North Carolina State University logo

North Carolina State University

Client Services Representative - (SAER)

🇺🇸 Raleigh, NC

🕑 Temporary

💰 $15 - $18 per Hour

💻 Customer Support

🗓️ July 25th, 2025

Edtech.com's Summary

NC State University is hiring a Client Services Representative - (SAER). This role involves providing customer service to clients and referring veterinarians, managing client check-ins, creating medical records, processing payments and referrals, handling multiple phone lines, and effectively communicating with clinical team members.

Highlights
  • Provide customer service to current clients, potential clients, and referring veterinarians (rDVMs).
  • Check in clients, create medical records, review consent forms, and process deposits and payments.
  • Manage multiple incoming phone lines while multitasking and assist in-person clients.
  • Communicate effectively with clinical team members.
  • Required skills include proficiency with Google Suite, email, and scanners.
  • Strong verbal and written communication, organizational and multitasking skills are essential.
  • Must handle demanding situations professionally and interpret VHC guidelines for emergencies.
  • Ability to lift up to 30 pounds and demonstrate emotional intelligence in difficult case handling.
  • Preferred experience includes client service in veterinary emergency, ICU, or medical settings.
  • Compensation range is $15 - $18 per hour with a work schedule of four 10-hour shifts in the afternoons/evenings Monday through Thursday.