Edtech.com's Summary

University of Toronto is hiring a Career Centre Program Assistant (Term). The role supports the University of Toronto Mississauga Career Centre's Resource Centre, covering the front desk, booking appointments, and answering student questions about events and services. The assistant also prepares career and industry information for students and provides logistical support for workshops, events, and employer and alumni engagement.

Highlights

Staff the Resource Centre front desk by booking appointments, explaining events and services to students, and answering routine inquiries, under the supervision of the Resource Centre Coordinator.
Draft career information reports and maintain digital and print resources, verifying accuracy and coordinating updates to webpages and other communication platforms.
Support the Career Centre's scheduling process by booking rooms and AV and sending email notices to students, staff, and faculty.
Provide logistics, attendance tracking, and materials support to Employer Relations staff and workshop facilitators at events for employers and alumni.
Maintain participation records and compile program data to support the monitoring, evaluation, and reporting of career development programming.
Troubleshoot routine technical issues and help maintain operational resources and inventory.
College diploma (2 years) or equivalent experience, plus at least two years of experience in a student service setting at a post-secondary institution.
Strong computer skills, especially Microsoft Excel, with Canva or Adobe Creative Suite experience and knowledge of UTM programs and student services as assets.
Term position ending March 2028, full-time Monday to Friday from 8:45am to 5:00pm, five days a week on-site in Mississauga.
Pay starts at $62,646 per year with annual step progression to a maximum of $80,116.

Career Centre Program Assistant (Term) Full Description

Your opportunity:

The UTM Career Centre utilizes a student-focused approach to help students develop career management skills that they can use throughout their life. Each member of the team contributes, individually and collectively, via their specific role and by supporting others to meet the Centre's overall mission and goals.

Under the supervision of the Resource Centre Coordinator, the Career Centre Program Assistant provides support to the Resource Centre Unit operations, drafting career information reports, assisting with front line services including front desk coverage, troubleshooting routine operational or technical issues within the scope of the role and providing logistical support to and assisting at events, workshops and Career Centre programming.

The incumbent will assist in the administrative and the front line operations of the Centre, providing Resource Centre coverage to ensure a positive student experience, including booking appointments, explaining events and services to students and responding to routine inquiries to ensure UTM students receive accurate and professional service, The role provides assistance to the Resource Centre Coordinator in the Career Centre’s scheduling process by booking rooms and AV as needed; preparing and sending email notices/communications to appropriate students, staff and faculty as required; ensuring that logistical details are accurately noted in the scheduling systems to provide an efficient and professional experience for students and staff.

The Career Centre Program Assistant produces current and accurate career and industry information to UTM students for use in their career decision making and job search processes. This includes preparing informational materials and reports, verifying the accuracy and completeness of content, maintaining digital and print resources, and coordinating updates to relevant webpages and other communication platforms. The role liaises with Career Centre staff to ensure the research is beneficial and timely.

The incumbent provides assistance to Employer Relations staff and workshop facilitators with logistics, attendance tracking, employer/alumni relations at events and materials development to enhance the students and employer/alumni experience at events. The incumbent also supports the administration, monitoring and evaluation of career development programming by maintaining participation records, compiling program data, assisting with administrative activities to support the programming and preparing information for report purposes.

Additional responsibilities include assisting with the maintenance of operational resources and inventory, supporting established administrative and technology workflows and assisting with routine technical issues and procedural inquiries.

This is a Term role. End date- March 2028

Working Hours: Monday-Friday 8:45am- 5:00pm. This role is five (5) days on-site.

Your responsibilities will include:

Responding to enquiries within the defined scope of the role and redirecting as appropriate
Providing detailed explanations and demonstrating procedures to students and/or employees
Verifying the accuracy and completeness of documents
Determining logistical details and activities for events and/or programming
Liaising with others to coordinate event set-up, changes and schedules
Formatting data collected for presentations and reports

Essential Qualifications:

College Diploma (2 years) or acceptable combination of equivalent experience.
Minimum two years of working experience in a student service setting in a post-secondary environment
Demonstrated ability to communicate effectively and empathically with a diverse student population
Experience in building and maintaining effective, cooperative relationships with colleagues and partners
Demonstrated administrative/organizational experience, including maintaining accurate records, verifying information, maintaining confidentiality
Experience working well under pressure despite frequent interruptions
Demonstrated ability exercise sound judgment, solve routine problems and adapt as needed
Demonstrated ability to work independently and collaboratively
Excellent time management skills
Excellent verbal, written and attention to detail skills
Strong problem solving skills
Strong computer skills and working knowledge of Microsoft Office Suite, particularly Excel, web browsers and email

Assets (Nonessential):

Knowledge of University of Toronto Mississauga academic programs and student services
Professional, tactful and enthusiastic
Experience in editing resources (digital, physical, web content) using tools such as Canva or Adobe Creative Suite
Experience supporting purchasing and expenditure tracking

To be successful in this role you will be:

Adaptable
Meticulous
Organized
Problem solver
Punctual
Team player

Employee Group: USW

Appointment Type: Budget - Term

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 07 -- $62,646 with an annual step progression to a maximum of $80,116. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].

Indigenous Substantiation Process

The University of Toronto has implemented a process to substantiate Indigenous Membership/Citizenship/Enrolment for candidates who identify as Indigenous.

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