Edtech.com's Summary

ETS is hiring a Business Analyst at PSI to support the business through data analysis and process evaluation, enhancing the efficiency and quality of products and solutions. The role involves liaising between stakeholders and technology teams to identify business needs, manage product lifecycles, and improve customer experience through effective requirements gathering and solution coordination.

Highlights

Main responsibilities include identifying business needs, coordinating with technology teams, leading process improvements, managing product lifecycles, and conducting product demonstrations.
Requires strong skills in business analysis, stakeholder communication, requirements documentation, and prioritization.
Experience with project management tools such as Jira, Confluence, Monday.com, and Smartsheet is essential.
Compensation details are not provided.
Qualifications include a Bachelor's degree in Business Analysis, Business Administration, Computer Science, or MIS.
Minimum of 3 years of experience in a business analysis role is required.
Preferred experience in assessment or education industries.
The role supports internal and external customers across multiple regions globally.
Position is full-time with flexibility during typical office hours and may require occasional non-traditional hours and travel.
ETS promotes equal opportunity employment and a mission-driven work environment.

Business Analyst Full Description

Job Level : Any
Level of Education : BA/BS
Job Type : Full-Time/Regular
Date Updated : 12/01/2025
Years of Experience : Not Applicable
Will this position have direct reports? : false

Job Description

About ETS:
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

The Business Analyst at PSI supports the business through data analysis, evaluating various aspects of our processes, products, services and software to improve efficiency and quality of our products and solutions. They act as an important liaison between stakeholders and the Technology teams, seeking ways to strengthen PSI systems to meet customer requirements better.

This role is a full-time permanent position, flexible from Monday to Friday during typical office hours. There will be occasional requirements to work non-traditional hours including evenings or weekends, and occasional travel for events, meetings and workshops. Day-to-day, this role can be performed remotely.

Role Responsibilities

Identifying the true business need of internal and external customers and separating those from existing processes.
Acting as a point of contact with the business on behalf of the technology organization for new features and customer implementations.
Being a leader for change and process improvement.
Reviewing new features and client implementations to identify business requirements and coordinate with teams within technology to determine the best possible solutions.
Identifying, documenting, and tracking customer business requirements.
Critically analyzing and prioritizing requirements elicited from customers.
Understanding customer requirements and determining how PSI systems can best meet them.
Maintaining relationships with internal and external customers, stakeholders, and team members.
Obtaining and maintaining in-depth knowledge of PSI platforms and business processes.
Guiding internal and external customers through requirements gathering to improve customer experience.
Understanding the product strategy and roadmap, and how it can be applied to customer needs.
Managing products throughout the product life cycle, as new features and functionalities are added to the product.
Performing product demonstrations to customers and providing detailed feedback to the product and development teams.

Experience and Skills

Education to Bachelor’s degree level in related field is required, such as Business Analysis, Business Administration, Computer Science or MIS.
3+ years of experience in a business analysis role is required.
Experience of successfully engaging in multiple initiatives simultaneously with overlapping deadlines is required.
Experience in the assessment or education industries preferred.
Experience using project management tools such as Jira/Confluence, Monday.com, and/or Smartsheet.

ETS is mission driven and action oriented

We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.

Original Job Description

Job Level : Any
Level of Education : BA/BS
Job Type : Full-Time/Regular
Date Updated : 12/01/2025
Years of Experience : Not Applicable
Will this position have direct reports? : false

Job Description

Identifying the true business need of internal and external customers and separating those from existing processes.
Acting as a point of contact with the business on behalf of the technology organization for new features and customer implementations.
Being a leader for change and process improvement.
Reviewing new features and client implementations to identify business requirements and coordinate with teams within technology to determine the best possible solutions.
Identifying, documenting, and tracking customer business requirements.
Critically analyzing and prioritizing requirements elicited from customers.
Understanding customer requirements and determining how PSI systems can best meet them.
Maintaining relationships with internal and external customers, stakeholders, and team members.
Obtaining and maintaining in-depth knowledge of PSI platforms and business processes.
Guiding internal and external customers through requirements gathering to improve customer experience.
Understanding the product strategy and roadmap, and how it can be applied to customer needs.
Managing products throughout the product life cycle, as new features and functionalities are added to the product.
Performing product demonstrations to customers and providing detailed feedback to the product and development teams.

Experience and Skills

Education to Bachelor’s degree level in related field is required, such as Business Analysis, Business Administration, Computer Science or MIS.
3+ years of experience in a business analysis role is required.
Experience of successfully engaging in multiple initiatives simultaneously with overlapping deadlines is required.
Experience in the assessment or education industries preferred.
Experience using project management tools such as Jira/Confluence, Monday.com, and/or Smartsheet.

ETS is mission driven and action oriented

We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!

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Business Analyst

Edtech.com's Summary

Business Analyst Full Description

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