Absorb Software
Client Success Manager
LMS
SaaS
Salesforce
Edtech.com's Summary
Absorb LMS is hiring a Client Success Manager. The role involves managing client relationships while driving product adoption and leveraging learning and development expertise to build and optimize training programs that deliver measurable business outcomes using the Absorb LMS platform.
Highlights
- Develop and manage strategic client relationships to promote retention, expansion, and renewal.
- Guide clients in designing, implementing, and optimizing learning programs aligned with business goals.
- Consult on program effectiveness and demonstrate measurable ROI tied to product usage.
- Deliver training and enablement sessions to maximize client success with Absorb LMS.
- Monitor client health, identify risks, and coordinate escalations and action plans.
- Collaborate with cross-functional teams including Product, Support, and Professional Services.
- Requires 4–6 years experience in B2B SaaS with a background in Learning & Development and client-facing skills.
- Technical understanding of SaaS, APIs, and web technologies; familiarity with CRM and productivity tools like Salesforce, JIRA, Zendesk, and ChurnZero preferred.
- Offers flexible remote-first work, comprehensive benefits, career growth opportunities, and an inclusive environment.
- Absorb LMS serves organizations globally with cloud-based learning management solutions to enhance workforce productivity.
Client Success Manager Full Description
Client Success Manager
Department: | Client Success
Location: | United States
Location: | United States
"Working on Absorb's CSM Team is a truly rewarding experience. There’s a strong sense of trust, accountability, and shared purpose. Everyone shows up with a can-do attitude, a willingness to help, and a focus on delivering value. It’s an environment where collaboration thrives, growth is encouraged, and excellence is recognized." ~ Jordan Duffy - Senior Manager, Client Success
As a Client Success Manager (CSM) at Absorb, you will play a dual impact role—owning client relationships while driving product adoption and simultaneously serving as an L&D practitioner who understands how to build, scale, and measure learning programs that deliver meaningful business outcomes. We’re looking for someone who brings deep Customer Success expertise paired with real-world Learning & Development program building experience, ideally gained within a B2B SaaS environment. In this role, you will guide clients in maximizing their LMS investment, translate L&D strategy into actionable product usage, and clearly demonstrate measurable ROI tied to Absorb LMS.
Interested in hearing more about Absorb? Listen here:
What you’ll do:
- Develop trusted, strategic relationships with a portfolio of clients that promote long-term retention and loyalty.
- Manage the client lifecycle from post onboarding through adoption, expansion, advocacy, and renewal.
- Leverage your L&D background to help clients design, implement, and optimize learning programs using Absorb LMS.
- Consult on and measure program effectiveness, tying learning outcomes and usage back to business goals and product ROI.
- Deliver training, best practices, and enablement sessions that help clients get the most from Absorb LMS.
- Proactively monitor client health, identifying risks, driving escalations, and developing action plans.
- Identify and route upsell and expansion opportunities to the Account Management team.
- Collaborate cross functionally with Product, Support, Professional Services, and other internal teams.
- Maintain accurate client documentation within internal systems/tools.
What you’ll bring:
- 4–6 years of experience in B2B SaaS, ideally within LMS, HR Tech, EdTech, or learning solutions industries.
- Background as a Learning & Development practitioner, including experience designing, executing, and evaluating training programs.
- Demonstrated ability to tie learning initiatives to measurable outcomes—customer engagement, program ROI, adoption metrics, or business KPIs.
- Strong client-facing skills: communication, relationship-building, executive alignment, and consultative problem-solving.
- Comfort translating technical concepts into accessible explanations.
- Strong commercial and business acumen.
- Excellent time management and project management capabilities.
- Working understanding of SaaS, APIs, and core web technologies.
Additional preferred qualifications:
- Experience with CS and productivity tools such as ChurnZero, Salesforce, JIRA, and Zendesk.
- Previous involvement in change management, enablement, or instructional design projects.
- Experience advising clients on LMS or L&D ecosystem best practices.
Are you ready to become an Absorber?
What we offer:
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
- We achieve exceptional results by genuinely caring about each other and the work we do
- We’re united, and we grow through our commitment to elevating continual learning!
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com
We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.
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