Business Analyst - Student Success

Edtech.com's Summary

Wright State University is hiring a Business Analyst - Student Success. This role leads complex system and process initiatives as a liaison between business units and IT, managing the Slate CRM platform to enhance student success, retention, and graduation. The analyst gathers business needs, designs and implements technology projects, supports reporting requirements, and trains users while ensuring alignment with institutional data and security standards.

Highlights

Lead complex system and process initiatives as a liaison between business units and IT.
Manage and serve as the functional system administrator and Slate Captain for the Slate CRM platform focused on student success.
Gather, analyze, and document business and technical requirements, including workflow and data integration specifications.
Support Institutional Research & Effectiveness with operational and enterprise reporting using Business Intelligence tools such as Cognos or Power BI.
Provide user training, onboarding, and documentation for Slate CRM users and functional teams.
Troubleshoot technical and functional issues and recommend solutions to improve business processes.
Maintain data integrity, security, and compliance with institutional policies for employee and student data.
Requires bachelor's degree in IT, computer science, or related field with 6-8 years of relevant experience; expertise in Slate or similar CRM systems; and experience in business analysis and IT project management.
Minimum annual salary of $80,000; full-time position within Computing & Telecommunications department.
Collaborate across departments and report within Computing & Telecommunication Services while balancing autonomy and teamwork.

Business Analyst - Student Success Full Description

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Position Information

Position Information (Default Section)

