Client Services Representative - (SAER)

🇺🇸 Raleigh, NC

🕑 Temporary

💰 $15 - $18 per Hour

💻 Customer Support

🗓️ July 25th, 2025

Edtech.com's Summary

NC State University is hiring a Client Services Representative - (SAER). This role involves providing customer service to clients and referring veterinarians, managing client check-ins, creating medical records, processing payments and referrals, handling multiple phone lines, and effectively communicating with clinical team members.

Highlights

Provide customer service to current clients, potential clients, and referring veterinarians (rDVMs).
Check in clients, create medical records, review consent forms, and process deposits and payments.
Manage multiple incoming phone lines while multitasking and assist in-person clients.
Communicate effectively with clinical team members.
Required skills include proficiency with Google Suite, email, and scanners.
Strong verbal and written communication, organizational and multitasking skills are essential.
Must handle demanding situations professionally and interpret VHC guidelines for emergencies.
Ability to lift up to 30 pounds and demonstrate emotional intelligence in difficult case handling.
Preferred experience includes client service in veterinary emergency, ICU, or medical settings.
Compensation range is $15 - $18 per hour with a work schedule of four 10-hour shifts in the afternoons/evenings Monday through Thursday.