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edtech.com
University of Florida logo

University of Florida

Call Center Agent II

🇺🇸 Gainesville, FL

🕑 Full-Time

💰 $19 per Hour

💻 Customer Support

🗓️ May 22nd, 2025

Edtech.com's Summary

Facilities Services is hiring a Call Center Agent II. The role involves supporting the Work Management Center within the Facilities Services Division by receiving and assigning work requests related to building operations, processing these requests in the Integrated Work Management System, and resolving customer issues. The agent manages emergency communications, coordinates departmental processes, and tests new systems alongside the Facilities Services Project Team.

Highlights

  • Manage work requests and assignments for Facilities Services departments.
  • Use Integrated Work Management System (IWMS) AiM for request processing.
  • Partner with IT for system testing and troubleshooting.
  • Hourly pay of $18.75 based on experience.
  • Requires an Associate's degree or equivalent experience.
  • A Class E State of Florida Driver’s License is required.

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