Edtech.com's Summary

Blackbaud is hiring an Advisory+ Consultant - Education Management (K-12 & Higher Education). This role involves building long-term consulting relationships with users of Blackbaud Education Management (BEM), delivering proactive best practices optimization consulting to drive product adoption and maximize subscription value. The consultant collaborates with internal teams to enhance customer experience and contributes insights to service offerings.

Highlights

Provide outcomes-focused consulting to a portfolio of BEM customers in K-12 and Higher Education markets.
Develop roadmaps to adopt or expand product functionality based on customer needs.
Engage with customers throughout their lifecycle including implementation and renewal stages.
Support customers through product releases, process adjustments, and staff onboarding.
Collaborate with Sales, Customer Success Managers, and other teams to ensure seamless customer journeys.
Serve as a subject matter expert on sales calls to expand Blackbaud Advisory+ footprint.
Require over 5 years of experience with BEM usage, support, or consulting in education sectors.
Experience in stakeholder engagement, organizational change management, and portfolio management is essential.
Salary range from $77,700 to $104,500, with benefits including medical, dental, vision, 401(k) with match, flexible PTO, and parental leave.
Remote-first work culture supporting flexible location and career development.

Blackbaud Advisory+ Consultant - Education Management (K-12 & Higher Education) Full Description

As an Advisory+ Consultant, you will play a crucial role in fostering long-term consulting relationships with customers who use Blackbaud Education Management (BEM). Your mission is to provide proactive best practices optimization consulting to a portfolio of customers throughout their engagement, ensuring their success with product adoption and maximizing the value of their software subscription. Blackbaud Advisory+ is a premium consulting offer which focuses on driving outcomes for customers using BEM.

What you'll do:

Working with customers to drive outcomes:
- Provide prescriptive, outcomes-focused consulting to a diverse portfolio of BEM customers.
- Understand customer needs and expertly craft a roadmap to adopt or expand on functionality to achieve desired outcomes.
- Engage with customers in your portfolio throughout the duration of their engagement, often at the start of implementation and continuing through renewal. You will support them in navigating new releases, adjusting business processes, helping to onboard new staff, and ultimately building a strong relationship and customer that is maximizing the value of their BEM subscription.
- Partner with internal stakeholders, including Sales, CSMs, or other services teams to ensure a seamless and cohesive experience across the customer journey.
Contribute to Service Offerings:
- Shape the Advisory+ offering by sharing insights and expertise.
- Collaborate with cross-functional teams to enhance customer experience.
- Serve as a subject matter expert on sales calls to expand footprint of Blackbaud Advisory+.

What you'll bring:

5+ years of experience using, supporting, or consulting on BEM in both K12 and Higher Ed markets.
Comfortable engaging with key stakeholders and end-users. Experience with driving organizational change and making recommendations to customers.
Strong attention to detail and ability to understand customer needs.
Ability to successfully manage a portfolio of customers.
Have a self-starter mindset by proactively managing customer deliverables with limited supervision.
Blackbaud Award Management experience is a plus.

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube

Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com. The starting base pay is $77,700.00 to $104,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include:

Medical, dental, and vision insurance
Remote-first workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer for vacation
Opportunities to connect to build community and belonging
Pet insurance, legal and identity protection
Tuition reimbursement program

Original Job Description

What you'll do:

Working with customers to drive outcomes:
- Provide prescriptive, outcomes-focused consulting to a diverse portfolio of BEM customers.
- Understand customer needs and expertly craft a roadmap to adopt or expand on functionality to achieve desired outcomes.
- Engage with customers in your portfolio throughout the duration of their engagement, often at the start of implementation and continuing through renewal. You will support them in navigating new releases, adjusting business processes, helping to onboard new staff, and ultimately building a strong relationship and customer that is maximizing the value of their BEM subscription.
- Partner with internal stakeholders, including Sales, CSMs, or other services teams to ensure a seamless and cohesive experience across the customer journey.
Contribute to Service Offerings:
- Shape the Advisory+ offering by sharing insights and expertise.
- Collaborate with cross-functional teams to enhance customer experience.
- Serve as a subject matter expert on sales calls to expand footprint of Blackbaud Advisory+.

What you'll bring:

5+ years of experience using, supporting, or consulting on BEM in both K12 and Higher Ed markets.
Comfortable engaging with key stakeholders and end-users. Experience with driving organizational change and making recommendations to customers.
Strong attention to detail and ability to understand customer needs.
Ability to successfully manage a portfolio of customers.
Have a self-starter mindset by proactively managing customer deliverables with limited supervision.
Blackbaud Award Management experience is a plus.

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube

Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Benefits Include:

Medical, dental, and vision insurance
Remote-first workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer for vacation
Opportunities to connect to build community and belonging
Pet insurance, legal and identity protection
Tuition reimbursement program

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Blackbaud Advisory+ Consultant - Education Management (K-12 & Higher Education)

Edtech.com's Summary

Blackbaud Advisory+ Consultant - Education Management (K-12 & Higher Education) Full Description

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