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University of Texas at Arlington logo

University of Texas at Arlington

Business Systems Analyst (Perceptive Content/ServiceNow)

🇺🇸 Hybrid - Arlington, TX 🕑 Full-Time 💰 TBD 💻 Information Technology 🗓️ May 14th, 2026
CRM SCRUM

Edtech.com's Summary

The University of Texas at Arlington is hiring a Business Systems Analyst (Perceptive Content/ServiceNow). The analyst will provide procedural guidance and lead business analysis for Perceptive Content and ServiceNow applications, including process improvement, requirements planning, system configuration, service management, and workflow analysis to support user departments and ensure secure, auditable solutions.

Highlights

  • Lead end-to-end business analysis for Perceptive Content and ServiceNow platforms, including stakeholder discovery, workflow design, and solution delivery.

  • Perform advanced problem and root cause analysis of business and workflow processes to resolve exceptions affecting operations.

  • Develop business process documentation, configuration guides, and coordinate with developers and platform administrators.

  • Train and mentor less experienced analysts on business process design, testing, quality control, and reporting.

  • Act as liaison between Office of Information Technology (OIT), departments, technical staff, and vendors for technology-related communications.

  • Require experience with PeopleSoft applications, Microsoft Office Suite, and familiarity with Waterfall and Agile Scrum methodologies.

  • Minimum qualifications include a bachelor's degree in Information Systems, Computer Science, Business Administration, Math, or Economics, and three years of related experience.

  • Salary is commensurate with qualifications and experience; benefits are offered.

  • Work schedule is Monday to Friday, 8:00 AM to 5:00 PM, with awareness of IT’s 24/7 operational nature.

  • Position involves supporting multiple software applications used across university departments within the OIT Platform Development department.

Business Systems Analyst (Perceptive Content/ServiceNow) Full Description

Business Systems Analyst (Perceptive Content/ServiceNow) Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Posting Details
Position Information
Posting Number S06774P
Position Title Business Systems Analyst (Perceptive Content/ServiceNow)
Department OIT Platform Development
Location Arlington
Position Status Full-time
Work Schedule
Monday to Friday, 8:00 AM to 5:00 PM
  • With an understanding of the 24/7 nature of IT.
Salary Salary is commensurate based on qualifications and relevant experience.
Pay Basis Monthly
Job Summary
The Business Analyst II in the Office of Information Technology (OIT) provides procedural guidance, and one or more of the following: process improvement recommendations, business requirements planning, system configuration management, systems implementation and delivery, service management, application testing, quality control, project management, and advanced reporting to user departments for specific application software used by departments. The Business Analyst II will also perform advanced analysis of exception conditions, error processing, workflow efficiencies, for multiple software applications used by departments that they support.
Please note that this is not a business analytics position.
Essential Duties and Responsibilities
  • Work with associated business areas to resolve exceptions preventing normal business operations as they relate to software applications and business procedures.
  • Perform advanced problem/root cause analysis of business processes, work- flow processes, and advanced troubleshooting for user departments.
  • Develop business process documentation and configuration guides.
  • Work with specialized software specific to OIT area of responsibility to provide data input for analysis and reporting.
  • Train/Mentor less experienced business analysts with business process designs, testing, quality control and reporting requests from users.
  • Act as a liaison on behalf of the Office of Information (OIT) and departments for technology related communications and meetings with technical staff/vendors as needed.
  • Identify and develop practices and business processes as requested by business areas.
  • Perform other duties as assigned.
Job Specific Duties are:
  • Lead end-to-end business analysis for Perceptive Content and ServiceNow, including stakeholder discovery, requirements definition, workflow design, access review, and evaluation of automation and integration opportunities to deliver secure, auditable, and sustainable solutions aligned with SDLC practices.
  • Produce and maintain clear documentation and coordinate solution delivery with developers, platform administrators, and functional stakeholders to ensure implemented workflows meet approved requirements and are supportable in production.
  • Work with campus partners to establish relationships, streamline processes, and improve workflows.
  • Please note that this is not a business analytics position.
Minimum Qualifications
  • Bachelor’s degree in Information Systems, Computer Science, Business Administration, Math, Economics, or equivalent experience.
  • Three (3) years of experience or seven (7) years of any combination of education, experience or training.
Preferred Qualifications
  • Four (4) years’ experience or eight (8) years of any combination of equivalent education, experience, or training.
Knowledge, Skills and Abilities
  • Experience working with a combination of software related to PeopleSoft Software Applications: Admissions, Student Records, Financial Aid, Student Financials, Advising, Enrollment, HR, Finance, Grants, GL, Commitment Control, Purchasing, CRM, and Data Warehousing software.
  • Comfortable using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio, etc.).
  • Exposure to various enterprise software solutions.
  • Excellent communication skills, attention to detail, and documentation skills would be most helpful for this position.
  • Minimal experience working with business users, and technical staff to complete projects, change requests, identifying and analyzing business process models for departments, documenting current/to-be business processes.
  • Knowledge of Waterfall and Agile Scrum Methodology for projects
Other Requirements
  • All Information Technology staff – regardless of their unique position are expected to perform their assigned duties in a manner consistent with professional standards, with full awareness of responsibilities toward managing personal and institutional data, with priority to delivering customer service, with the understanding of the 24/7 nature of IT agreements with customers, and the responsibilities that it creates for them as individuals, in a constructive and collaborative manner with colleagues.
Workplace and Eligibility Conditions
  • In-Office and Remote Work as determined by department manager.
  • Use of standard office equipment, personal computer.
  • Specific job requirements or physical location of positions allocated to this classification render the position security sensitive and thereby subject to the provisions of Section 51.215 Texas Education Code.
Benefits Eligible Yes
Benefits at UTA
We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits

