Customer Relationship Manager duties will include but are not limited to: building relationships with internal departments to maintain a high level of customer satisfaction, act as an advocate for departments within the university, coordination and communication of select IT projects and scheduled maintenance to the university community, active outreach and communication with internal departments to foresee poor process and work to find a solution, marketing services and products that IT offers its customers.
Essential Functions and Responsibilities
10%: Technical writing and writing press releases
30%: Building relationships with internal departments to maintain a high level of customer satisfaction
20%: Act as an advocate for departments within the university
10%: Coordination and communication of select IT projects and scheduled maintenance to the university community
20%: Active outreach and communication with internal departments to foresee poor process and work to find a solution
10%: Marketing services and products that IT offers its customers
Qualifications, Credentials, and Competencies
A bachelor's degree in Communications, Business Marketing, or equivalent work experience is required. Strong communication skills with writing press releases and understanding of academic technologies is preferred.
Effective communication both verbally and in writing. Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Excellent computer and organizational skills. Regularly required to lift 30 or fewer pounds. Proof of a valid Virginia driver's license, an acceptable DMV record, and liability insurance is required.
Target Hire Date2025-12-29
Time TypeFull time
Location
Hybrid
The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University's hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the "religion" component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.
