Edtech.com's Summary

Purdue University is hiring a Business Service Coordinator for the Human Resources department. The role involves providing advanced customer service, interpreting HR policies, troubleshooting issues, managing communications with vendors, conducting presentations, and analyzing data to support decision-making.

Highlights

Provide senior-level customer service support for HR including policy interpretation and problem resolution.
Develop and maintain HR websites and written materials.
Serve as liaison between HR and external vendors.
Use information systems to access confidential data and assist in new employee orientations.
Analyze, audit, and validate eligibility data in compliance with benefit regulations.
Create reports and model data to identify trends and support HR decisions.
Required skills include advanced proficiency in Word, Excel, Outlook, and Internet usage.
Must have a high school diploma and four years of customer service experience.
Strong communication skills for presentations and policy interpretation with various audiences.
Preferred qualifications include an Associate's Degree in related fields and experience in HR or Benefits.

Benefits Service Coordinator Full Description

Job Summary

Provide experienced, senior level customer service support for the Human Resources (HR) department. Interpret policies, research and trouble-shoot problems, assist with development and upkeep of websites, written materials, and respond appropriately to various trends and patterns. Serve as liaison between HR department and various outside vendors to provide information, resolve problems and interpret policies. Utilize various information systems to access general and confidential information. Conduct presentations on various HR topics, special projects, implementation of policies/programs/processes, new employee orientations, etc. Assist with on-going development and use of knowledge base of information to be used in delivering effective customer service. Analyze, compile, audit, and validate crucial eligibility data through multiple computer-based applications in compliance with benefit regulations. Create and prepare reports, compile and model data for reporting information and trends to support decision-making.

What We're Looking For:

High school diploma and four years of customer service experience
Excellent customer service and interpersonal skills
Excellent verbal and written communication skills along with effectiveness in one-on-one, small groups, and large group presentations
Ability to work with others as well as independently, interpret policies and solve programs
Ability to handle frequent interruptions, balance multiple tasks, meet deadlines, and maintain confidentiality
Strong organizational and time management skills and attention to detail
Ability to interpret policies and procedures to proactively resolve issues or improve processes
Advanced computer and related software skills to include Word, Excel, Outlook, Internet, etc.
Ability to collaborate and communicate with individuals at all levels within and external to the university to support department needs
Ability to identify problems and/or common trends to recognize a potential problem and recommend solutions

What Is Helpful:

Associate's Degree in business, Mathematics, Finance, Computer Science, Human Resources or a related field
Human Resources or Benefits experience

What We Want You To Know:

Purdue will not sponsor employment authorization for this position
A background check is required for employment in this position
FLSA: Non-Exempt (eligible for overtime)
Retirement Eligibility: Non-Exempt Defined Contribution Plan
Purdue University is an EO/EA University.

Original Job Description

Job Summary

What We're Looking For:

High school diploma and four years of customer service experience
Excellent customer service and interpersonal skills
Excellent verbal and written communication skills along with effectiveness in one-on-one, small groups, and large group presentations
Ability to work with others as well as independently, interpret policies and solve programs
Ability to handle frequent interruptions, balance multiple tasks, meet deadlines, and maintain confidentiality
Strong organizational and time management skills and attention to detail
Ability to interpret policies and procedures to proactively resolve issues or improve processes
Advanced computer and related software skills to include Word, Excel, Outlook, Internet, etc.
Ability to collaborate and communicate with individuals at all levels within and external to the university to support department needs
Ability to identify problems and/or common trends to recognize a potential problem and recommend solutions

What Is Helpful:

Associate's Degree in business, Mathematics, Finance, Computer Science, Human Resources or a related field
Human Resources or Benefits experience

What We Want You To Know:

Purdue will not sponsor employment authorization for this position
A background check is required for employment in this position
FLSA: Non-Exempt (eligible for overtime)
Retirement Eligibility: Non-Exempt Defined Contribution Plan
Purdue University is an EO/EA University.

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