EEO Statement	Wright State University is an equal opportunity employer.
Faculty Rank or Job Title	Business Analyst - Student Success
Job Category:	IT
Department	Computing & Telecommunications
EEO number:	26P119
Position FTE	100%
Minimum Annual Salary	$80,000
Salary Band:	UC S06
Job Summary/Basic Function:	The Business Analyst (BA) functions as the strategic liaison between an assigned business unit and the IT organization, leading complex system and process initiatives. This role will understand and identify business problems and opportunities, develop and maintain efficient and Student Success technology needs. The BA is responsible for gathering and understanding the business needs of stakeholders, supporting designing, planning, implementing and measuring the success of projects involving technology, often involving multi-functional groups. The role integrates cross-functional needs into long-term system strategies and contributes to enterprise data governance and analytics. This includes responsibility for the technical functionality of the Slate CRM platform to improve student success, retention, and graduation at Wright State University. It will maintain overall system configuration and help to train and onboard Slate Captains and other functional users. This position will serve as the Slate Captain for Student Success, while also partnering with Slate Captains and users and CRM Administrators in other areas in marketing and communication campaigns. Additionally, this position supports the operational reporting of employee data as well as meeting the needs of Institutional Research &Effectiveness for enterprise reporting. Closely aligned with the unit but reporting to Computing & Telecommunication Services (CaTS), the analyst must balance autonomy with collaboration, maintain clear communication across departments, and ensure solutions align with institutional data, security, and integration standards.
Minimum Qualifications	Bachelor’s degree in information technology, computer science, management of information systems or a related field and 6 years of relevant experience, OR a Bachelor’s degree and 8 years relevant experience, OR an equivalent combination of education and experience in lieu of a college degree. Relevant experience must be in business analysis/IT project management field, which includes experience in requirements gathering, analysis and prioritization of business and functional project requirements, process analysis, business processes reengineering and/or preliminary cost/benefit analysis. At least 4 years’ experience in Technolution’s Slate, Salesforce, or other comparable CRM system, including portal and query building. Experience with Business Intelligence platforms such as Cognos or Power BI. Experience with workflow documentation and project support. Integrity and judgement necessary to maintain strict confidentiality at all times. Extensive experience with data analysis, databases, and related data storage systems. Demonstrated ability to work effectively in a matrixed structure, maintaining regular communication with both CaTS and unit stakeholders Exceptional attention to detail and strong planning and organization skills. Good judgment, diplomacy, and objectivity to effectively and appropriately make decisions. Strong verbal/written communication skills.
Preferred Qualifications	Knowledge of business processes in Student Success Experience supporting an institution of higher education in a technical role and/or knowledge of business processes in higher education. Current or previous business analyst certification.
Essential Functions and percent of time:	40% Business Analysis and User Acceptance Work with university stakeholders to assimilate knowledge and understanding of the portfolio of applications used by Student Success, understanding business processes, use cases and business system requirements. This includes, but is not limited to the university’s Slate CRM software, document repository and associated integrations. Partner with business leaders to align technology capabilities with institutional goals, translating complex business needs into scalable solutions across multiple systems. Analyze, define, and documents functional and technical requirements for data mapping, workflows, business processes and system integration specifications. Apply business process reengineering techniques to redesign and improve business processes. Serve as strategic partner and trusted advisor to unit leadership, representing unit interests within CaTS governance discussions and advocating for enterprise-aligned solutions. Collaborate closely with developers to implement requirements and provide necessary guidance to testers during quality assurance (QA) process. Define, develop, and implement QA test cases, end-user validation plans, and other QA assessments. Serve as a subject matter expert in the supported business area’s operations and systems. 25% Functional Expert for Slate CRM Serve as the functional system administrator, for the university Slate CRM. Implement and maintain comprehensive understanding of Slate CRM administrative tasks, including creating dashboards, reports, rules, tasks, and events. Document all processes in and related to Slate. Serve as the Slate Captain for the Slate Student Success CRM instance. Build forms for students, faculty, and staff. Ensure adoption of best practices by existing users as improvements are made and continuously work to establish consistency and efficiency. Engage in continuous learning as an active member of the Slate community so as to serve as Wright State’s Slate for Student Success expert, keeping the database functionality and related processes up-to-date. Manage lifecycle planning for upgrades, modules, and long-term platform evolution. Monitor adoption and ensure adherence to best practices for system usage across unit stakeholders. Provide user training and documentation to support new processes or tools. Manage access and permissions in compliance with institutional policies. Champion data quality and drive adoption of shared data standards across units. Stay current on updates and enhancements for the university Slate CRM, assessing their impact and/or value to the organization.
Essential Functions and percent of time (cont'd):	25% Reporting and Data Management Ensure data integrity across the assigned business unit’s data through collaboration with the institution’s Data Governance Committee and Data Stewardship groups. Ensure solutions are built and maintained so as to ensure data integrity. Understand and ensure permissions and access are properly maintained for system functions and data access across the portfolio of applications used by the supported business unit. Serve as the technical liaison with user and security administration groups. Ensure compliance with data security and privacy requirements for all employee information shared in an electronic format. Write, maintain and support a variety of operational reports or queries utilizing appropriate reporting tools. Support Institutional Research and Effectiveness in the development of institutional reports and dashboards. 10% Support and troubleshooting Troubleshoot, research and solve technical and functional problems. Recommend solutions or alternative methods for resolving issues with business processes. Deliver training and instruction in the utilization of current and new information systems as well as system functionality and new processes and procedures. Provide guidance and assistance to department and campus functional users as needed. Escalate conflicts or risks in system or process changes and participate in resolution. Engage with cross-functional teams on continuous improvement and system enhancement projects.
Non-Essential Functions and percent of time:
Working Conditions	To preserve the safety and security of the campus community and to maintain the integrity of university operations, it is the policy of Wright State University making an employment offer contingent on various background checks, such as a criminal record, credit history when job related and/or education verifications. Additionally, an administrative review shall be conducted whenever the university learns that an employee is charged with or convicted of a crime (except for minor vehicle violations). Frequently asked questions related to background checks may be found on the Human resources website at http://www.wright.edu/human-resources. Effective July 1, 2017, per Policy 7230 Wright State University is tobacco-free. Tobacco use, including the sale, advertising sampling and distribution of tobacco products and tobacco related items is prohibited in all university facilities, on all university owned or leased grounds, university owned or operated residence halls and apartments, and at all university sponsored events regardless of location. Tobacco use is also prohibited in all university vehicles or on any equipment owned, leased or operated by Wright State University. This policy applies to anyone on campus including students, faculty, staff, visitors, consultants, vendors, patients, volunteers, and contractor employees.
Special Instructions to Applicants
Posting Date	04/15/2026
First Consideration Date:
Closing Date
Open Until Filled	Yes

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you have a Bachelor's degree in information technology, computer science, management of information systems or a related field?
- Yes
- No
* Do you have experience with Slate or other student-oriented CRM solutions (Salesforce, EAB Navigate, etc.)?
- Yes
- No
* How many years of experience do you have in business analysis/IT project management field, which includes experience in requirements gathering, analysis and prioritization of business and functional project requirements, process analysis, business processes reengineering and/or preliminary cost/benefit analysis?
(Open Ended Question)
* How did you hear about this position at Wright State University? Please check all that apply.
- WSU Careers website
- Academic Careers
- Academic Keys
- Chronicle
- Diversity in Higher Ed
- Diverse Issues in Higher Ed
- Facebook
- HBCU
- Higher Ed Jobs
- Inside Higher Ed
- LinkedIn
- Social Media
- Personal referral
- Women in Higher Ed
- Other
- Job Fair or Hiring Event

