Edtech.com's Summary

EDSI Solutions is hiring a Career Services Manager. The role involves managing the Career Advisement Team to support program participants in gaining and retaining employment, overseeing team activities, coordinating with funding agencies, and maintaining relationships with community partners and the Department of Labor. The manager also handles case management, workshop scheduling, marketing campaigns, and ensures contract goals and outcomes are met.

Highlights

Manage and oversee the Career Advisement Team providing employment support and career advancement services
Coordinate workshop schedules, handle attendance conflicts, and manage front desk operations
Educate the team on program initiatives, special projects, and serve as liaison with funding agencies
Prepare project reports and maintain organized documentation and databases
Oversee case management including assessments, follow-ups, and post-hire contacts
Build professional relationships with jobseekers and community service referrals
Develop marketing campaigns and assign team members to recruitment and community events
Oversee outreach to asylum seekers and maintain multiple outreach trackers
Qualifications include 2 years of career advisement experience, team oversight, Microsoft Office proficiency, customer service skills, and a bachelor's degree or equivalent
Salary is $75,000 per year

Career Services Manager Full Description

Overview:

Salary: $75,000/year

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Career Services Manager position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

· Manage Career Advisement Team to provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement

· Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working in an environment that is constantly evolving

· This position requires an organized individual who can efficiently handle several responsibilities simultaneously Responsibilities:

· Oversee customer activities and assist with workshop schedules while creating solutions for attendance conflicts

· Educate team about new program initiative requirements, special projects, and procedures in addition to being a liaison with funding agency

· Assist in the preparation of project reports as needed (participation, sourcing, placement, etc.) and maintain organized database of required documentation

· Oversee team activities that are providing case management and individualized assessment of work including follow up for outcomes or to refer to recruitment/workshops

· Assist with referrals to appropriate community service or social service agencies when needed, and conduct follow-up to help ensure that positive outcomes and goals are met as required by the contract

· Build a professional one-on-one working relationship with jobseekers to aid in eliminating barriers to obtaining and retaining employment by assisting with follow up services

· Review and case note all customer contacts and activities including candidate services, updating trackers and Smartsheets

· Manage front desk tasks, assignments, supplies, voicemails, expenses and checking in and triaging jobseekers

· Reviewing and approving Initial and ITG including assessments, Center approvals, and follow up with participants

· Ensure that post-hire contacts are made as required by the specific contract

· Connect with team to create marketing campaigns for Recruitment events using various online platforms

· Assigning team members to attend employer and community partner offsite events, virtual events and Introduction Orientations

· Oversee team members conducting Asylum Seekers Outreach and update multiple outreach trackers documents by utilizing language line as needed

· Attend leadership, Community Partner, and funding agency meetings to discuss team numbers, center numbers, initiatives, and improvements on an individual and team basis

· Build and maintain relationships with Department of Labor to support building facilities

· Oversee Center connection to Financial Empowerment Services

· Help to ensure that positive outcomes and goals are met as required by the contract Qualifications:

· 2 years of career advisement experience

· Experience overseeing team activities

· Ability to prioritize tasks and document visits and contacts

· Demonstrated telephone, computer and written communication skills

· Ability to maintain flexibility as needs of contract require

· Customer service experience required

· Working knowledge of Microsoft Office

· Bachelor’s degree or equivalent experience

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!

EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified.

Original Job Description