Edtech.com's Summary

University of Wisconsin is hiring a CDR Desktop Support Student Help to provide basic desktop support primarily in the Windows operating system for administrative, research, program, and production staff. The role involves troubleshooting software and hardware issues, orienting new employees to desktop applications, maintaining IT hardware and software inventory, and contributing to projects under supervision.

Highlights

Provide basic desktop support and troubleshoot software and hardware issues in a Windows environment.
Support over 50 staff members including administrative, research, and production personnel.
Maintain CDR IT hardware and software inventory.
Orient new employees on desktop applications and systems.
Work approximately 10-20 hours per week with schedule set by supervisor.
Must have knowledge of Office 365 tools and basic security practices.
Strong communication and customer service skills required for assisting internal staff.
Adobe Creative Suite and web design skills are a plus but not required.
Wage is fixed at $15.00 per hour.
Physical demand includes occasionally lifting up to 30 pounds.

CDR Desktop Support Student Help Full Description

Department Overview:

| The Center for Dairy Research (CDR) is known as one of the world’s premier dairy food research centers. Its staff operates a licensed dairy plant on the University of Wisconsin-Madison campus to build on Wisconsin's tradition as the "Dairy State.". Working closely with our IT Manager, student employees gain hands-on, real-world experience supporting the needs of research, office, and production staff in a world class dairy plant. The experience and project work gained through this role will assist when applying and interviewing for internships and employment post-graduation.

Anticipated Start Date:

| 12/8/2025

Anticipated End Date (If Applicable):

| 1/5/2026

Remote Work Eligibility Detail:

| Not Remote

Anticipated Hours Per Week:

| Minimum: 10 Maximum: 20

Schedule:

| Schedule will be set with supervisor upon hire, prefer availability some mornings each week, must be available Spring 2026.

Salary/Wage Range/Lump Sum:

| Minimum: $15.00 Maximum: $15.00

Number of Positions:

| 2

Qualifications:

| -Knowledge of Office 365 tools
-Ability to provide customer service to internal staff through good communication and problem solving
-Ability to troubleshoot in the Windows environment i.e. basic desktop operations, printers, etc.
-Understanding of basic security practices

Knowledge, Skills & Abilities:

| -Adobe Creative Suite tools and web design and development, or interest in learning, is a plus.

Position Summary/Job Duties:

| - Provide basic desktop support for all staff, primarily in Windows operating system.
- Troubleshoot software and hardware issues as they occur
- Orient new employees to desktop applications and systems
- Troubleshoot printers and other device issues as necessary
-Maintain CDR IT hardware and software inventory
-Contribute to other projects and develop skills as interest and time allow.

Physical Demands:

| Occasionally lift up to 30 pounds

Institutional Statements:

| Equal Employment Opportunity Statement:UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.Institutional Statement on Diversity:Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.For more information on diversity and inclusion on campus, please visit: diversity.wisc.eduAccommodation Statement: If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Original Job Description