Edtech.com's Summary

Arizona State University is hiring a Client Relationship Manager, Professional Learning. This role involves generating new business opportunities, managing the full sales cycle, and building strong client relationships to increase enrollment in professional learning programs and form new education partnerships. The position collaborates across multiple departments within the Mary Lou Fulton College for Teaching and Learning Innovation and focuses on client satisfaction and engagement in the education sector.

Highlights

Generate new business opportunities and manage sales cycle from prospecting to closure.
Serve as primary liaison for client relationships, managing expectations and ensuring satisfaction.
Leverage market research to inform sales strategies and contribute to product development.
Monitor sales performance and client engagement, using feedback to improve offerings.
Collaborate with marketing, academic units, and business teams within Mary Lou Fulton Teachers College.
Required: Bachelor's degree in education, business, or related field; 5 years experience in new business development and client negotiations in education.
Strong knowledge of education industry programs and products.
Demonstrated record of developing new business and long-term partnerships aligned with client needs.
Compensation range: $50,000 - $70,000 annually, depending on experience.
Work environment includes office setting with some physical activity and flexible work scheduling options.

Client Relationship Manager, Professional Learning Full Description

Job Profile:Administrative Operations Specialist 3

Job Family:Administrative Operations

Time Type:Full time

Max Pay - Depends on experience:$70,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Supports and instructs those served by the department with complex queries, applies specialized knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Job Description:

Salary Range: $50,000 -$70,000 per year; DOE

We seek a motivated and skilled Client Relationship Manager to join our Mary Lou Fulton College for Teaching and Learning Innovation (MLFC) team. This role focuses on generating new business opportunities, managing the entire sales cycle, and building strong client relationships to ensure satisfaction and engagement with our professional learning services, resulting in new education partnerships and revenue-generating opportunities. The ideal candidate will be a strategic thinker with a talent for communication, negotiation, and understanding client needs, who is dedicated to advancing MLFC's mission and reach in the education sector. This is a great opportunity to join a dynamic team that collaborates with teams and units across the Mary Lou Fulton Teachers College. The ideal candidate is a mission driven professional combining entrepreneurial energy and strategic thinking. The successful candidate will quickly master the breadth of the college's professional learning portfolio and will be a proactive, action-oriented professional who thrives in a fast-paced, team-based, results-oriented work environment. Career paths likely to have provided good preparation for this role include business development, corporate relations management, higher-education advancement, and K-12 school leadership. Reporting to the MLFC Director of Professional Learning, the Client Relationship Manager will coordinate Mary Lou Fulton Teachers College's institutional outreach to schools, school districts, and education organizations. The Client Relationship Manager will represent a broad portfolio of professional learning programs and services designed to help schools and education systems empower the education workforce. This position will have clear goals: increase enrollment in our professional learning programs; other goals will emerge as the college's portfolio of programs and services expands. Key partners in the college will include a wide range of teams, staff, and faculty, including colleagues in the college's centers for education advancement, academic units, and business and marketing teams.

Essential Duties:

Collaborate with the MLFC marketing team to generate new business opportunities and oversee the sales cycle from prospecting to closure.
Engage with leads through sales presentations and follow-ups, ensuring a smooth sales process and serving as a consistent point of contact after the sale.
Establish and maintain client relationships as the primary liaison to manage expectations and guarantee satisfaction with our professional learning services.
Leverage market research insights to inform sales strategies and contribute to product development, tailoring solutions to meet client-specific needs.
Monitor sales performance and client engagement, continuously utilizing feedback to enhance our professional learning offerings.
Collaborate with the MLFC marketing team to generate new business opportunities and oversee the sales cycle from prospecting to closure.
Engage with leads through sales presentations and follow-ups, ensuring a smooth sales process and serving as a consistent point of contact after the sale.
Establish and maintain client relationships as the primary liaison to manage expectations and guarantee satisfaction with our professional learning services.
Leverage market research insights to inform sales strategies and contribute to product development, tailoring solutions to meet client-specific needs.
Monitor sales performance and client engagement, continuously utilizing feedback to enhance our professional learning offerings.

Desired Qualifications:

Bachelor's degree in education or business, or in a related field
Five (5) years prior experience in new business development and involvement with client negotiations in education
Knowledge of the education industry and programs/products
Demonstrated record of successfully developing new business and long-term partner relationships
Demonstrated success in developing solutions that align with client needs

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.
Frequently required to stand for varying lengths of time and walk moderate distances to perform work.
Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
Evidence of effective communication.

ASU is an enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible Work Options:

Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.
Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

Department Statement:

ASU's Mary Lou Fulton College for Teaching and Learning Innovation creates knowledge, mobilizes people, and takes action to improve education. Nationally recognized as a leader in teacher preparation, leadership development and scholarly research, Mary Lou Fulton College for Teaching and Learning Innovation prepares over 8,000 educators annually. MLFC faculty create knowledge by drawing from a wide range of academic disciplines to gain insight into important questions about the process of learning, the practice of teaching and the effects of education policy. MLFC mobilizes people through bachelor's, master's and doctoral degree programs, through non-degree professional development programs and through socially embedded, multilateral community engagement. MLFC takes action by bringing people and ideas together to increase the capabilities of individual educators and the performance of education systems.

Aligned with ASU's charter, MLFC is committed to advancing inclusive excellence in our curricula, programming and institutional relationships.

Driving Requirement:Driving is not required for this position.

Location:Campus: Tempe

Funding:No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$15047.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description