K12 Coalition
Client Success Manager
🇺🇸 Remote - US
🕑 Full-Time
💰 $65K - $85K
💻 Customer Success
🗓️ November 13th, 2025
CRM
K-12
Edtech.com's Summary
K12 Coalition is hiring a Client Success Manager to foster long-term relationships with schools, districts, and higher education partners, ensuring they effectively utilize innovative learning and development solutions. The role involves onboarding, training, ongoing support, client satisfaction management, and driving client and revenue retention through proactive engagement.
Highlights
- Serve as primary contact for assigned client accounts and manage client satisfaction with a target of 80% retention.
- Oversee client onboarding, training, and implementation of educational platforms tailored to client needs.
- Monitor client usage and performance, providing detailed reports and forecasts on contract renewals.
- Identify opportunities for upselling and cross-selling within existing accounts to maximize growth.
- Collaborate across internal teams (sales, support, product) to address client needs and improve the client experience.
- Requires proficiency in CRM and project management software and strong analytical and communication skills.
- Bachelor's degree required; master's preferred; experience in customer success and education strongly preferred.
- Compensation range is $65,000 to $85,000 per year.
- Clients include K-12 schools, districts, and higher education partners focused on teacher development and student learning outcomes.
- Position requires up to 10% travel and reports to the Director, Sales and Client Success.
Client Success Manager Full Description
Client Success Manager
- Location
- Remote - United States
- Base Pay
- $65000.00 - $85000.00 / Year
- Job Category
- Account Management
- Employee Type
- FT Exempt
- Travel
- 10%
About K12 Coalition
K12 Coalition provides products and services that help K-12 schools and teachers achieve transformational learning outcomes. We tackle many of today's toughest education obstacles, including teacher certification, test preparation, professional learning, curriculum, consulting, and strategic planning. K12 Coalition came together when educators with deep experience as teachers, school leaders, and high-level district administrators observed a genuine need for something better. Our divisions include iteach, Passage Preparation, Teaching Channel, and School Solutions.
About Teaching Channel
Teaching Channel is a trusted partner and one-stop shop for teacher learning and development. From graduate-level courses and professional development programs, to our innovative video platform for self-reflection, coaching and exemplar videos, we are driven to provide engaging learning, positively impacting student achievement, and preparing educators for a lifetime of success.
Location: Remote, available anywhere within the U.S.
Position: Full-Time Exempt
Travel: May require occasional travel, typically less than 20 days per year.
The Opportunity
The Client Success Manager at Teaching Channel, a division of K12 Coalition, plays a key role in supporting educators by fostering meaningful, long-term relationships with clients. This role serves as the primary contact for schools, districts, and higher education partners, ensuring that they fully leverage the innovative learning and development solutions offered to drive impactful teaching outcomes. Responsibilities include guiding educators through onboarding, training, and continuous support, helping them unlock the full potential of tools such as video-based professional development, coaching platforms, and exemplar resources. The focus is on ensuring client satisfaction, promoting successful implementation, and driving results that empower educators and improve student achievement. The Client Success Manager reports to the Director, Sales and Client Success.
The Client Success Manager at Teaching Channel, a division of K12 Coalition, plays a key role in supporting educators by fostering meaningful, long-term relationships with clients. This role serves as the primary contact for schools, districts, and higher education partners, ensuring that they fully leverage the innovative learning and development solutions offered to drive impactful teaching outcomes. Responsibilities include guiding educators through onboarding, training, and continuous support, helping them unlock the full potential of tools such as video-based professional development, coaching platforms, and exemplar resources. The focus is on ensuring client satisfaction, promoting successful implementation, and driving results that empower educators and improve student achievement. The Client Success Manager reports to the Director, Sales and Client Success.
What You'll Do
Client Relationship Management
Client Relationship Management
- Serve as the primary point of contact for assigned client accounts, building and maintaining strong, positive relationships with key stakeholders.
- Manage client satisfaction to achieve both customer and revenue retention at a target of 80%. Identify and pursue opportunities for upselling and cross-selling to maximize account growth.
- Drive both client and revenue retention through proactive relationship management and strategic account growth initiatives.
- Act as a liaison between clients and internal teams (sales, support, and product) to ensure client needs are met and issues are resolved promptly.
- Conduct monthly customer outreach and meetings to ensure usage and impact.
Onboarding, Training, and Implementation
- Partner with districts, schools, and universities to customize our platform, create adoption plans, and train users.
