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Finalsite
Client Support Specialist - India
🇮🇳
Remote - IN
🕑
Full-Time
💰
TBD
💻
Customer Support
🗓️
October 24th, 2026
Wordpress
K-12
CMS
Edtech.com's Summary
Finalsite is hiring a Client Support Specialist - India to serve as the first line of help for school clients using Finalsite's website, communications, and enrollment platform. The specialist answers questions and troubleshoots problems through ticketing, phone, chat, and social media, escalating harder issues to Tier 2 and documenting software bugs and enhancement requests. The role also includes training and implementation help across Finalsite's content management system and wider product suite.
Highlights
- Support clients through ticketing, phone, chat, and social media channels in a timely manner, serving as Tier 1 and escalating to Tier 2 and other company staff as needed.
- Provide support, training, best-practice guidance, and implementation assistance across Finalsite's content management system and suite of products.
- Troubleshoot and investigate client issues, and write detailed software bug reports and product enhancement requests.
- Resolve a portion of incoming calls live, summarizing and escalating the rest, and join daily team stand-ups on challenging tickets and software bugs.
- Stay current on new product features and improvements through software update blogs, help center articles, and training.
- Requires strong written and spoken English, preferably at the B2 or C1 level.
- Prior customer service or technical support experience is preferred (2-4 years), including support desk software, with Zendesk preferred.
- Entry-level familiarity with websites built on content management systems such as WordPress, Squarespace, Wix, Weebly, or Joomla is preferred, along with an associate's or bachelor's degree or commensurate experience.
- Ability to multitask and stay patient when handling challenging situations.
- Remote role limited to permanent residents of India, working 6:30 AM to 3:30 PM IST with regular overlap with colleagues in Europe and the United States.
Client Support Specialist - India Full Description
Location
Remote, India. Full time employment for this role.
Finalsite is a global company and to enable strong collaboration, we have established common core working hours. Candidates should be comfortable working from 6.30 AM - 3.30 PM IST.
Summary of Responsibility
The Client Support Specialist serves an essential role, meeting the front-line needs of clients through ticketing, phone and chat channels. Client Support Specialists work to educate, empower, troubleshoot issues, and implement solutions for clients. The Client Support Specialist serves as Tier 1 for client issues, escalating and interfacing with Tier 2 and other company personnel as needed.
Key Responsibilities
- Support clients via ticketing, phone, chat and social media channels in a timely manner
- Stay up to date (through software update blogs, new help center articles, and training) on new product features and improvements, as well as web trends.
- Provide support, training, best practice, and implementation assistance across our Content Management System and suite of products.
- Troubleshoot, investigate, and create detailed software bug reports, and product enhancement requests.
- Participate daily in team stand-up meetings covering challenging tickets, software bugs, and other items of note.
- Ability to solve a portion of incoming calls while on the phone, summarizing and escalating others as appropriate.
- Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service.
Qualifications and Skills
Required:
- Associate’s or Bachelor’s degree preferred, or commensurate experience.
- English language proficiency - written and spoken. Strong English language skills are mandatory. Prefer someone at B2 or C1 level.
- Entry-level experience with websites built via content management systems (Wordpress, Squarespace, Wix, Weebly, Joomla, etc.) preferred.
- Ability to multitask and maintain patience when faced with challenging situations.
- Prior customer service or technical support experience preferred (min 2-4 years).
- Experience with support desk software (Zendesk preferred).
- Finalsite is a global company and to enable strong collaboration, we have established common core working hours. Candidates should be comfortable working from 6.30am-3.30pm IST.
- Based in India, with regular working overlap with colleagues in Europe and the United States
Residency Requirement
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of India. Current residency, as well as continued residency, within India is required to obtain (and retain) employment with Finalsite.
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