Ellucian
Banner Business Analyst (Onsite @ Otterbein University)
🇺🇸 Westerville, OH
🕑 Full-Time
💰 TBD
💻 Information Technology
🗓️ June 15th, 2025
CRM
LMS
SaaS
Edtech.com's Summary
Ellucian is hiring a Banner Business Analyst to join the IT Services team supporting Otterbein University. The role requires managing ERP system support, collaborating with stakeholders and technical teams to resolve issues, and contributing to project implementations and process improvements within the university's enterprise resource planning environment.
Highlights
- Provide primary support for ERP systems, specifically Banner, assisting users and resolving technical and functional issues.
- Collaborate with business analysts, IT support staff, and stakeholders to analyze requirements and design workflow solutions.
- Participate in project teams to implement new software features and reengineer business processes for on-time, on-budget delivery.
- Create and maintain documentation including training materials and business practice guides related to ERP operations.
- Minimum 3 years supporting student, finance, or HR systems or major ERP components with strong technical and analytical skills.
- Experience with integrations, cloud computing, relational databases, reporting tools, and programming languages relevant to higher education IT environments.
- Strong communication skills to deliver clear and targeted oral and written information to diverse audiences.
- Comprehensive benefits including medical, dental, vision, 401k with match, parental leave, and wellness programs.
- Access to professional development, education assistance, and diversity and inclusion initiatives.
- Engagement in a collaborative and inclusive workplace culture focused on innovation and growth.
Banner Business Analyst (Onsite @ Otterbein University) Full Description
Banner Business Analyst (Onsite @ Otterbein University)
- 1 S Grove St, Westerville, Ohio, US, 43081
- Services
- 6034
- Up to 25%
About Ellucian
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
We are seeking to hire a results driven Banner Business Analyst to work onsite at Otterbein University in Columbus, Ohio. As a Business Analyst, you will be a key member of the IT Services team, reporting to the Director of Application Services. Your primary role will be to provide support for the stakeholders of the enterprise resource planning system (ERP) to achieve desirable business outcomes. To do this, you’ll utilize a broad set of functional and technical skills to provide services that add value and enable the university to meet its evolving business goals.
Where you will make an impact
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
We are seeking to hire a results driven Banner Business Analyst to work onsite at Otterbein University in Columbus, Ohio. As a Business Analyst, you will be a key member of the IT Services team, reporting to the Director of Application Services. Your primary role will be to provide support for the stakeholders of the enterprise resource planning system (ERP) to achieve desirable business outcomes. To do this, you’ll utilize a broad set of functional and technical skills to provide services that add value and enable the university to meet its evolving business goals.
Where you will make an impact
- Working closely with Senior Business Analyst and the IT user support team to receive, escalate and fulfill incoming service requests from ERP users.
- Partnering with Business Analysts, functional stakeholders and other technical service providers to diagnose, troubleshoot and resolve problems and errors.
- Advising functional stakeholders and teams regarding the functional and technical capabilities of ERP systems.
- Assisting Business Analysts to understand business objectives, perform requirements analysis, process analysis and modeling.
- Design workflows and solutions to meet requirements.
- Participating on project teams to implement new software features, releases and products, and to reengineer ERP related business processes to achieve desired project outcomes on-time and on-budget.
- Contributing to institutional knowledge by engaging end users with a growing library of ERP related documentation including training materials, vendor documentation, internal and external policies, business practices, procedures and other related information that intersects with the operations of the ERP.
What you will bring
- A minimum of 3+ years of experience as a primary support for a customer’s student, finance, or human resources information system (Banner), customer relationship management system (CRM), learning management system (LMS), managed reporting system (MRS), or another major component of the customer’s ERP.
- The knowledge, ability and experience to support a diverse set of customers using a portfolio of integrated software products to conduct their core business activities.
- Superior technical skills and knowledge of common software applications used in a higher education setting, with a minimum of 1-3 years of experience and documented ability to turn program requirements and specifications into code.
- Develop integrations using common integration patterns and otherwise develop, manage and maintain technical solutions.
- Ability to speak and write accurately, clearly and concisely, and to target oral communication and written materials to intended audiences.
- Excellent analytical, problem-solving, and organizational skills.
- A technical knowledge of IT systems, especially cloud computing, relational databases, reporting tools, and programming languages will be necessary to complete assigned duties.
What makes #Ellucianlife
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy– caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
#LI-PK1
#LI-onsite
At Ellucian, we believe in the “power of together.” We embrace an inclusive workplace, and believe that our differences help inspire a culture of acceptance that makes our company more collaborative and innovative. We’re proud to provide equal employment opportunities for job applicants and for our employees, and we are committed to providing a process and an environment that is free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), and other legally protected classifications. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. To enable employees to perform essential functions of their positions and to offer applicants a meaningful opportunity to be considered for positions, we also provide reasonable accommodations to qualified employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, the information in this posting will be supplemented accordingly. Additionally, we are aware of fake applicant schemes and have rigorous internal processes in place to mitigate such risk and inform proper authorities of any such instances that arise.
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