Business Analyst

Job Profile:

Business and Data Analyst 2

Job Family:

Business and Data Analytics

Time Type:

Full time

Max Pay - Depends on experience:

$70,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Implements system requirements and performs routine data analysis to ensure data management objectives within a work unit are met.

Job Description:

Position Salary Range:

$54,375 - $70,000 per year; offer dependent on experience

Help the most innovative university in the U.S. build and sustain a technology ecosystem that advances student success and fosters a culture of care. Student Success Innovations, within the Office of the Executive Vice President and University Provost, aligns people, processes, and technology to deliver scalable, data-informed solutions that enhance the student experience, reduce system complexity, and strengthen engagement through a balance of digital tools and personalized support.

Student Success Innovations seeks a Business Analyst to support enterprise technologies that power student services and academic operations, with a focus on ASU's Enterprise Salesforce ecosystem, including Case Management, Knowledge, Mogli SMS, and custom applications.

This role provides both operational and project-based support across multiple Salesforce initiatives, serving as a liaison between academic and administrative stakeholders and technical teams. The Business Analyst partners with colleges and service units to ensure solutions are clearly defined, well-documented, and aligned with institutional priorities.

Key responsibilities include eliciting and documenting business and functional requirements, analyzing current and future state processes, supporting end users, coordinating enhancements, and promoting system effectiveness and adoption. The role regularly engages faculty and staff to understand operational needs, support on-boarding and training, and translate requirements into clear, actionable specifications in collaboration with Salesforce administrators and developers.

For new initiatives, the Business Analyst leads discovery efforts, develops detailed requirements and process documentation, and supports quality assurance and user acceptance testing. For existing systems, the role provides structured troubleshooting, enhancement analysis, and continuous improvement to ensure sustained performance and value.

This position does not perform Salesforce configuration. Instead, it focuses on requirements definition, stakeholder alignment, and documentation, working closely with technical teams to support effective implementation.

The ideal candidate thrives in a fast-paced environment, manages multiple concurrent initiatives with attention to detail, and demonstrates strong analytical, organizational, and communication skills. Success in this role requires effective collaboration with faculty, staff, and leadership, along with a strong commitment to student success and the ASU community.

Essential Duties:

• Defines and contributes to the scope and objectives for enhancements and new initiatives within ASU's Enterprise Salesforce Org, partnering with stakeholders and technical teams to deliver solutions that meet academic and operational needs.

• Consults with faculty, academic college staff, and university service units to understand business needs and identify process improvement opportunities; conducts requirements gathering and solution analysis to support those needs.

• Elicits, analyzes, and documents user requirements through interviews, stakeholder meetings, workflow analysis, use cases, and user stories.

• Plans, prepares, and leads structured stakeholder engagement sessions, including large-group briefings, requirements discovery workshops, and survey readout sessions for audiences ranging from frontline advising staff to college leadership. Facilitates virtual sessions with 20 or more participants, manages discussion, captures input in real time, and ensures sessions result in actionable outcomes.

• Develops and distributes pre-session materials, facilitator guides, and post-session summaries that communicate platform changes, gather stakeholder input on proposed functionality, and document decisions and open items for follow-up.

• Serves as a liaison between academic and administrative stakeholders and Salesforce technical teams, ensuring clear communication and alignment throughout the solution lifecycle.

• Collaborates with development teams to review technical specifications and confirm alignment with documented business requirements.

• Supports ongoing system maintenance activities by identifying needs, coordinating with technical teams, and validating updates to ensure platform stability and alignment with business requirements.

• Develops and supports execution of user acceptance testing (UAT) plans to validate that implemented solutions meet functional requirements.

• Creates and maintains business process documentation and training materials; supports end users with on-boarding, training, and troubleshooting as needed.

• Collaborates with subject matter experts and system administrators to document security requirements and support the configuration of appropriate user roles and access.

• Supports multiple assigned initiatives by monitoring implementation progress, tracking issues, and communicating status updates to ensure timely completion.

• Assesses the effectiveness of implemented solutions and recommends improvements; may support reporting and data analysis efforts to inform decision-making and data governance practices.

• Models University Core Expectations by being service-oriented, collaborative, and team-focused; adheres to ethics and compliance standards; communicates respectfully and adaptively; and demonstrates a commitment to student success and institutional excellence.

Desired Qualifications:

• Demonstrated knowledge of higher education administrative systems and related business principles.

• Demonstrated knowledge of ASU's organizational structure and/or higher education administration.

• Demonstrated knowledge of student information systems, case management systems, and/or customer relationship management (CRM) platforms.

• Demonstrated knowledge of technical writing and/or process diagramming and documentation.

• Experience in performing effectively as a member of a cross-functional team.

• Experience in working in an environment subject to tight deadlines and potentially changing or conflicting priorities.

• Experience analyzing and contributing to the resolution of complex business and process issues.

• Experience supporting the implementation of software solutions and process changes within enterprise administrative systems.

• Experience in explaining complex concepts to varied audiences through spoken, written, and visual communication.

• Experience supporting or contributing to complex projects or initiatives.

• Experience with analysis within the software development life cycle, including requirements gathering, documentation, and quality assurance.

• Experience with communication technologies (for example: SMS texting platforms, email solutions, or content management systems).

• Experience with database and analytical technologies (for example: databases, business intelligence solutions, reporting tools, or data visualization platforms).

Working Environment:

• Activities are performed in an environmentally controlled office setting.

• Activities include evaluating information and interfaces that are primarily visual using computer workstations and mobile devices.

• Required to travel moderate distances on campus and between campuses to perform work.

• Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.

• Regular activities require the ability to quickly change priorities, which may include resolution of conflicts.

• Evidence of ability to clearly communicate to perform essential functions.

Department Statement:

Student Success Innovations, within the Office of the Executive Vice President and University Provost, advances a student-centered approach by aligning people, processes, and technology to support student success. The team delivers scalable, data-informed solutions that enhance the student experience, reduce system complexity, and strengthen engagement through a balance of digital tools and personalized support.

The Office of the Executive Vice President and University Provost provides leadership across all campuses and academic programs, promoting excellence in teaching, research, and community impact while advancing the university's mission of access, quality, and innovation.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$21843.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.