Required Documents

Required Documents

Cover Letter
Resume/CV

Optional Documents

Home

3640 Colonel Glenn Hwy., Dayton, OH 45435 USA

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Original Job Description

Employment Opportunities

Toggle navigation

Human Resources

Business Analyst - Student Success Bookmark this Posting Print Preview | Apply for this Job

Position Information

Position Information (Default Section)

EEO Statement	Wright State University is an equal opportunity employer.
Faculty Rank or Job Title	Business Analyst - Student Success
Job Category:	IT
Department	Computing & Telecommunications
EEO number:	26P119
Position FTE	100%
Minimum Annual Salary	$80,000
Salary Band:	UC S06
Job Summary/Basic Function:	The Business Analyst (BA) functions as the strategic liaison between an assigned business unit and the IT organization, leading complex system and process initiatives. This role will understand and identify business problems and opportunities, develop and maintain efficient and Student Success technology needs. The BA is responsible for gathering and understanding the business needs of stakeholders, supporting designing, planning, implementing and measuring the success of projects involving technology, often involving multi-functional groups. The role integrates cross-functional needs into long-term system strategies and contributes to enterprise data governance and analytics. This includes responsibility for the technical functionality of the Slate CRM platform to improve student success, retention, and graduation at Wright State University. It will maintain overall system configuration and help to train and onboard Slate Captains and other functional users. This position will serve as the Slate Captain for Student Success, while also partnering with Slate Captains and users and CRM Administrators in other areas in marketing and communication campaigns. Additionally, this position supports the operational reporting of employee data as well as meeting the needs of Institutional Research &Effectiveness for enterprise reporting. Closely aligned with the unit but reporting to Computing & Telecommunication Services (CaTS), the analyst must balance autonomy with collaboration, maintain clear communication across departments, and ensure solutions align with institutional data, security, and integration standards.
Minimum Qualifications	Bachelor’s degree in information technology, computer science, management of information systems or a related field and 6 years of relevant experience, OR a Bachelor’s degree and 8 years relevant experience, OR an equivalent combination of education and experience in lieu of a college degree. Relevant experience must be in business analysis/IT project management field, which includes experience in requirements gathering, analysis and prioritization of business and functional project requirements, process analysis, business processes reengineering and/or preliminary cost/benefit analysis. At least 4 years’ experience in Technolution’s Slate, Salesforce, or other comparable CRM system, including portal and query building. Experience with Business Intelligence platforms such as Cognos or Power BI. Experience with workflow documentation and project support. Integrity and judgement necessary to maintain strict confidentiality at all times. Extensive experience with data analysis, databases, and related data storage systems. Demonstrated ability to work effectively in a matrixed structure, maintaining regular communication with both CaTS and unit stakeholders Exceptional attention to detail and strong planning and organization skills. Good judgment, diplomacy, and objectivity to effectively and appropriately make decisions. Strong verbal/written communication skills.
Preferred Qualifications	Knowledge of business processes in Student Success Experience supporting an institution of higher education in a technical role and/or knowledge of business processes in higher education. Current or previous business analyst certification.
Essential Functions and percent of time:	40% Business Analysis and User Acceptance Work with university stakeholders to assimilate knowledge and understanding of the portfolio of applications used by Student Success, understanding business processes, use cases and business system requirements. This includes, but is not limited to the university’s Slate CRM software, document repository and associated integrations. Partner with business leaders to align technology capabilities with institutional goals, translating complex business needs into scalable solutions across multiple systems. Analyze, define, and documents functional and technical requirements for data mapping, workflows, business processes and system integration specifications. Apply business process reengineering techniques to redesign and improve business processes. Serve as strategic partner and trusted advisor to unit leadership, representing unit interests within CaTS governance discussions and advocating for enterprise-aligned solutions. Collaborate closely with developers to implement requirements and provide necessary guidance to testers during quality assurance (QA) process. Define, develop, and implement QA test cases, end-user validation plans, and other QA assessments. Serve as a subject matter expert in the supported business area’s operations and systems. 