Edtech.com's Summary

Marsh is hiring a Business and Client Services Leader of Learning and Development to design and execute global learning strategies that enhance technical capabilities and workforce readiness across multiple regions. The role leads a team of approximately 30 professionals, manages learning programs, and collaborates with business leadership to align learning initiatives with organizational objectives.

Highlights

Develop and implement a 3-year Learning & Development strategy for Risk BCS and People & Investments (P&I) BCS globally.
Lead a team of ~30 L&D professionals including instructional designers and training specialists.
Manage learning programs such as new hire onboarding, technical bootcamps, and domain certifications.
Collaborate with global teams in the US, UK, India, Poland, Portugal, and Mexico to support knowledge transfer and skill development.
Oversee L&D budget, vendor relationships, and learning technology platforms like LMS and authoring tools.
Require a Bachelor's degree with at least 5 years of relevant L&D experience and 3 years in leadership roles.
Demonstrate expertise in adult learning principles, instructional design, and modern learning technologies.
Compensation ranges from $135,700 to $271,200 with additional incentives and benefits.
Experience preferred in enterprise-scale learning, multi-geography organizations, and the financial services or risk domains.
Strong skills in strategic planning, stakeholder collaboration, and data-driven decision making are essential.

Business and Client Services Leader of Learning and Development Full Description

Business and Client Services Leader of Learning and Development

Opened Recently

Location1166 Avenue of the Americas, New York, NY 10036-2708, United States of AmericaCategoryHuman ResourcesJob IdR_365994

Summary

The Business and Client Services Leader of Learning and Development at Marsh is responsible for designing and executing comprehensive learning strategies to enhance technical capabilities and workforce readiness across global teams, including the US, UK, and multiple GCCs. The role involves leading a team of approximately 30 professionals, managing learning programs, and collaborating with business leadership to align learning investments with organizational goals. Key responsibilities include strategic learning planning, program design and delivery, team leadership, stakeholder collaboration, and operational oversight. Candidates must have a bachelor’s degree, at least 5 years of relevant L&D experience, and a minimum of 3 years in leadership roles. Experience in complex, multi-geography organizations and expertise in adult learning principles, instructional design, and modern learning technologies are essential. The salary range is $135,700 to $271,200, with additional incentives and benefits.

The Business and Client Services (BCS) Leader of Learning and Development is a strategic business partner responsible for defining, building, and executing comprehensive learning strategies that enhance technical capabilities, domain expertise, and workforce readiness across Risk BCS and People & Investments (P&I) BCS globally.

This role bridges onshore and offshore operations, ensuring seamless knowledge transfer and continuous professional development for a workforce spanning the US, UK, and multiple Global Capability Centers (GCC) including India, Poland, Portugal, and Mexico.

As leader, this person will design enterprise-level learning initiatives, manage a team of ~30 professionals, report directly to the BCS Chief People Officer, with a dotted reporting line to the BCS Talent Partner, and collaborate with business leadership to align learning investments with organizational priorities.

This is a hybrid position with three days required working from our midtown Manhattan office.

We will count on you to:

Strategic Learning Planning

Develop and own the 3-year BCS Learning & Development strategy aligned with organizational transformation initiatives
Define learning frameworks for technical skill development, domain expertise, and professional growth across all levels
Establish metrics, ROI frameworks, and accountability measures for all learning programs and initiatives
Conduct workforce capability assessments to identify skill gaps and training priorities
Maintain or improve service level and quality to the P&I and Risk COOs and their leadership teams

Learning Program Design & Delivery

Lead the design and delivery of flagship learning programs (e.g., new hire onboarding, technical bootcamps, domain certifications)
Oversee curriculum development across technical domains relevant to Risk and P&I operations
Manage the ongoing portfolio of knowledge transfer initiatives, predominantly in P&I BCS, to support onshore-to-offshore capability building and GCC readiness
Ensure learning programs meet compliance, certification, and regulatory requirements

Team Leadership & Management

Lead, mentor, and develop a team of ~30 L&D professionals, again predominantly aligned to P&I BCS, including instructional designers, training specialists, and program coordinators
Set performance expectations, conduct development reviews, and foster a culture of continuous improvement
Allocate resources effectively across multiple concurrent programs and geographies
Build organizational capability in emerging L&D methodologies (e.g., micro-learning, simulations, virtual instructor-led training)

Stakeholder Collaboration

Partner with Risk and P&I BCS business leadership to understand strategic priorities and translate into learning solutions
Collaborate with Global/Enterprise, US, India, and UK Learning teams to ensure alignment across regions and time zones
Work with GCC operations to support onboarding, knowledge transfer, and continuous skill development
Engage with HR, talent management, and organizational development to integrate learning into talent lifecycle

Operational Oversight

Manage L&D budget, vendor relationships, and technology platforms (LMS, authoring tools, collaboration platforms)
Drive day-to-day onboarding and training delivery while maintaining operational excellence
Monitor learning program outcomes, utilization rates, and participant feedback; iterate based on results
Build scalable learning infrastructure to support growth across multiple locations

What we're looking for:

A visionary leader who can balance strategic ambition with operational discipline
A builder: someone who designs scalable processes, invests in people and technology, and leaves lasting organizational capability
An advocate for learning: passionate about developing others and creating a culture where continuous learning is expected and valued
A collaborator: comfortable working across geographies, time zones, and organizational boundaries to deliver impact
An innovator: staying current with L&D trends, experimenting with new modalities, and driving adoption of emerging tools and methodologies
Data-driven: comfortable with metrics, analytics, and making evidence-based decisions about program investment and prioritization

What you need to have:

A Bachelor’s degree
A minimum of 5 years of relevant Learning & Development experience
A minimum of 3 years of Leadership experience in Learning & Development
Proven track record of designing and delivering enterprise-scale learning programs in complex, multi-geography organizations
Deep expertise in adult learning principles, instructional design, and modern learning technologies (LMS, learning platforms, virtual delivery)

What makes you stand out:

Master's degree in Human Resources, Organizational Development, or related field
Certification in instructional design (e.g., IDOL, ATD) or change management (ACMP)
Experience building and leading high-performing teams (managing 20+ learning professionals or equivalent scope)
Strategic mindset: ability to translate business strategy into learning roadmaps and demonstrate ROI on learning investments
Strong knowledge of onboarding, knowledge transfer, and capability building in shared services or offshore environments
Demonstrated success in change management and building organizational learning cultures
Excellent communication and stakeholder management skills; ability to influence across levels in matrix organizations
Experience in financial services, insurance, or risk/compliance domains
Familiarity with Agile and Lean approaches to learning program development
Prior experience managing Global Capability Center (GCC) teams or distributed workforce learning initiatives
Knowledge of emerging L&D trends: micro-credentials, AI-powered personalized learning, skill marketplaces

Why join our team:

Be part of a supportive and inclusive work environment that values diverse perspectives and encourages innovation.
We help you be your best through professional development opportunities, interesting work and with support from leadership.
Contribute to a company that is dedicated to excellence, integrity, and delivering exceptional value to clients.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

The applicable base salary range for this role is $135,700 to $271,200.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Let me find your next job.

Thanks - you're signed up.

Business and Client Services Leader of Learning and Development

Edtech.com's Summary

Business and Client Services Leader of Learning and Development Full Description

Business and Client Services Leader of Learning and Development

Learning and Development Leader

Learning and Development Leader - Corrugated

Learning and Development Specialist

Technology Learning & Development Specialist

Sr Talent Development Specialist