Associate Director, Student Services

1. Coordinates student-success services across the College. Works with academic departments, programs, faculty, academic program staff, graduate coordinators, and administrative staff to establish effective and consistent student-service processes. Identifies service gaps, unnecessary duplication, and opportunities for improved coordination.
2. Leads college-level recruitment, orientation, retention, and engagement initiatives. Coordinates College participation in recruitment and yield activities, new-student orientation, retention initiatives, student engagement activities, and other programs supporting students throughout their academic experience.
3. Provides leadership for college student affairs processes. Coordinates student petitions, complex student matters, referrals, and other student-affairs processes requiring College-level review or intervention. Develops clear escalation and referral pathways and works with appropriate University offices on matters requiring specialized expertise or authority.
4. Serves as a primary liaison with LAS and University student-success partners. Develops collaborative relationships with Undergraduate Affairs, Graduate School, Career Services, Undergraduate Research, student organizations, and other campus partners. Works closely with LAS/regional student-success leadership and colleagues in other colleges to align services while representing Humanities-specific student needs.
5. Coordinates student communications and access to resources. Works with College and department staff to ensure students receive timely, accurate, and accessible information about academic opportunities, College programs, deadlines, support resources, and student-success services.
6. Develops and evaluates student-success programs and services. Establishes objectives and measures for College initiatives and evaluates program effectiveness using available data, student feedback, participation, retention, graduation, and other relevant measures. Recommends changes and new initiatives based on identified needs.
7. Provides functional leadership for distributed student-success work. Establishes expectations, roles, workflows, and service standards for student-success activities performed across multiple College offices and positions. Provides direct supervision to assigned staff and coordinates work with employees who contribute to student-success functions but report through other administrative or academic structures.
8. Supports graduation and major student milestones. Provides leadership and coordination for College graduation-related activities and other significant student programs and events, working with Dean’s Office staff, academic units, and University partners responsible for operational execution.
9. Participates in policy, strategic, and resource planning. Assists College leadership in developing and interpreting student-related policies and procedures; establishes short- and long-term objectives; identifies resource requirements; and collaborates with finance and administrative leadership on budgetary needs for student-success programs and special initiatives.
10. Serves as a member of the Dean’s Office management team. Advises the Dean, Associate Deans, chairs, directors, and administrative leadership regarding student needs, service delivery, emerging issues, program effectiveness, and opportunities to advance College and University student-success priorities.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.