25% Functional Expert for Slate CRM Serve as the functional system administrator, for the university Slate CRM. Implement and maintain comprehensive understanding of Slate CRM administrative tasks, including creating dashboards, reports, rules, tasks, and events. Document all processes in and related to Slate. Serve as the Slate Captain for the Slate Student Success CRM instance. Build forms for students, faculty, and staff. Ensure adoption of best practices by existing users as improvements are made and continuously work to establish consistency and efficiency. Engage in continuous learning as an active member of the Slate community so as to serve as Wright State’s Slate for Student Success expert, keeping the database functionality and related processes up-to-date. Manage lifecycle planning for upgrades, modules, and long-term platform evolution. Monitor adoption and ensure adherence to best practices for system usage across unit stakeholders. Provide user training and documentation to support new processes or tools. Manage access and permissions in compliance with institutional policies. Champion data quality and drive adoption of shared data standards across units. Stay current on updates and enhancements for the university Slate CRM, assessing their impact and/or value to the organization.
Essential Functions and percent of time (cont'd):	25% Reporting and Data Management Ensure data integrity across the assigned business unit’s data through collaboration with the institution’s Data Governance Committee and Data Stewardship groups. Ensure solutions are built and maintained so as to ensure data integrity. Understand and ensure permissions and access are properly maintained for system functions and data access across the portfolio of applications used by the supported business unit. Serve as the technical liaison with user and security administration groups. Ensure compliance with data security and privacy requirements for all employee information shared in an electronic format. Write, maintain and support a variety of operational reports or queries utilizing appropriate reporting tools. Support Institutional Research and Effectiveness in the development of institutional reports and dashboards. 10% Support and troubleshooting Troubleshoot, research and solve technical and functional problems. Recommend solutions or alternative methods for resolving issues with business processes. Deliver training and instruction in the utilization of current and new information systems as well as system functionality and new processes and procedures. Provide guidance and assistance to department and campus functional users as needed. Escalate conflicts or risks in system or process changes and participate in resolution. Engage with cross-functional teams on continuous improvement and system enhancement projects.
Non-Essential Functions and percent of time:
Working Conditions	To preserve the safety and security of the campus community and to maintain the integrity of university operations, it is the policy of Wright State University making an employment offer contingent on various background checks, such as a criminal record, credit history when job related and/or education verifications. Additionally, an administrative review shall be conducted whenever the university learns that an employee is charged with or convicted of a crime (except for minor vehicle violations). Frequently asked questions related to background checks may be found on the Human resources website at http://www.wright.edu/human-resources. Effective July 1, 2017, per Policy 7230 Wright State University is tobacco-free. Tobacco use, including the sale, advertising sampling and distribution of tobacco products and tobacco related items is prohibited in all university facilities, on all university owned or leased grounds, university owned or operated residence halls and apartments, and at all university sponsored events regardless of location. Tobacco use is also prohibited in all university vehicles or on any equipment owned, leased or operated by Wright State University. This policy applies to anyone on campus including students, faculty, staff, visitors, consultants, vendors, patients, volunteers, and contractor employees.
Special Instructions to Applicants
Posting Date	04/15/2026
First Consideration Date:
Closing Date
Open Until Filled	Yes

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you have a Bachelor's degree in information technology, computer science, management of information systems or a related field?
- Yes
- No
* Do you have experience with Slate or other student-oriented CRM solutions (Salesforce, EAB Navigate, etc.)?
- Yes
- No
* How many years of experience do you have in business analysis/IT project management field, which includes experience in requirements gathering, analysis and prioritization of business and functional project requirements, process analysis, business processes reengineering and/or preliminary cost/benefit analysis?
(Open Ended Question)
* How did you hear about this position at Wright State University? Please check all that apply.
- WSU Careers website
- Academic Careers
- Academic Keys
- Chronicle
- Diversity in Higher Ed
- Diverse Issues in Higher Ed
- Facebook
- HBCU
- Higher Ed Jobs
- Inside Higher Ed
- LinkedIn
- Social Media
- Personal referral
- Women in Higher Ed
- Other
- Job Fair or Hiring Event

Required Documents

Required Documents

Cover Letter
Resume/CV

Optional Documents

Home

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Business Analyst - Student Success

Edtech.com's Summary

Business Analyst - Student Success Full Description

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