Business/Technical Support Analyst 2 - Client Services - FT - Day

🇺🇸 Remote - CA 🕑 Full-Time 💰 $31 - $50 per Hour 💻 Information Technology 🗓️ May 10th, 2026

ITSM ITIL Rive

Edtech.com's Summary

University of California, Irvine is hiring a Business/Technical Support Analyst 2 - Client Services. The role involves responding to customer service issues related to technology, troubleshooting hardware and software problems, logging incidents in the service desk system, and providing first-level support to ensure high-quality service across the health system.

Highlights

Respond to technology-related customer service problems and requests through the help desk support line.
Perform first-level system problem determination for PCs, mainframe, mid-range, and peripheral equipment.
Log and analyze incidents using a ticket tracking system and apply corrective actions.
Use Active Directory Users and Computers, MS Office Suite, Windows and Mac OS, Apple and Android mobile devices.
Employ remote support tools for troubleshooting and resolution.
Minimum 6 months of IT support experience in help desk or call center environments required.
Excellent English verbal and written communication skills and proper telephone etiquette.
Ability to work variable shifts including nights, weekends, holidays, and travel to off-site locations as needed.
Preferred knowledge includes ITSM ticketing systems, ITIL best practices, and relevant IT certifications or college courses.
Salary ranges from $30.91 to $49.73 per hour with comprehensive benefits including medical insurance and retirement savings plans.