Utah State University
Benefits Representative II
🇺🇸
Logan, UT
🕑
Full-Time
💰
TBD
💻
Human Resources
🗓️
March 23rd, 2026
Edtech.com's Summary
Utah State University is hiring a Benefits Representative II. This role manages the administration of employee benefits, provides guidance on benefit programs and life event changes, and ensures compliance with regulations. The position also handles FMLA and disability benefits coordination and serves as a primary contact for HR-related inquiries within the Human Resources department.
Highlights
- Administers benefits enrollment, life event changes, and maintains accurate benefits records in the HRIS.
- Coordinates FMLA and disability leave processes, including eligibility determination and compliance monitoring.
- Responds to employee inquiries via phone, email, and walk-ins as part of the HR Solution Center.
- Ensures compliance with federal, state, and local benefits regulations and provides benefit metrics to leadership.
- Facilitates benefit orientations and presents information sessions.
- Required qualifications include three years of relevant experience or an associate degree/business certificate plus one year of experience.
- Preferred experience with employer benefits management, FMLA, Banner or HRIS systems, and HIPAA regulations.
- Strong organizational, case management, and communication skills are important.
- Compensation is commensurate with experience, with excellent benefits provided.
- The position supports employees within assigned colleges and works collaboratively with HR teams to enhance service quality.
Benefits Representative II Full Description
Overview:
Utah State University is committed to creating a supportive and engaging workplace where employees can thrive. As part of the Human Resources team, you will help employees understand and navigate the benefits available to them throughout their time at USU.
The Human Resources Benefits Representative supports the administration of the university’s benefits programs and serves as a resource for employees experiencing life events, enrolling in benefits, or simply looking for guidance. This role works closely with employees and benefits providers to ensure benefits processes run smoothly and records remain accurate and compliant with applicable regulations.
Working in USU Human Resources also provides the opportunity to collaborate with a dedicated team, contribute to improving HR services and processes, and support a positive employee experience across the university community.
The ideal candidate enjoys helping others and feels comfortable guiding employees through benefits programs and life event changes. This individual is organized, detail-oriented, and able to manage multiple processes while maintaining accuracy and confidentiality.
Responsibilities:
Responsibilities:
Benefits Administration (40%)
- Assists employees within assigned colleges with benefits enrollment and life event changes.
- Acts as the first point of contact for employees, providing general benefit information.
- Maintains accurate and up-to-date benefits records in the HRIS.
- Ensures compliance with federal, state, and local benefits regulations.
- Assists with the coordination of benefit orientations and makes presentations during the information sessions.
- Identifies and recommends opportunities to improve benefit program management, processes, and employee experience.
- Provides metrics and reports on benefits activity to HR leadership.
FMLA & Disability Administration (30%)
- Educates employees on their rights and available benefits when they need to be away from work to care for themselves or an immediate family member.
- Provides required paperwork and determines eligibility for leave under the different university leave benefits.
- Coordinates with third-party disability administrator to ensure a smooth process for the employee.
- Manages timelines and compliance with certifications, recertifications, and claim submissions.
- Explains pay and benefit impacts and supports employees as they enter leave into timekeeping system.
- Supports the employee and department with returning to work to ensure a smooth transition.
Solution Center Representative (20% of time)
- Responds to telephone calls, emails, and walk-in inquiries to provide assistance and information regarding general HR-related questions.
Additional Duties (10% of time)
- Performs other administrative tasks as assigned
Qualifications:
Minimum Qualifications:
- Three years of relevant experience; or an associate degree/business administration certificate plus one year of relevant experience.
Preferred Qualifications:
- Experience with managing employer benefits
- Experience with FMLA
- Experience with Banner or HRIS systems
- Experience with HIPAA
- Strong organizational and case management skills
Knowledge, Skills, and Abilities:
- Human Resources Representatives must have the ability to act professionally and empathetically when encountering customers who, at times, may be frustrated or upset.
- Ability to respond to requests and questions regarding personnel and payroll matters within identified parameters.
- Ability to communicate effectively, both orally and in writing.
- Ability to maintain the confidentiality of records and information.
- Ability to prepare routine administrative paperwork.
- Skilled in the use of personal computers and related software applications.
- Ability to analyze problems and develop creative solutions to complex human resource issues.
- Ability to work with great attention to detail.
- Ability to work on projects independently and as a part of a team.
- Ability to handle frequent interruptions while working on various projects.
- Routinely process highly confidential and sensitive personnel records in a professional and confidential manner.
Required Documents:
Along with the online application, please attach:
- Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
**Document size may not exceed 10 MB.** Advertised Salary: Commensurate with experience, plus excellent benefits ADA:
Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.
University Highlights:
University Highlights:
Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.
USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.
Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by recent Mountain West regular-season and tournament championships in women’s volleyball, three consecutive Mountain West tournament titles in women’s soccer conference championships, and a first-ever conference championship for gymnastics, reflecting USU's commitment to perseverance and achievement.
Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.
The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu.
*updated 12/2025 Notice of Non-discrimination:
In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.
Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.
Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.
In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.
The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:
Matthew PinnerExecutive Director Civil Rights & Title IX Officematthew.pinner@usu.edu435-797-1266 | Old Main Rm. 401D1475 Old Main Hill, Logan, UT 84322 | Cody CarmichaelTitle IX Coordinator cody.carmichael@usu.edu435-797-1266 | Old Main Rm. 402D1475 Old Main Hill, Logan, UT 84322
For further information regarding non-discrimination, please visit crtix.usu.edu or contact:
U.S. Department of Education
Denver Regional Office
303-844-5695| OCR.Denver@ed.gov
U.S. Department of Education
Office of Assistant Secretary for Civil Rights
800-421-3481 | OCR@ed.gov
*updated 10/2025
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