Southern New Hampshire University
Associate User Experience Researcher
🇺🇸 Remote - US
🕑 Full-Time
💰 $64K - $103K
💻 Product Development
🗓️ October 28th, 2025
SCRUM
UX/UI
Edtech.com's Summary
Southern New Hampshire University is hiring an Associate User Experience Researcher. The role involves conducting user experience research to provide insights based on real user feedback, supporting product and design teams in creating intuitive and user-friendly products. Responsibilities include planning research, executing various UX methodologies, analyzing data, and communicating findings to improve the customer experience.
Highlights
- Plan, conduct, and moderate user experience research activities including concept tests, A/B tests, focus groups, tree tests, card sorts, and usability studies.
- Develop research plans, write screeners and guides, and conduct stakeholder interviews.
- Analyze quantitative and qualitative data and translate insights into actionable product recommendations.
- Manage multiple research projects by coordinating scope, timeline, and stakeholders.
- Collaborate remotely with UX researchers, product managers, and analysts.
- Maintain awareness of competitor products, industry trends, and customer experience developments.
- Ensure compliance with legal and ethical research guidelines.
- Require at least 1 year experience in UX research or related fields and a bachelor’s degree in relevant social sciences or design disciplines.
- Expected knowledge of UX methodologies and experience with end-to-end research studies.
- Annual pay range $64,283 - $102,872, with an expected hiring range of $71,033 - $96,103, plus comprehensive benefits including medical, dental, vision, retirement, paid time off, tuition, parental leave, and mental health resources.
Associate User Experience Researcher Full Description
Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
Make an impact — from near or far
At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.
We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.
The opportunity
The Associate User Experience Researcher supports the user experience team by providing valuable insights from real user feedback. You will focus on helping the product and design teams create user-friendly products based on actual user needs rather than assumptions. Key responsibilities include planning and conducting user experience research, and assisting other researchers on the team. You will contribute to the development of research plans, implementing research tasks, analyzing and synthesizing data, and communicating findings.
This is a remote friendly position (#LI-Remote). You will report to the Director of UX Research and Design Team.
What you'll do:
- You will execute foundational UX research activities: Develop well-crafted research plans with clear research objectives, write research screeners and guides, moderate user sessions, develop and implement quantitative surveys, conduct stakeholder and client interviews, identify insights by analysis of quantitative and qualitative data from research.
- You will design, build, and execute concept tests, A/B tests, focus groups, tree tests, card sorts, and usability studies.
- You will collaborate remotely with other UX researchers, product managers, and product analysts.
- You will collect and analyze quantitative and qualitative data. Translate insights into actionable recommendations, providing a continuous pipeline of data for product teams to improve the customer experience.
- You will manage several research projects simultaneously by coordinating scope, timeline, and stakeholders in detailed project plans and other project documents.
- You will present research findings in a clear and organized fashion.
- You will participate in a mentorship program
- You will keep abreast of competitor products, industry trends, and customer experience (CX) trends (both inside and outside of the higher education industry) to understand trends in consumer expectations and opportunities for additional research.
- You will ensure compliance with legal and ethical guidelines.
- Attendance, punctuality, and reliability are essential functions of this role
- You may have other responsibilities as assigned
What we're looking for:
- 1 year of experience in UX research, research operations, or related fields such as UI or UX Design
- Bachelor's degree in human computer interaction, User Research, UX/UI, cognitive science, psychology, sociology, or other related social science with strong research focus
- Experience with and knowledge of multiple UX methodologies such as tree test, card sorts, usability studies, and surveys
- Experience conducting ethical research
- Experience conducting end-to-end research studies
- Familiarity with product development lifecycle and/or Agile framework or scrum
- Portfolio showcasing relevant academic, personal, or professional projects that highlight research experience in web or mobile platforms
We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.
Compensation
The annual pay range for this position is $64,283.00 - $102,872.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $71,033.00 - $96,103.00.
Exceptional benefits (because you're exceptional)
You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:
- High-quality, low-deductible medical insurance
- Low to no-cost dental and vision plans
- 5 weeks of paid time off (plus almost a dozen paid holidays)
- Employer-funded retirement
- Free tuition program
- Parental leave
- Mental health and wellbeing resources
