management from Residence Life Staff In collaboration with the Assistant Director of Accountability for On Campus Students, work on elevated accountability cases and ensure proper follow-up and case management from Residence Life Staff.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.
Minimum Qualifications
Bachelor’s degree in Business or Public Administration, a related area, or equivalency (one year of education can be substituted for two years of related work experience). Six years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communication skills also required.
Master’s degree in Business Administration or related area preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Three to five years progressive experience in college or university campus housing supervising mid-level residence life professionals Experience working with academic and co-curricular partners to enrich the residential experience through living learning programs, themed communities, or other program Demonstrated commitment to building and sustaining collaborative relationships with diverse stakeholders Demonstrated skillset in assessment and storytelling Mid-level on-call experience at a college or university housing and residence life setting Demonstrated skillset in managing human resource management functions, including but not limited to: recruitment, onboarding, training, and offboarding.
Type | Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
- * How many years of progressively more responsible management experience do you have?
- Less than 2 years
- 2 year or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 10 years
- 10 years or more
- * Do you have a Master's Degree in Business Administration or a related field?
- Yes
- No
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter
- Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
- Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only
University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
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