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University of Alaska
Case Manager
Higher Ed
Edtech.com's Summary
University of Alaska is hiring a Case Manager. The role provides direct support services to students at UA Southeast and manages student welfare concerns, drawing on case management and non-clinical student support practices. Success in the position depends on building trusting relationships across diverse student populations and connecting them to the right campus and community resources.
Highlights
- Provide direct case management and non-clinical support services to students facing welfare concerns.
- Apply university policies and knowledge of student development to refer students to appropriate resources.
- Build trusting partnerships across diverse academic, cultural, and identity backgrounds.
- Navigate administrative systems to troubleshoot situations and problem-solve with students.
- Use case-tracking platforms like Maxient alongside standard office productivity tools.
- Bachelor's degree in counseling, social work, higher education administration, or a related human services field.
- Three years of relevant experience providing direct support or case management, preferably in higher education.
- Based on the UAS campus in Juneau with a full UA staff benefits package including retirement, tuition waivers, and health coverage.
Case Manager Full Description
The University of Alaska Southeast is seeking a motivated professional to serve as our Case Manager—someone passionate about providing high-quality support in a higher education environment. In this role, you will provide direct support services to students and manage student welfare concerns.
Knowledge, Skills, and Abilities:
Comprehensive familiarity with the ethical principles, and industry best practices associated with case management and non-clinical student support services.
Working knowledge of, or the ability to learn about, State of Alaska mental health and wellness services and supports. Must possess the ability to comprehend and apply university policies and procedures, and interpret information using knowledge of student development to refer students to appropriate areas of assistance.
Outstanding relational skills with the demonstrated ability to build trusting partnerships with diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of students, faculty, and staff.
Ability to navigate and operate effectively within administrative systems to troubleshoot situations and apply decision-making strategies and problem solving skills in order to individuals in their pursuit of their educational goals.
Experience with database management systems, case-tracking platforms (such as Maxient), and productivity suites (Microsoft Office and Google Workspace).
Minimum Qualifications:
Education: Bachelor’s degree in counseling, social work, higher education administration, or a closely related human services field.
Experience: Three (3) years of professional relevant experience providing direct support services and/or case management experience with diverse populations, preferably within a higher education setting (or an equivalent combination of training and experience).
Preferred Qualifications:
Master’s degree in counseling, social work, higher education administration, or a closely related human services field plus 3 years of professional experience providing direct support services and/or case management. Prior professional experience working directly within a college or university student affairs division. Demonstrated experience working successfully with Alaska Native populations and understanding rural Alaskan context.
Position Details:
This position is located on the UAS campus in Juneau, Alaska. This is a full-time, exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 79, based on education and experience.
We review applications on a rolling basis. Because we may close the posting once a sufficient pool of qualified candidates is established, we encourage early submission. Please note that once a viable pool is identified, further applications may not be reviewed.
To view the full list of job responsibilities, please see the linked position description on the source posting.
If you have any questions regarding this position, please contact Shauna Sage, Campus Life HR Coordinator, at [email protected].
To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at [email protected].
The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.
Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security, including campus law enforcement authority, crime reporting policies, campus alerts, fire safety policies and procedures, and programs to prevent dating violence, domestic violence, sexual assault and stalking, along with crime and fire statistics for the three most recent calendar years. Reports are available online at uaa.alaska.edu/students/safety (UAA), uaf.edu/orca/files/ASFSR.pdf (UAF), and uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf (UAS), or by contacting each campus’s police or compliance office directly.
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