Call Center Rep

🇺🇸 Starkville, MS

🕑 Full-Time

💰 TBD

💻 Information Technology

🗓️ September 25th, 2025

ITSM

Edtech.com's Summary

Mississippi State University is hiring a Call Center Representative. The role involves providing front-line IT support to the university's client community, including troubleshooting issues, managing support tickets, and assisting with the integration of technology systems in an educational environment, while delivering courteous phone support and training student workers.

Highlights

Provide front-line IT support and resolve user issues for faculty, staff, students, retirees, and affiliates.
Manage IT support tickets using TeamDynamix ITSM and handle calls via the CSpire (Broadworks) ACD phone system.
Assist with configuration issues, system integrations, and compliance with university policies.
Answer directory assistance calls and route callers to appropriate university personnel.
Oversee and train Call Center student workers.
Required qualifications include a high school diploma or equivalent and one year of customer support experience.
Preferred experience includes previous work in information technology and academic environments.
Strong interpersonal, communication, keyboarding, and customer service skills are essential.
Compensation is based on salary grade 10; salary ranges are linked to university scales.
Supports the Academic Affairs department at Mississippi State University.