Edtech.com's Summary

Absorb Software is hiring a Billing Operations and Collections Analyst (Temp Contract). The role sits on the Billing & Collections team, which acts as the first line of defense on billing and collection issues with clients. Day-to-day work is client-facing, spanning invoice communication, account reconciliation, and cross-department collaboration to resolve accounts receivable issues.

Highlights

This is a 6-month temporary contract position
Requires 2+ years of experience in a Billings role
Requires 2+ years of experience in collections
Involves collecting on accounts via invoice reminders and customer communication by phone, email, and mail
Includes conducting Zoom meetings with customers to clarify invoicing issues
Involves posting customer payments and reconciling the accounts receivable ledger
Uses AbsorbLMS, Zendesk, Zuora, and Salesforce
Requires high accuracy, attention to detail, and strong verbal and written communication skills
Candidates must show proof of legal eligibility to work in the country applied to, without sponsorship
Subject to a pre-employment background screening, including a criminal record check

Billing Operations and Collections Analyst (Temp Contract) Full Description

This is a 6-month temporary position on Absorb Software's Billing & Collections team, which ensures money moves the way it was intended and serves as the first line of defense on billing and collection issues with clients.

This team is client-facing, offering plenty of exposure to customers while working across many other departments within Absorb.

What You'll Do

Collect on accounts by sending invoice reminders and communicating with customers via phone, email, or mail
Respond to customer inquiries via an automated ticketing system
Conduct Zoom meetings with customers to clarify invoicing issues
Perform customer and internal account reconciliations
Ensure all customer accounts adhere to the company collection policy
Post customer payments by recording credit card transactions in the accounting software
Reconcile the accounts receivable ledger to ensure all payments are accounted for and properly posted
Verify the validity of account discrepancies by investigating information from sales, customer support, and customers
Resolve and validate deductions by entering adjusting entries
Proactively suggest process improvements to the billing and collections process

What You'll Bring

2+ years of experience in a Billings role
2+ years of experience in collections
High degree of accuracy and attention to detail
Exemplary interpersonal skills and exceptional verbal and written communication skills
Excellent time management and organizational skills

This role is fully remote, based in Canada, and uses AbsorbLMS, Zendesk, Zuora, and Salesforce. Candidates must be able to show proof of legal eligibility to work in Canada without sponsorship, and a pre-employment background check including a criminal record check is required.

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Billing Operations and Collections Analyst (Temp Contract)

Edtech.com's Summary

Billing Operations and Collections Analyst (Temp Contract) Full Description

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