Business/Technical Support Analyst 2 - Client Services - FT - Day

🇺🇸 Remote - CA 🕑 Full-Time 💰 $31 - $50 per Hour 💻 Information Technology 🗓️ May 30th, 2026

ITSM ITIL Rive

Edtech.com's Summary

University of California, Irvine is hiring a Business/Technical Support Analyst 2 - Client Services. The role involves responding to technology-related customer service issues, providing first-level support, logging and resolving incidents via a ticketing system, and maintaining service standards while collaborating with clients and staff to ensure high-quality technical support.

Highlights

Respond to customer service requests and provide first-level systems problem determination.
Operate and troubleshoot personal computers, mainframe, mid-range, and peripheral data processing equipment.
Log all support calls into a service desk incident/request tracking system.
Use remote support tools to troubleshoot and resolve issues.
Proficient in Active Directory Users and Computers, MS Office Suite, Windows OS, MAC OS, Apple and Android mobile devices.
Experience with ticket tracking systems and remote support tools required.
Minimum of 6 months IT support experience in Help Desk, Service Desk, or Call Center roles.
Excellent written and verbal communication skills in English.
Compensation ranges from $30.91 to $49.73 per hour.
Preferred knowledge includes University and medical center policies, ITSM ticketing systems, ITIL best practices, and relevant IT certifications or college courses.