To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement
It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA-48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.
EEO Statement
It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information
The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.

UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community. Furthermore, UTA has launched the RISE 100 initiative, aiming to recruit 100 new tenure-system faculty to strengthen its research enterprise and leadership in key academic areas. Learn more at https://www.uta.edu/administration/president/strategic-plan/rise100.

This is an exciting time to join UTA and contribute to its bold vision for the future.
ADA Accommodations
The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.
Posting Detail Information
Number of Vacancies 1
Open Until Filled
Minimum Number of References Required 3
Maximum Number of References Accepted 3
Special Instructions to Applicants
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Requirement Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest form of education you have attained? (Please specify in your resume)
    • High School Diploma
    • Associate's degree
    • Bachelor's Degree
    • Master's Degree or higher
  2. * How many years of experience do you have working in higher education?
    • None/less than 1 year
    • 2 to 3 years
    • 4 to 5 years
    • 6 years or more
  3. * How many years of experience do you have working with developers or in a development environment?
    • None/less than 2 years
    • 2 to 3 years
    • 4 to 5 years
    • 6 years or more
  4. * How many years of experience do you have with managing ServiceNow instances?
    • None/Less than 2 year
    • 2 to 3 years
    • 4 to 5 years
    • 6 years or more
  5. * How many years of hands-on experience do you have in Technical writing or documentation?
    • None/less than 2 years
    • 2 to 3 years
    • 4 to 5 years
    • 6 years or more
  6. * How many years of experience do you have in Perceptive Content or Image Now?
    • None/less than 2 years
    • 2 to 3 years
    • 4 to 5 years
    • 6 years or more
  7. * Please indicate whether you have completed any UTA Leadership Development programs.
    • Aspiring Leaders Program
    • MavsSupervisor Success Program
    • MavsManager Foundations Program
    • Leading People Credential (completion grants supervisory experience credit for internal entry-level supervisory roles)
    • None of the above
Documents Needed To Apply
Required Documents
  1. Resume or CV

Optional Documents

  1. Cover/Interest Letter
OFFICE OF TALENT, CULTURE AND ENGAGEMENT
J.D. Wetsel Service Center
1225 W. Mitchell Road
Arlington, TX 76019

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