- Oversee client onboarding and training, ensuring successful implementation of solutions and setting measurable goals.
- Assist clients in planning and managing projects, ensuring that timelines, goals, and deliverables are achieved.
Performance Monitoring and Reporting
- Monitor client usage and performance, preparing detailed reports on engagement and outcomes for key decision makers and invested parties.
- Prepare and deliver periodic reports on client usage, engagement, and success metrics.
- Provide monthly reports and forecasts on contract renewal status to ensure transparency and proactive planning.
- Assist customers with data and reporting on user activity, engagement, and growth.
Support and Continuous Improvement
- Provide ongoing support, answering client queries and ensuring smooth day-to-day usage of the platform.
- Collaborate with internal teams to continuously improve the client experience and provide feedback on product development.
- Ensure compliance with contract terms and monitor project milestones.
- Manage invoices and bills for assigned customers.
Business Development
- Identify new business opportunities within existing accounts to promote additional services or products that align with client needs.
- Develop and nurture client relationships to support ongoing needs and identify opportunities for additional services.
- Manage the renewal process for all assigned customer accounts, including outreach, pricing, proposals, and signature.
- Support the Sales team through demos of the platform, setting up demo accounts, and granting access to the platform.
Other Duties
- Support the team with additional tasks and responsibilities as needed to help meet evolving organizational goals and objectives.
Qualifications
- Bachelor's degree in business, education, or a related field; a master's degree is preferred
- Extensive experience in customer success, client engagement, or project management, with a track record of managing and nurturing long-term client relationships
- Experience in a classroom or educational setting, especially in supporting teacher development or student learning.
- Proven ability to manage multiple projects and clients concurrently, with excellent organizational and prioritization skills
- Proficiency in CRM and project management software, with the ability to leverage tools to track client engagement, performance, and satisfaction
- Outstanding communication and presentation skills, capable of articulating client needs and delivering tailored solutions that drive success
- Strong analytical mindset with the ability to interpret data, assess client usage trends, and provide actionable insights through comprehensive reports
- A client-focused approach with a proactive, problem-solving attitude, ensuring client satisfaction and successful issue resolution
- Collaborative and team-oriented, with the ability to work across departments to ensure seamless service delivery and continuous improvement
- Adaptable and flexible in a dynamic, fast-paced environment, capable of responding effectively to evolving client needs and market demands
Who You Are
You effectively manage change and competing priorities – You are adaptable and able to adjust to evolving circumstances and competing demands.
You are detail-oriented - You are extremely organized, able to manage projects with multiple moving pieces, priorities, and people while maintaining your attention to detail.
You excel at meeting the needs of customers and the business – You think and act strategically, adjust to changing customer needs, maintain attention to detail, and manage your time effectively. You build positive customer relationships through proactive communication and problem-solving.
You are a problem solver - You have the ability and experience to navigate ambiguous situations or issues as they arise. You are a natural problem solver and seek solutions.
Compensation Range
The compensation range for this position is $65,000 to $85,000 per year.
As part of our commitment to maintaining fair and consistent compensation practices, new hires are typically brought into the organization at a salary between the band minimum and midpoint, based on their qualifications, location, internal alignment, and the budgeted amount for the role.
Why Work with Us
We believe in supporting the whole employee by offering a comprehensive benefits package designed to meet diverse needs. Our full-time employee benefits include flexible time off, paid parental leave, comprehensive medical, dental, and vision insurance, and a 401(k) with company matching. We are committed to fostering a work environment that promotes both personal and professional well-being.
Our Selection Process
Our selection process typically includes an online application, short phone interview, hiring manager interview, candidate exercise, final interview and reference check.
Equal Employment Opportunity
K12 Coalition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you need assistance or accommodation during the interview process due to a disability, please email us at hr@k12coalition.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
Protecting Your Job Search: Important Information from K12 Coalition
At K12 Coalition, we are committed to ensuring a transparent and secure recruitment process. To help you navigate your job search safely, please note the following:
Official Communication Channels: All correspondence from our recruitment team will come from an official @k12coalition.com email address. We do not use messaging platforms for recruitment purposes.
Application Process: We do not extend unsolicited job offers. All open positions are listed on our official Careers Page, and any offer will follow a formal interview process.
No Upfront Payments: We will never request any form of payment from candidates during the hiring process. This includes fees for training materials, background checks, or equipment.
If you receive any communication that contradicts the above, please report it to our HR department at hr@k12coalition.com. Your security is our priority
